good and easy to use car wash, although several places with dirt left on,drying was good as only left a few water markd on the bodywork.Could not see the prices or different washes until I got right u... See more
Company replied
Location
Switch locationHighwood Lane, BS34 5TQ Bristol, GB
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Not a long waiting time, fast app scanning for wash program selection. Unfortunately no soft brushes on the end and loads of not dried water droplets everywhere.
Company replied
The young man doing the jet washing before entering the car wash was very through and explained that he tried his best to remove the bird poo on the bonnet but didn’t want to jet wash it too hard in c... See more
Company replied
IMO Asda Patchway. Paid £19 for the premium Ceramic wash. Car was NOT properly cleaned. Submitted photos to customer service and received full refund - but don’t waste your time queuing and going ther... See more
Company replied
Company details
- #9 of 9 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Highwood Lane, BS34 5TQ, Bristol, United Kingdom
3.1
Average
92 reviews
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Whist waiting I bought a car washing…
Whist waiting I bought a car washing using the app. Only to get to the front and it wasn't in my wallet on my app and also still not there. While I was at the front the worker told me that it could take up to 10 minutes to come through. That's not acceptable.
30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
The staff are always really friendly and helpful! They also recommended discounts and multi buys to make it more economical.
2 May 2026
Reply from IMO Car Wash - Patchway (ASDA)
Karen Harding,
We appreciate you sharing your experience! We're happy to hear that our staff is friendly and helpful and that they recommended ways to save money. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Patchway (ASDA)
customer,
We appreciate your fantastic feedback! We are so glad to hear our staff provided brilliant service. Thank you for your review!
IMO Car Wash
does the job but prepare to pay extra for wheels
Car was clean overall, but didn’t appreciate being asked for a separate 2 GBP payment to clean my wheels. This should be inclusive.
30 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
customer,
We appreciate your feedback. We're sorry that you were asked for an extra payment to clean the wheels; we'll review this to ensure a more consistent experience.
IMO Car Wash
Not everything was working
The only one side of the first set of side brushes was working and the overhead buffer didn’t come down at the end
28 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Customer,
Thank you for your review. We regret to hear about the issues with the side brushes and overhead buffer. We'll review your feedback to improve our service.
IMO Car Wash
Reply from IMO Car Wash - Patchway (ASDA)
Matthew Wyatt,
We appreciate your positive feedback! We're happy to hear that you experienced a quick queue and a well-cleaned car. Thanks for your review.
IMO Car Wash
Reply from IMO Car Wash - Patchway (ASDA)
customer,
We regret you were charged an extra cleaning fee. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rain guard
Bought Rain guard. Wheels dirty at all, body on the bottom sides dirty, also rear bumper. Really weak. I'm disappointed.
26 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Marcin Sobczak,
We appreciate your feedback and are sorry the rain guard did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Bird poo still visible on the car once…
Bird poo still visible on the car once I returned home. Really disappointed.
Staff were attentive when speaking to them, but like I said, poo left on the car.
24 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Kayn Watkins,
We appreciate your feedback and regret the bird poo was not removed. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Patchway (ASDA)
Samantha,
We're happy to hear that you found our service easy, quick, and effective. Thank you for your positive feedback!
IMO Car Wash
I paid to have the Ceramic XTR and the…
I paid to have the Ceramic XTR and the brush on the left hand side of the wash wsnt working and the back of the car was dirty (hadn’t been washed ) so I don’t feel it was worth it.
25 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Dave Hopkins,
Thanks for letting us know. We regret that the Ceramic XTR wash was not satisfactory because of the brush malfunction and incomplete cleaning. Please email Customer-Services@imo-carwash.co.uk so we can investigate.
IMO Car Wash
Didn't clean birds droppings
25 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Jasvinder Singh,
We regret that the cleaning was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Amazing product - just lack of attention at busier times
Love IMO easy and lasts a while between washes , but the attention to detail when busy has put me off this time , birds mess and bug splats still on front of my car , marks on glass - now it sounds petty but it would only take a few moments in the pre wash to double check these things - rather then push the extra charge for tyres and wheel wash - I’d pay more for window edge and bug wash … over all love the waxing and protection just wish all the grime wasn’t still on the car .
18 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Jason Thomas,
We appreciate your feedback. We're sorry to hear that our attention to detail wasn't up to par during your recent visit, especially with the remaining grime on your vehicle. We'll address this with our team to ensure better pre-wash inspections in the future. Thank you for bringing this to our attention.
IMO Car Wash
I was not happy
I was not happy, in fact I was very disappointed.
I went for quite a decent wash at £13 for my alloy wheels to still be dusty and it wasn’t ingrained on as the car is new.
Brown water marks all over the car. I basically had to wash it again.
Not a good finish at all.
8 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Lucy scotland,
We appreciate your feedback and regret the wash quality did not meet expectations, especially concerning your alloy wheels and water marks. We will review our processes to improve our service.
IMO Car Wash
Half the wash was broken
Prices regarding the app are very misleading. You state an in app price, but not that it requires a bulk purchase. This is miss-selling of goods to start with. Secondly your Patchway Bristol branch charged for a wash cycle where the central wash brush was not even working to the point that the bonnet, roof and back of my car were still dirty and hand prints still visible on the boot.
Not impressed at all
6 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
Many Thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks
IMO
Gentle first timer.
Quick, efficient service, inexpensive and the staff were patient/gentle with me as it was my first time. I wish there was one in Hayes where I live.
6 April 2026
Reply from IMO Car Wash - Patchway (ASDA)
customer,
We're happy to hear that you found our service quick, efficient, and inexpensive! We appreciate your kind words regarding our team's patience. We'll consider your suggestion about a location in Hayes. Thanks for the feedback!
IMO Car Wash
Not received the product but its been…
Not received the product but its been paid for more than a week now
23 March 2026
Reply from IMO Car Wash - Patchway (ASDA)
Many Thanks for your review. Please contact us via our website so that we can investigate further.
poor cleaning half the driers were off…
poor cleaning half the driers were off or knackered
30 March 2026
Reply from IMO Car Wash - Patchway (ASDA)
Greg Hale,
We regret the poor cleaning and faulty dryers. We'll investigate. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Automatic machine does the job well, but staff don't do proper pre-wash
The staff use the water jet just for a sake, they are not serious of washing body wheel. The automatic machine does the job well, but staff carelessness force people not to go there again.
I went for a triple foam wash, and they didn't do pre-wash properly
25 March 2026
Reply from IMO Car Wash - Patchway (ASDA)
Mahesha,
We appreciate your feedback and regret that the pre-wash was not properly done. We will address the staff's carelessness to ensure a better experience.
IMO Car Wash
Quickly done but still had dirt on my…
Quickly done but still had dirt on my car around bottom of window moss and also still had bird mess on it cost me £16!
22 March 2026
Reply from IMO Car Wash - Patchway (ASDA)
Tina pease,
We appreciate your feedback and are sorry that our service did not meet your expectations. We'll review our cleaning process to ensure better results in the future.
IMO Car Wash
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