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IMO Car Wash Reviews 

31,868
•
TrustScore 4 out of 5

3.8

Car Wash
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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied

Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

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3.8

All reviews

(31,868)

28,910 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing service and disrespectful staff

I would not recommend this car wash. The quality of the service was disappointing, and the worker was unprofessional and disrespectful. Customer service is just as important as the quality of the wash, and unfortunately my experience did not meet even basic expectations. I hope they improve their staff's attitude and treat customers with more respect in the future.

26 July 2026
Rated 5 out of 5 stars

Best in Hull

The staff at the Brighton Street branch are amazing. Polite, happy and always have good attention to detail.

31 July 2026
Rated 1 out of 5 stars

I scan the app as advertised

I scan the app as advertised, saying if i buy Ceramic XTR with scanning the qr code i will get a free triple foam but i didn't get it and when i ask the staff they said to contact the customer service, i send them a message and no response.

1 August 2026
Rated 5 out of 5 stars

Great experience

Easy to order and pay. Clear signs and instructions. Friendly, enthusiastic and professional staff. Went gor the mid-range wash ... car looks brilliant!

1 August 2026
Rated 1 out of 5 stars

Gave me a cheaper wash

Paid for ceramicXTR £21. Was give the Diamond £11 wash. I remember this place having that name for it when it was ARC, especially another branch but thought things were sorted now.

1 August 2026

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