Group Imperial Reviews 

Had a problem with a frying pan, contacted the company and dealt with Sophie, she was very quick to resolve the issue and sent a new pan out however this was damaged in transit so I contacted Sophie again within a couple of days a new pan arrived and very well packaged. Thank you to Sophie and the team

I contacted the company regarding a fault that appeared in one of my stockpots. A person called Ramona dealt with my query quickly and efficiently. She kept me informed at every stage of the process. The end result was receiving a brand new stockpot which was delivered quickly to my home address.
Overall dealing with this company was an extremely positive experience.

Due to a misprinted label the item I purchased was not suitable to my purpose.I emailed the company and received a swift reply and a most satisfactory resolution.I was very impressed with the speed my problem was dealt with by their customer services and the outcome.

Non-stick failed on a roasting pan after 7 years hard use. Very quick and efficient response from customer service and replacement received 1week later.

Customer service is great and we received a quick replacement for a worn out pan. It turns out you're not supposed to get the pan too hot or put it in the dishwasher for maximum performance. This is a bit limiting for a pan which is advertised as dishwasher-proof.

Had an issue with a Frying Pan which had lost its 'non stick' ability and not even a year old. As it turned out it appeared to be our fault in that we were over heating the pan. Had we paid more notice of the instructions which come with the pan, probably would not have happened. Despite this the company who were very helpful throughout and as a good will gesture, sent us a new pan. We will adhere to the use directions this time. We have a few of their roasting tins and trays and they are brilliant.

I had a recent issue with a pan which was dealt with with efficiently, courteously and without hesitation. I cannot recommend enough. Really good service.

I had an issue that was covered by a Guarantee, I emailed and had a reply the next day. The lady I dealt with was pleasant, informative and a replacement sent swiftly a head of the lead time stated.

My enquiry was handled with respect, consideration and kindness.
This company value their customers and adopt a personal approach which is extremely refreshing and much appreciated.
It was a pleasure dealing with Group Imperial. Thank you.

Had some pans that needed replacing, no problem with exchange after sending photos. Always polite and helpful. Well done for your customer service.

Bought some saucepans from Dunelm and after a few weeks I had some issues. Went to Dunelm who really were not interested in helping, even though the product carried a 3 year guarantee. Very disappointed with their service. Decided to contact Imperial direct and explained the issue. In a matter of hours my enquiry was picked up and I had a first response from Sophie Hutton. My issue was fully resolved within a matter of days and some replacement items received. No fuss, no playing hard ball, excellent service. Thank you Sophie.

Great customer service. Ramona answered my phone call then in a matter of minutes I received an email informing me that a replacement for a faulty item would sent to my home. Now that's going that extra mile for the customer, a very rare thing these days, and much appreciated. Well done. 👍👍👍

We had a problem with one of our saucepans that we'd had at Christmas. I thought I'd test their 'life time guarentee'. I wasn't let down. Very speedy responses to my emails and within a week of my first email a new saucepan arrived. A very happy customer.

I bought a complete set of Scoville pans to enhance my new kitchen. Look great and match beautifully.
Never believed in "lifetime guarantees" but how different when I had an issue with just one item.
Immediate response, pleasant conversation via email and issue resolved extremely efficiently within 24 hours.
The set looks brilliant, is really easy to cook with and clean and the backing of a company who really seem proud of their products.
Highly recommended
Chris Sattler

Fantastic service! unfortunately one of the pans i recently purchased was faulty, but a quick email, a pleasant conversation, and the replacement was sorted and sent. you couldn't ask for better service!

Had a problem with my frying pan the team at Scoville sorted it straight away. Very helpful and very quick. Keep up the excellent work and thank you again. .....Leighton.

Great customer service. I bought a non-stick oven dish a few years ago with a lifetime warranty. Sadly the non-stick coating failed. I contacted them and Ramona promptly replied. After sending photos, they are replacing the dish. I'm delighted.

One note though - don't wash the pans in a dishwasher, wash by hand despite what it might say in the instructions.

I had a new AEG induction hob fitted recently and needed to upgrade my old pots to be compatible. After a lot of research with Which? and other sites looking for the very best non-stick cookware I decided on a set of Eaziglide Neverstick3 Professional cookware which is compatible with most induction hobs. I chose to buy direct from the manufacturers, Imperial GB.
They arrived very promptly and are seriously well made pans. The only problem was that my new AEG high end induction hob with variable and bridging zones etc just did not recognise the pans. Mostly the hob would not heat but once I managed to get a very luke warm response after 5 minutes trying to boil water!
I contacted ImperialGB customer services and explained the problem. They were fantastic and looked into the issue and came to the conclusion the technology that allows for automatic recognition of pan size and shape on my hob was not correctly sensing the Neverstick3 Professional pan's bases. Without any quibble, they immediately arranged for the pan set to be collected from my home two days later and gave a full refund.
This is a truly fantastic company with super customer service. I am only sorry that I didn't get to be able to use their pans properly. If i ever move back to a gas hob they will be my first port of call for new cookware.
Thank you Ramona, Will and the rest of the team.

Couldn't have been more helpful. Brilliant customer service. Thank you Ramona and Team

Purchased a Scoville frying pan - stainless steel bottom fell off when I took it off the hob! Thankfully no one was injured.

I contacted Imperial and was advised that a replacement would take 6-12 weeks. Sadly it never arrived. I contacted them by email and requested that they chase up why - no response!