Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more
Company replied
Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more
Company replied
The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.
Company replied
Company details
- #11 of 11 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
31k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertised as £7.50 if you book a…
Advertised as £7.50 if you book a £10.00 wash on the app but was charged the full amount not sure how the offer works
23 July 2026
Ease of use and attendant is polite and…
Ease of use and attendant is polite and friendly.
24 July 2026
The customer service was fine.
The customer service was fine.
The car was left with white marks and there was bird poo left on the top of the car
25 July 2026
Too slow big queue.
Too slow big queue built up guy couldn't read my code so had to ask for help
25 July 2026
Great service
Great service and wash at clepington road Dundee always Best prices on the app
25 July 2026
The staff of car wash very…
The staff of car wash very unprofessional. Missing spots while cleaning. I ordered highest possible program. They don't even spray my wheels. The ceramic coating worthless. Tonight was raining, all dirt has sticked to my vehicle. It don't even last 24 hours. Very disappointed.
25 July 2026
Darnall,Sheffield
The staff at the Darnall, Sheffield site are super helpful and friendly.
25 July 2026
I pay 14 pound to wash my car and there…
I pay 14 pound to wash my car and there was including things what u get if i pay 14£ but they didn't touch the car the wheels nothing so i pay a service i didn't get ot and the staff there is for nothing the didn't wnat ot that job in Beckton Asda imo car wash very disappointed i jave to pay 10 pound to wash to someone else hand car wash
24 July 2026
My car was left with white marks over…
My car was left with white marks over it and some dirt had not been cleaned off. It was like the brushes did not touch the sides in the car. This is the third time of a not very good experience in recent months.Very disappointed in comparison with past experiences that had done a great job. I think I will go elsewhere in future.
25 July 2026
Not the most care or attention paid
Not the most care or attention paid. The staff stopped using the pre wheel cleaner spray because they were short staffed. I suggested they charge less if they are going to cut corners with the wash, the staff member just laughed.
25 July 2026
Wash and wax great value…
Drier had broken down so had to return but the wash and wax is so good and doesn’t take long to make your way through
16 July 2026
Not a great service no acknowledgment…
Not a great service no acknowledgment from the member of staff who took the money.
Not a great clean for £20 too. Soap residue left all over the car and bits all over it.
23 July 2026
Almost 5*…
Really wanted to give 5 stars but have a Fiat Abarth and think short back of the fiat get missed and didn’t dry very well been before in my old car and clean amazingly well. Still highly recommend just something I noticed.
24 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.