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IMO Car Wash Reviews 

28,731
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Evaluating 14,300 reviews, reviewers had a great experience with this company. Customers frequently highlight the friendly, helpful, and professional staff who often go above and beyond to ensure a positive experience. Many people appreciate the thorough pre-wash treatment and the overall cleanliness of their cars after the service, often describing the results as sparkling and immaculate. The service is generally seen as efficient and convenient, with good value for the price, and many customers express their intention to return. However, some customers also noted inconsistencies in the cleaning process, with issues such as residue, dirty spots, or uncleaned areas remaining after the wash, even with higher-priced options. A few other people also felt that the equipment was sometimes faulty or not working correctly, leading to an incomplete or unsatisfactory clean. Additionally, there were occasional reports of issues during the wash process and some dissatisfaction with staff communication or rudeness.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising the great and friendly... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the thorough pre-wash,... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting positive experiences,... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing to be reasonable and offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Positive experience is related to new drying mits that obviously absorb more fluid than before. Missing star is due to partially faulty foam spreader on the right side of the car - it was obviously vi... See more

Rated 4 out of 5 stars

Using the app saves so much time & of course you get rewards. Unfortunately the staff didn't guide me on to the conveyor properly and at the dryer I had to drive off as it wasn't engaging with my whe... See more

Company replied

Rated 5 out of 5 stars

We always get great and friendly service from the IMO team at Langley Mill, they take care with the car and make sure everything is okay. Yes, prices have gone up, but the car always comes out sparkl... See more

Rated 5 out of 5 stars

I was very impressed that my car was sprayed down by a human before entering the automated car wash. I’ve used the car wash at Sainsbury’s before and came out with many dirty spots remaining. Today my... See more

Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

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3.8

Great

TrustScore 4 out of 5

29k reviews

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3.8

All reviews

(28,731)

25,749 reviews in the last 12 months

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Rated 3 out of 5 stars

Not a good wash this time

Used this car wash before and it was good, however this time it stopped working three times when I was in it, left the car with suds running down the windscreen and car panels and one of the wheels wasn't clean at all. Will try again another time and see if it was a one off.

10 July 2026
Rated 2 out of 5 stars

The staff were lovely but did get a chip!

The staff were lovely, the service was great, and the whole process was very simple. I was able to get in quickly, and the payment system was straightforward and easy to use. The car also came out looking very clean.

Unfortunately, I noticed a chip on the right-hand driver’s door after the wash. I thought I’d heard something while the car was going through the machine, and when I got out, I found the chip. I appreciate the company has terms and conditions stating they don’t accept responsibility for damage, but it was still very disappointing.

Overall, the wash itself was good and the customer service was excellent, but because of this experience I won’t be using the machine at the Newbury site again.

11 July 2026

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