IMO Car Wash Reviews

28,800

•

3.8

Car Wash

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 14,300 reviews, reviewers had a great experience with this company. Customers frequently highlight the friendly, helpful, and professional staff who often go above and beyond to ensure a positive experience. Many people appreciate the thorough pre-wash treatment and the overall cleanliness of their cars after the service, often describing the results as sparkling and immaculate. The service is generally seen as efficient and convenient, with good value for the price, and many customers express their intention to return. However, some customers also noted inconsistencies in the cleaning process, with issues such as residue, dirty spots, or uncleaned areas remaining after the wash, even with higher-priced options. A few other people also felt that the equipment was sometimes faulty or not working correctly, leading to an incomplete or unsatisfactory clean. Additionally, there were occasional reports of issues during the wash process and some dissatisfaction with staff communication or rudeness.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the great and friendly... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the thorough pre-wash,... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting positive experiences,... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing to be reasonable and offering... See more

Reviews shaping this summary

Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more

Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more

Company replied

We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more

I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more

Company details

#11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
customer-services@imo-carwash.co.uk
www.imocarwash.com

3.8

Great

29k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

IMO Car Wash

imocarwash.dk

2.9

(35)

Epicooler

epicooler.com

2.6

(5k)

Clean Me

cleanme.co.uk

4.6

(3k)

Lookers

www.lookers.co.uk

4.5

(22k)

Groupe Mecatechnic SAS

www.mecatechnic.com

4.3

(4k)

Best Non G.A.M.E.S.T.O.P Casinos & Slots 2026

betti-sister-sites.uk

4.3

(20)

Temu

temu.com

1.9

(54k)

Smash

fromsmash.com

4.9

(39k)

3.8

All reviews

(28,800)

25,910 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

An hour ago

I paid at the carwash had a qr code but couldn't find it after I had received a message car wash was ok not the best I had but ok

11 July 2026

3 hours ago

Sometimes still dirt bird poo on my car…

Sometimes still dirt bird poo on my car ? 🚘

9 July 2026

3 hours ago

The best car wash

9 July 2026

3 hours ago

Car had water drop marks all over car…

Car had water drop marks all over car when I got home. Water had stagnated smell when going through which isn’t pleasant either

11 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look