iMusic Reviews 

14,745
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 571 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting the superb selection available at reasonable prices. The service is frequently described as top-class and professional, with many appreciating the clear communication and ease of use of the website. People are particularly impressed with the fast dispatch and efficient delivery, noting that items arrive well-packaged and in perfect condition, even for international shipments. However, some customers also noted issues with delivery times being slower than expected or past the original estimated date. A few other people also felt that product descriptions were not always accurate, leading to receiving different versions or damaged items, and experienced difficulties with order fulfillment and tracking transparency.

What people talk about most

Product

Consumers find product quality to be positive, often praising the competitive pricing, wide selection of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting impressive and quick... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the overall... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the excellent condition of... See more

Service

Customers had positive experiences with service, often describing it as top-notch, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more

Rated 5 out of 5 stars

Thoroughly recommend, this is an excellent on-line retailer of vinyl/CD's. The prices are really competitive and the stock range is superb. Having tried to get the Pink Floyd RSD 26 set and being unsu... See more

Rated 5 out of 5 stars

These guys have a great selection at good prices. My vinyl album was quickly dispatched and arrived in the UK just a few days later. It was really well packaged and arrived in excellent condition. Wil... See more

Rated 5 out of 5 stars

I've been buying lps from imusic for a while now and I can't recommend them enough. The range they have is superb, the delivery time to UK isn't the fastest but for the price you pay it's worth the... See more


Company details

  1. Music shop
  2. Book shop
  3. DVD Shop
  4. Printed clothing store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(14,745)

2,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Concern regarding order handling and communication

Hi,

I hope you are doing well.

I am writing regarding my recent orders, including 13433190 and previous related orders.

While I understand the nature of international shipping and possible delays, my concern is primarily about the lack of clear and consistent communication throughout the process.

Over the course of these orders, I have received:

delayed responses
incomplete information
and, in some cases, replies that did not directly address my questions

Additionally, parts of my orders have been split and moved between different order numbers, which makes it difficult to properly track and manage the shipments on my side.

As a frequent international buyer, I fully understand logistical limitations, but I expect:

clear updates
objective answers
and better transparency regarding order status

At the moment, I would appreciate a clear and consolidated update regarding:

all related shipments
current status of each item
and any pending or backordered products

I value your catalog and would like to continue working with you, but this experience has been quite frustrating due to the communication issues.

Thank you in advance for your attention.

Best regards,
Valmir
Be True Discos

25 March 2026
Unprompted review
iMusic logo

Reply from iMusic

Hello Be True Discos

We do regularly follow-up on backorders from suppliers but we are also reliant on updates on their end, which can sometimes be lacking. Apologies.
If you need an update, you are always welcome to contact our support team. If you haven't yet done so for order 13433190 please reach out to us at info@imusic.co and our support team will get back to you.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

great

credible store, easy process, customer service response well, good product selection. had ordered several times already

25 April 2026
Unprompted review
Rated 5 out of 5 stars

1st time buyer

1st time buyer due to not being able to obtain my order at any other retailer.
Item retailed much higher than elsewhere but didnt mind as I needed it for my collection.
Brilliant service would use again in similar circumstances. Excellent service & timely delivery.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a lightstick ive version two

I bought a lightstick ive version two, but then I didn’t even got the photo card no matter it was out of the packaging

22 April 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Puneet,

According to the information available to us, this light stick does not currently include a photo card, and we have not listed it as part of the product contents. We’re sorry to hear that this was not as expected.

If the seal on the light stick package remains unbroken, you are very welcome to return the item for a refund. However, as the product has been supplied as described, we are unfortunately unable to approve a replacement or issue an RMA on this basis.

If you have any further questions or need assistance with the return process, please don’t hesitate to reach out to our support team at info@imusic.co.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Superb service.

Both the service and prices are excellent,and their packaging is the absolute best. Add fast dispatch and they're pretty much unbeatable.

Delivery from Denmark to the UK is incredibly quick,much quicker to buy from imusic than a lot of UK retailers!

Highly recommended, you won't be disappointed.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company - highly recommended

I've imported records to the UK from iMusic a few times now. Their prices for items and postage are often cheaper than buying within the UK and includes tracking. They're communicative, quick and reliable with good customer service and everything is well packaged. Highly recommended!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend this seller.

The item arrived more quickly than I expected and was in the exact excellent condition it was advertised as.

This was my first purchase from iMusic, but I'll be back! I highly recommend iMusic.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing retailer

I have shopped with iMusic for a while now and have a genuinely positive experience every single time.
Great choice of products at very competative prices.
The website is easy to navigate and use, with good filter options to streamline the process even more.
The delivery times are reasonable too, I live in the UK and usually receive my orders within a couple of days.
Overall, I consider iMusic to be one of the best places on like to purchase physical media and they have been my go to store to add to my vinyl collection for the past couple of years.
Highly recommend this store!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service, lots of shipping options

This website is great and very reliable. You're able to combine orders yourself (for instance if you've pre-ordered an item and want to add another item to that order) and you can choose between a wide variety of different postal services, depending on which one is most reliable in your area. Their packaging is sturdy. The only minor downside is that the use of multiple country domains (like imusic.dk, .nl, .be, etc.) can sometimes confuse password managers, but overall a great experience.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

an absolute horrible experience

an absolute horrible experience - got early in the online queue for RSD 2026; got everything I needed in the basked and it was marked as reserver, then I waited 14 minutes for the site to load the payment and everything went out of stock because of the slow website;

19 April 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Жечев,

Sorry to hear about your experience. It was a very chaotic RSD launch online, we are well aware, and are deeply sorry for the issues caused as a result of our site overloading.
If you can write an email to tsj@imusic.dk with details about what you tried ordering, we'd be happy to have a look and see if there's any copies left through the reserved shopping cart and if there's way we can resubmit the order.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Always Excellent Quality And Prompt Delivery.

I’ve used iMusic DK a few times now. Delivery is always fast, packaging is professional, records are brand new and sealed and prices are usually £5-10 per record cheaper than I can buy from sellers here in the UK.
I don’t normally make the effort to jump onto Trustpilot to review sellers but in this case these guys are worth it.
5 stars all the way.

15 April 2026
Unprompted review

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