Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more
Company replied
Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more
Company replied
We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more
Company replied
Company details
- #35 of 46 best companies in Medical supply store
- #47 of 63 best companies in Toiletries Shop
Written by the company
Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.
Free Next Day Delivery*
* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.
Contact info
National Distribution Centre, Ferrymoor Way, Park Springs, Grimethorpe, S72 7BN, Barnsley, United Kingdom
- 01226 719 092
- info@incontinencesupermarket.co.uk
- www.incontinencesupermarket.co.uk
4.5
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I have no problem ordering your items…
I have no problem ordering your items with you. It’s quick simple and it’s delivered on time.
29 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Delivered promptly
29 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Excellent service
Excellent service, dealt with my order, politely and very efficient, put my mind at rest,
Thank you
29 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Helpful advice and speedy delivery
28 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
My product is always sent on the dates…
My product is always sent on the dates stated and arrive well packaged
28 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Good prices and quick dispatch
Good prices and quick dispatch - courier service a bit strange 3 separate deliveries 2 on same day one a week later
28 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Next Day Delivery - Order has still not arrived
For a number of consecutive months, the online ordering and payment systems on the website of this company has failed to work. Had to call the company (only open Monday to Friday), told them again their website will not take the payment for the order. Again told that they were aware and IT was looking into it. Time to bring in some outside experts to sort it out then be ause the problem has been going on for months.
They could see the order in my basket,but not the delivery instructions. These are very important as my wife has a disability and cannot answer the door to take deliveries in, so I always add a delivery instruction.
The delivery note was added and I asked for the order to be delivered next day. The payment was taken, I received confirmation of the order from the company. Then the problem started,they use EVRI as the courier. Got my notification from EVRI and checked the app. Delivery day came, nothing no contact from the courier. Rang the company, who refund the next day delivery fee and was told they would chase it up. Still no delivery the next day or today. Now almost the weekend, so it looks like it will be next week, so will have to call the company again. EVRI app seems to indicate a problem, but again not enough information.
I will call the company, cancel the order,request a refund, put a full complaint in and ask for my account to be closed. I will shop elsewhere.
6 August 2026
Unprompted review
Reply from Incontinence Supermarket
Thank you for taking the time to leave us a review.
We understand your frustration with the delivery, We strive to provide reliable service and are disappointed to hear about the inconvenience this caused. We appreciate you reaching out to us and will investigate this matter further. We value your feedback and will use it to improve our delivery processes. If you call our customer services team they can assist further.
Product arrived within 4 days no problems.
Despatch 2days a little slow however delivery from Evri quick fitted in letterbox no problem arrived in 4 days. Item was fine.
27 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Good speedy service.
27 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Really happy with the service from you…
Really happy with the service from you will be ordering from you again
26 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us such a kind review.
Pads
You delivered what I required on time . If need be I will buy from you again. Pleased with the service...
23 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us a review.
Good product and discreet delivery but too slow.
Product and packaging (discreet without logos or words to identify contents) excellent but EVRI delivery slow and took even longer than paid for.
25 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us a review. We apologise for the delay
Despatch not the quickest
Despatch not the quickest, purchased saturday night and not despatched till Wednesday... then let down by use of EVRI, who are totally inept at delivering anything other than misery....
26 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us a review. We apologise for the delays with your order.
Had difficulty purchasing through…
Had difficulty purchasing through google took around five goes over a few days and was not updated very well
25 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us a review.
…Delivered on time
The materials that I requested were delivered on time at a good price.
20 July 2026
Reply from Incontinence Supermarket
Thank you for your leaving us a kind review.
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