IMO Car Wash logo
Visit website

IMO Car Wash Reviews 

31,181
•
TrustScore 4 out of 5

3.8

Car Wash
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,648 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor, making the service efficient and courteous. People are often impressed with the quality and effectiveness of the car wash, frequently reporting their vehicles as spotless or looking brand new after the service. However, some reviewers noted that the wash sometimes missed spots on wheels or with bugs, and cars occasionally emerged with watermarks or not fully dry. A few customers also mentioned staff being rushed or having communication difficulties, and some questioned the value of premium washes or experienced unfulfilled promotional offers.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the outstanding personal service, friendly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their pleasant, helpful, and polite... See more

Quality

People report ambiguous experiences with quality, with many customers expressing disappointment with the... See more

Product

Users describe ambiguous interactions with the car wash product, with many customers reporting positive... See more

Price

Reviewers mention ambiguous feedback about price, with some finding the services to be efficient and fairly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more

Company replied

Rated 4 out of 5 stars

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more

Company replied

Rated 4 out of 5 stars

Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more

Company replied

Rated 4 out of 5 stars

The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.

Company replied

Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

31k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(31,181)

28,336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Went to Coatbridge to use my voucher

Went to Coatbridge to use my voucher. Place was shut for maintenance. They are selling time limited vouchers but car wash is not functioning to use the purchased voucher. Seems like a scam to me.

25 July 2026
Rated 1 out of 5 stars

My car was not cleaned properly

My car was not cleaned properly. It was streaked with dirty drops of water left in the paintwork. The windows were left really unclean and smeared. All of the machinery and attachments looked dirty and the strips at the end of the car wash were absolutely filthy. I will not use this IMP car wash again and will not recommend. It was a waste of £20

27 July 2026
Rated 2 out of 5 stars

Poor result

Nonchalant staff , no sense of urgency or trying to reduce the queue.
Paid £9.50 and there was NO DRYING CURTAIN. Left the car wash and car was still very wet so when got home had to chammy it down.
Used facility for speed but never use again with any of my cars

27 July 2026
Rated 1 out of 5 stars

I purchased the £5 wash deal through…

I purchased the £5 wash deal through the IMO app and selected the correct car wash location. When I arrived, I was told that the QR code wasn’t working. The staff advised me to use the QR code another time and pay another £5 using the card machine instead.

I’m not complaining about having to pay another £5 temporarily—it’s the principle of having to pay twice because your QR code wasn’t working. That shouldn’t be the customer’s problem.

What if I hadn’t had another £5 available in my bank account? There were four cars behind me, so I would have been stuck in an embarrassing situation through no fault of my own.

This issue needs to be resolved. If the QR code system isn’t working, there should be an alternative process that doesn’t require customers to pay twice. Please sort out the QR code system and ensure other customers don’t experience the same problem.

25 July 2026
Rated 5 out of 5 stars

Easy process

Easy process, I paid online and this generated a code which I simply showed to the gentleman at the car wash.
The gentleman was great and advised me slightly, the car went through the automatic car wash and now looks really clean.

27 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look