IMO Car Wash Reviews 

31,611
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

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3.8

All reviews

(31,611)

28,639 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient.

IMO is a very quick and very efficient car wash chain. Nowhere is perfect, but they do pretty damn well for consistency.

Particularly the location at Hedge End Sainsbury's.

31 July 2026
Rated 2 out of 5 stars

March branch gone downhill

March branch - Previous staff here used to do a fabulous job new staff shocking one. Guy little bit of a splatter of foam car came out with dirt dripping out from cracks where it hasn’t been jet washed properly.

31 July 2026
Rated 2 out of 5 stars

I thought that I would pay for the most…

I thought that I would pay for the most expensive top level cleaning programme at £18 via my online pre payment to save me having to carry money with me to the car wash. Maybe my expectations were too high as I'm really disappointed with the process and finish. My car has dirty smear marks all over the car including the glass, as well as the alloys. I suppose the ceramic coating and under body wash is worth the £18 if I'm honest (I probably expected the automatic car wash to give me a better finish than I get with a hand car wash, IT DIDN'T,). I will use the car wash again in the future but I will mostly use my local hand car wash in future.

29 July 2026
Rated 1 out of 5 stars

I paid for 4 ceramic washers it didn’t…

I paid for 4 ceramic washers it didn’t arrive in my wallet the lads tried everything to sort out but it continually asked for a stronger password no idea why so I had to pay full price for 1 wash which is on top of the fact the last two ceramic bundles iv paid for only gave me 3 not 4 washes the manager said his hands are tied and to contact yourselves…. Ridiculous
Steve Blackshaw
Pa I spend over £1000 a year with yourselves inc my business vehicles

31 July 2026
Rated 1 out of 5 stars

The operator is RUDE

The operator is RUDE, unhelpful and his customer skills are ZERO! I won’t be going back to Worksop again, I will use the car wash at Rotherham where I work! I would not recommend your Turner Toad, Worksop site!

1 August 2026
Rated 2 out of 5 stars

First & Last time using this car wash...

First time using this car wash and I thought, I've heard ok things about it, I'll give it a go and go for the full protection version "on offer" at £20
I pulled out of the car wash, went across to the car park opposite (approx 50 meters away) got out and just couldn't believe how bad it had washed it.
Bird poo from that morning (reason I took it for the car wash) still stuck to the roof, the mirrors half washed and the wheels, they looked virtually un touched, brake dust stuck all over all 4 of them! I nipped in tesco, got a micro fibre cloth and some waterless wash and it come off without any hard washing at all, so its not like it was baked on, total of £29.50 for a car wash, because I had to spend another £9.50 at Tesco on waterless wash in order to wash everything it has missed!

Who knows, maybe a £6 quick wash might get it "clean enough" but for £20 it should at least wash your car, personally, I'd avoid and either wash it yourself or find a car wash where people actually wash it for you, they do a better job at a fraction of the price I paid.

29 July 2026
Rated 4 out of 5 stars

very friendly service

very friendly service; free vaccuum cleaning after car wash; but cleaning result of car is not good; bird shit and other dirt not cleaned properly

26 July 2026

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