IMO Car Wash Reviews 

31,383
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

31k reviews

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3.8

All reviews

(31,383)

28,466 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Fantastic

The staff are always helpful and friendly. The service is always great, I always buy the Ultra HD and it leaves my car looking flawless and clean like it’s just out of the showroom. I would recommend a visit to IMO Car Wash if you’re car is needing a wash.

29 July 2026
Rated 2 out of 5 stars

Attention to detail isn't how I would expect

Attention to detail isn't how I would expect. There is a pre wash sprayed prior to moving forward for the wash around the wheels and seals which is very fast therefore spwas,naringly covering only parts of the car. The soap pre wash is also very hit and miss in terms of coverage. I also really don't understand why only the back of the car when the internal rotating brushes take care of the back of the car....why not all the car.....is this a gimmick! I took a £9.50 wash which t great there were still marks around the wing mirrors and dirt lines at the top of the windows. The dryer/blowers do not remove the excess water it just spreads the excess water around to the centre of the car then picked up by the rotating cloths on the exit....i also doubt there cleanliness given the volume of cars one after the other.

29 July 2026
Rated 4 out of 5 stars

Great job

They just do a great job no complaints from me I also like paying thru the app as you get discount on 4th wash the after 6 you get a free wash

27 July 2026
Rated 1 out of 5 stars

The clean was terrible...it never…

The clean was terrible...it never touched any parts on the lower part of the car. I was appalled by it. I will not be going back again and will not be recommending it to anyone

26 July 2026
Rated 1 out of 5 stars

20% chance my big car would bet damaged?

After I had paid they told me they could not wash my car without signing a disclaimer that it might get damaged. Exact words were there is a 70/80% chance all would be okay. Something to do with the size of my car. This should have been common ages before the pay machine. I paid for the most expensive cycle and could not go through. The guy kindly jetted my car but that was it…. I was told I could not have a refund. Really bad.

27 July 2026

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