IMO Car Wash - KidlingtonReviews 

65
TrustScore 3.5 out of 5

3.5

2 Bicester Road, OX5 2LE Kidlington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Staff were polite enough. I pre paid in the app which was really helpful. I hadn’t had a chance to put my car in neutral before the belt started moving which made me panic a bit. Good wash and service... See more

Rated 5 out of 5 stars

I had an excellent experience at this car wash. The staff were very friendly, professional, and extremely helpful from start to finish. They cleaned my car both inside and out very quickly, and it... See more

Company replied

Rated 5 out of 5 stars

The operator was on his own, but went the distance to give my car the thorough wash it needed. Very professional and a credit to the firm.

Company replied

Rated 1 out of 5 stars

The car wash does not dry properly smears and dry blotches all over your paintwork meaning the car looks just as Dirty afterwards as it did before it went in. What it really needs for somebody to be... See more

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

  • 2 Bicester Road, OX5 2LE, Kidlington, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(65)

24,556 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff were polite enough

Staff were polite enough. I pre paid in the app which was really helpful. I hadn’t had a chance to put my car in neutral before the belt started moving which made me panic a bit. Good wash and service other than that though.

23 June 2026
Rated 1 out of 5 stars

Your manual car wash assistant damaged…

Your manual car wash assistant damaged my car with their power washer.

25 June 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

Rated 2 out of 5 stars

Staff and service was great but...

This is the second time I have had my car washed at this site, and my experience was the same as the first. The blower and moving "towels" at the end doesn't dry the car properly, and whatever is used to rinse the car prior obviously isn't clear because by the time I got home the car was covered in white streaks where it had dried during driving. Although a bit shinier, the car was still technically as dirty after the wash as it was before I went in, due to these residue streaks (my car is black so I guess the white does stand out more. I've had two different washes now, the first was the most expensive Ceramic XTR and this time the Ultra HD, the results were the same, not great.

The staff were great and very helpful, but the quality of the wash not so much.

21 June 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Andrew,

Thank you for sharing your feedback. We are truly sorry to hear that both your Ceramic XTR and Ultra HD washes resulted in white streaks and an unsatisfactory dry, especially on your black car. We will review our drying and rinsing processes to ensure a better quality wash.

IMO Car Wash

Rated 1 out of 5 stars

The car wash does not dry properly …

The car wash does not dry properly smears and dry blotches all over your paintwork meaning the car looks just as Dirty afterwards as it did before it went in. What it really needs for somebody to be there to dry it down afterwards to avoid this from happening a waste of money over priced .

14 June 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Spw,

Thank you for your feedback. We are very sorry to hear about the issues with your car not drying properly and the resulting marks. This is certainly not the experience we want our customers to have, and we understand your frustration. We are sharing your comments with our team to address this promptly.

IMO Car Wash

Rated 5 out of 5 stars

The operator was a credit to the firm.

The operator was on his own, but went the distance to give my car the thorough wash it needed. Very professional and a credit to the firm.

2 June 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

magicsnaps,

We're delighted to hear about the professional and thorough service your car received. We appreciate your kind words and positive feedback.

IMO Car Wash

Rated 2 out of 5 stars

Not great

Not great, the wheels weren’t cleaned properly and there is specific mention of the attention to the wheels.

I stopped using this car wash a while ago as the staff were rude and didn’t do a great job. Don’t think I’ll be returning.

31 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Matt G,

We appreciate your feedback. We regret that your wheels were not cleaned properly, especially given our specific mention of attention to them. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Very clean car!

Easy to pay online, great customer service and great clean.

30 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Matthew Noy,

We appreciate your wonderful feedback! We're so glad you enjoyed our service and clean.

IMO Car Wash

Rated 3 out of 5 stars

It's nice and efficient but poor drying

It's nice and efficient if there's a short queue. The wash is ok but the drying doesn't do a great job and by the time I was back home there was wet dirty watermarks everywhere.

30 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

customer L,

We appreciate your feedback regarding the wash and drying. We are sorry to hear about the watermarks and will look into improving our drying process.

IMO Car Wash

Rated 5 out of 5 stars

Very helpful staff Explained how to…

Very helpful staff Explained how to take auto break off of my hybrid car as car entered car wash

25 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

David Ackland,

We're so glad our team provided helpful assistance with your hybrid car. We appreciate your kind words!

IMO Car Wash

Rated 5 out of 5 stars
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

MR NAV RAJ ,

We appreciate your positive feedback. We are glad you enjoyed our car wash service. Thank you!

IMO Car Wash

Rated 5 out of 5 stars

Great service!

Great service!
Friendly staff, quick wash, and my car looks spotless. Will definitely come back.

16 May 2026
Unprompted review
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Mihaela Stancu,

We're thrilled you enjoyed our friendly staff, quick wash, and spotless results. We look forward to your next visit!

IMO Car Wash

Rated 5 out of 5 stars

I had an excellent experience at this…

I had an excellent experience at this car wash. The staff were very friendly, professional, and extremely helpful from start to finish. They cleaned my car both inside and out very quickly, and it was left absolutely spotless.
I had some stubborn stains on the back seats that other valet services couldn’t remove before, but the team here managed to get rid of them completely. They even took the time to explain what type of cleaning solution they used and how they treated the stains.

I’m really impressed with the quality of the service and the attention to detail. Highly recommended!

17 May 2026
Unprompted review
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Olga Covali,

Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our team provided such friendly and professional service, and that we could tackle those stubborn stains for you. It's fantastic to know you were impressed with our attention to detail. We truly appreciate your high recommendation!

IMO Car Wash

Rated 4 out of 5 stars

Good and reliable service

The service is good, quick and the complete car wash agoodprocedure

11 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Gjergji Shajko,

We appreciate your positive feedback! We're glad you found our car wash service good and quick.

IMO Car Wash

Rated 4 out of 5 stars

Reasonable price and hustle free!

Reasonable price and hustle free! I will use your services again.

1 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Irini Galara,

We're happy to hear that you found our prices reasonable and the process easy. Thank you for your positive feedback; we appreciate it!

IMO Car Wash

Rated 5 out of 5 stars

Very attentive and professional…

Very attentive and professional service, my car always looks great after visiting IMO in Kidlington!
The only complaint is that the left hand "wheel scrubber" has been out of action for many months, aren't you able to fix it? It means that I need to use a microfibre cloth to clean the stubborn dirt off those wheels. Please get this sorted guys. Apart from that small moan, excellent service!

5 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Tony Parry,

We appreciate your kind words regarding our attentive and professional service. We're glad your car always looks great after visiting us. We acknowledge your concern about the left-hand wheel scrubber and will look into getting it fixed. Thank you for the feedback!

IMO Car Wash

Rated 1 out of 5 stars

Disappointing again

This is second time I got disappointed with the service at Kidlington IMO car wash. The dryer still not working, even though staff told it is working before the wash. Not happy.

2 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

customer,

We appreciate your feedback and regret that the dryer wasn't working at Kidlington, Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Best car wash I have ever been to

Best car wash I have ever been to. Even the wheels look brand new !

30 April 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

ADRIAN PHILPOT,

We appreciate you sharing your experience! We are so glad to hear you consider our car wash the best you have ever been to and that your wheels look brand new.

IMO Car Wash

Rated 1 out of 5 stars

It was closed

Unfortunately, having downloaded the app and prepaid, my nearest and usually excellent car wash was closed for maintenance.

28 April 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Liz ,

We regret that the car wash was closed for maintenance after you prepaid using our app. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Rated 5 out of 5 stars

Very good!

Not been for a while as washes had been a bit hit and miss, but this time it was a very good wash!

1 May 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Mr M Grant,

We appreciate you taking the time to share your experience. We're happy to hear that you noticed an improvement in our wash quality during your recent visit!

IMO Car Wash

Rated 5 out of 5 stars

This was my first time going to a car…

This was my first time going to a car wash.
And I must say it was very easy to pay online.
And the wash once I was lined up went very quickly.
Will definitely go back. Well done IMO

28 April 2026
IMO Car Wash - Kidlington logo

Reply from IMO Car Wash - Kidlington

Paul Gardner,

We appreciate you sharing your first car wash experience with us! We're happy the online payment was easy and the wash was quick. We look forward to seeing you again!

IMO Car Wash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look