The advisers in the physical shops are competent, the samples come quickly (although not free). What takes off one star is the very liberal use of "in stock". From the series we order only one ite... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordering was easy but, completion was more difficult because the language changed to Dutch. Even though I had chosen French as the language of choice, it changed automatically when going to the checko... See more
Company replied
We had a really good experience with Impermo. We initially bought a membrane to lay tiles over existing tiles, but ended up not needing it. When we went back to return it, the staff was super fri... See more
Salesperson was super friendly and helpful. Listened us carefully and suggested all the possible products. And explained all the details carefully without any rush even though it was 18h00 when we fin... See more
Company details
About Impermo België
Written by the company
Impermo heeft de vloer die bij je past. Bij je leven, en bij je budget. Ontdek onze producten in een van de 15 toonzalen of op onze website www.impermo.be.
Bij Impermo kan je rekenen op het grootste aanbod in de Benelux. Onze professionele adviseurs staan je bij met advies en helpen je met het maken van de juiste keuze. Op zoek naar inspiratie? Er is altijd een Impermo showroom in je buurt!
Heb je een specifieke vraag? Aarzel zeker niet op contact op te nemen met onze klantendienst.
Contacteer de klantendienst
Bekijk onze FAQ
Impermo a le sol qui vous convient. Pour la vie, e vt compte tenu de votre budget. Découvrez nos produits dans l'une de nos 15 salles d'exposition ou sur notre webshop www.impermo.be.
Chez Impermo, vous pouvez compter sur l'offre la plus grande du Benelux. Nos conseillers professionnels vous aideront à faire le bon choix. En quête d'inspiration? Il y a toujours un showroom Impermo près de chez vous!
Vous avez une question spécifique? N'hésitez pas à contacter notre service clientèle.
Contactez le service clientèle
Consultez notre FAQ
Contact info
Tiensesteenweg 127, 3800, Sint-Truiden, Belgium
- 011 68 10 26
- klantendienst@impermo.be
- www.impermo.be
4.3
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
23 March 2021
Reply from Impermo België
Beste Patrick,
Heel fijn dat je de tijd genomen hebt om ons deze goede review te bezorgen! Het doet ons plezier dat je zo tevreden bent over onze service!
Vriendelijke groeten, Team Klantendienst Impermo
Un service excellent.
13 March 2021
Reply from Impermo België
Bonjour,
Merci pour votre review positive!!
Bon weekend!
Très bon service
13 March 2021
Reply from Impermo België
Bonjour,
Merci beaucoup pour votre review très positive.
Bon weekend!
Very good service
Very good service, nice choice. Price for everybody, small budget welcome as well. Good advise from the seler. I am very satisfied.
10 March 2021
Reply from Impermo België
Hello,
Thank you for taking your time and sharing your experience with us.
We are pleased to hear that you had a good experience with Impermo.
If we can do something for you in the future, please contact us.
Have a nice day!
Reply from Impermo België
Dear Colak,
thank you for the nice feedback!
Team Impermo
Not the usual service...
One item broken - another one incorrect ...
Now I have to wait another 5 days .
7 March 2021
Reply from Impermo België
Dear Neil, I'm sorry to hear that you are not happy with your order. After you contacted our customer service we replaced the broken product, free of charge. We also checked the other item; you received what you ordered via the webshop.
You made it clear that you did not like this product so we made you the offer to exchange it, free of charge. Unfortunately we did not hear back from you. If you would still like to make the change, you can contact us via klantendienst@impermo.be
Reply from Impermo België
Bonjour, merci pour votre feedback! Bonne journée et à bientôt chez Impermo, Jacques
Reactivities
2 March 2021
All fine
All fine, employees nicely and friendly to help you and as well to explain in details full description.
1 March 2021
Reply from Impermo België
Dear Liviu,
thank you for your nice review!
Klantenservice is top!
26 February 2021
Reply from Impermo België
Beste, bedankt voor uw positieve feedback, wordt zeker zo intern doorgegeven! Prettige dag gewenst en tot gauw bij Impermo, Jacques
Reply from Impermo België
Dear Matthew,
Thank you for giving us this good rating! We are pleased that you would recommend us!
Kind Regards, Impermo Customer Service
Perfect contact and advice
22 February 2021
Reply from Impermo België
Dear Stephane, Thank your for your nice feedback!
Professional service
Good communication, very clear and easy online proces from order to pick up!!! very fast delivery!!!
27 December 2020
Unprompted review
Reply from Impermo België
thank you for the positive comment!
enjoy your day!
Top quality product and fast and top…
Top quality product and fast and top service and a quick delivery even for little quantity
24 December 2020
Reply from Impermo België
Dear Virgil,
thanks for taking the time to write this positive review, always a pleasure to read!
Best regards,
Impermo Customer Service
High quality products and great service!
22 December 2020
Reply from Impermo België
Hi Michiel,
thank you for your kind words and for taking the time to write this review!
Seasonal greetings!
Reply from Impermo België
Hey Andy,
thank you for making the time and leaving us this review.
Seasonal Greetings!
Reply from Impermo België
Hi David
Thank you for the kind words. Brings us great pleasure that you're enjoying our products.
Seasonal greetings!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.