Initial rinse by man was polite and helpful, car wash itself left a lot of debris, bug dirt etc, the the vacuum has very little suction and took a long time to do what needed doing.
Company replied
Location
Switch location35 Holmbush Road, PL25 3LF St Austell, GB
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See what reviewers are saying
The car wash and staffing are always excellent. I would have given five stars if the QR code registration had been easier and faster yesterday, as I was waiting in the queue and it was all a bit rushe... See more
Company replied
First time I’ve used this company and the first time I’ve used a car wash for many years. The seagulls had taken a dislike to our car and made an enormous mess. The manual high pressure pre wash made... See more
Company replied
Staff are polite and friendly,however, at times there is too much of a particular member of staff being on his phone within the office area,when there are cars waiting. By this I mean, on a quite... See more
Company replied
Company details
- #11 of 11 best companies in Car Wash
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 Holmbush Road, PL25 3LF, St Austell, United Kingdom
4.5
Excellent
75 reviews
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Friendly service, but vacuum rubbish and car wash not the best
Initial rinse by man was polite and helpful, car wash itself left a lot of debris, bug dirt etc, the the vacuum has very little suction and took a long time to do what needed doing.
29 June 2026
Reply from IMO Car Wash - St Austell
Shelly,
Thank you for your feedback. We are truly sorry that the car wash and vacuum performance were unsatisfactory, leaving debris and making the cleaning process difficult. We will address these issues with our team to improve our service.
IMO Car Wash
Always quick service in and out in no…
Always quick service in and out in no time car is always clean I dont use it alot but always great for a quick clean
26 June 2026
Reply from IMO Car Wash - St Austell
Lisa Rafferty,
We're so pleased you find our service quick and efficient, leaving your car sparkling clean every time. Thank you for your kind words!
IMO Car Wash
Saved 50p easy to use but a lot of…
Saved 50p easy to use but a lot of hastle for 50p saving
19 June 2026
Reply from IMO Car Wash - St Austell
Paul,
We appreciate your feedback. We're glad it was easy to use, and we understand your point.
IMO Car Wash
Excellent on seagull mess
First time I’ve used this company and the first time I’ve used a car wash for many years. The seagulls had taken a dislike to our car and made an enormous mess. The manual high pressure pre wash made all the difference in this case. Excellent job, very efficient process, good value, great staff.
13 June 2026
Reply from IMO Car Wash - St Austell
Steve Quinton,
We're so glad we could help with that messy situation! It's wonderful to hear you had such a positive first experience with our car wash, finding our service efficient and our staff great. Thank you for your kind words.
IMO Car Wash
Reply from IMO Car Wash - St Austell
Many Thanks for your review
Reply from IMO Car Wash - St Austell
Suzy garrett,
We appreciate your positive feedback. We are glad you enjoyed our service.
IMO Car Wash
Car wash and staffing always excellent
The car wash and staffing are always excellent. I would have given five stars if the QR code registration had been easier and faster yesterday, as I was waiting in the queue and it was all a bit rushed -- texting while driving forward at the same time and anxious not to hold-up the line. The 5% discount for online payment is a nice touch thank you.
29 May 2026
Reply from IMO Car Wash - St Austell
Cynthia ,
We appreciate your kind words about our car wash and staff. We are sorry to hear about the difficulty you experienced with the QR code registration. We are always looking for ways to improve our service. Your feedback is valuable, and we will review our process.
IMO Car Wash
Reply from IMO Car Wash - St Austell
RC,
We are sorry your visit was awful. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - St Austell
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Considering it was the end of the day
Considering it was the end of the day, the man still let me get my car washed, very friendly and chatty after being at work all day on a very hot day was a pleasure and my car looks amsome
29 May 2026
Reply from IMO Car Wash - St Austell
Nicola smith,
We're so pleased to hear our team provided such friendly service, even at the end of a long day! We're glad your car looks awesome.
IMO Car Wash
Friendly staff who tackled a car caked…
Friendly staff who tackled a car caked in old dried mud. They took the time to work out how to get the car onto the conveyor belt as I hadn't a clue
27 May 2026
Reply from IMO Car Wash - St Austell
Blank,
We're so glad our friendly staff could assist you with your car and ensure a smooth experience. We appreciate your kind words!
IMO Car Wash
Pleasant and helpful staff and a very…
Pleasant and helpful staff and a very good but gentle car wash.
28 May 2026
Reply from IMO Car Wash - St Austell
Mr Christopher Le Bailly,
We're so glad you found our staff pleasant and the car wash gentle yet effective. Thank you for your kind words.
IMO Car Wash
Went to mu local Imo at 1715 on a…
Went to mu local Imo at 1715 on a Thursday afternoon and was cleaning down to close up,but not supposed to close until 1830
21 May 2026
Reply from IMO Car Wash - St Austell
Jay,
We appreciate you sharing your experience. We are looking into this to ensure our closing times are consistent.
IMO Car Wash
Great staff
20 May 2026
Reply from IMO Car Wash - St Austell
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - St Austell
customer,
We appreciate your positive feedback! We are glad you enjoyed our great service.
IMO Car Wash
Quick and easy to use
10 May 2026
Reply from IMO Car Wash - St Austell
Penfold,
We're happy to hear that you found it easy to use. We appreciate your positive feedback.
IMO Car Wash
Great service
Great service
Very helpful
Car super sparkly after!
Would travel from Truro for this
Thank you 🙏
9 May 2026
Reply from IMO Car Wash - St Austell
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great, helpful, and that your car is super sparkly. Thanks for traveling to us!
IMO Car Wash
Reply from IMO Car Wash - St Austell
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great experience and friendly staff
Great experience and friendly staff also car was cleaned to a good standard
1 May 2026
Reply from IMO Car Wash - St Austell
Sally lobb,
We appreciate you sharing your experience! We're happy to hear that our staff was friendly and that your car was cleaned to a good standard. Thank you!
IMO Car Wash
Really well run car wash
Really well run car wash. Always gets the worse off first before entering the car wash and is very friendly directing you onto the convey.
1 May 2026
Reply from IMO Car Wash - St Austell
Angela ,
We're glad you appreciate how well our car wash is run and that you find our staff friendly and helpful. We appreciate your positive feedback!
IMO Car Wash
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