Incontinence Supermarket Reviews 

10,456
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,431 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very simple and straightforward, and the available prices are extremely affordable compared to alternative online stores. People also deeply appreciate the prompt and discreet delivery of high-quality products, consistently noting that support staff are remarkably helpful and responsive. However, some customers also noted recurring issues with courier reliability and occasional delayed deliveries causing noticeable inconvenience during especially busy periods. Reviewers explicitly expressed frustration when parcels were left insecurely on doorsteps, mishandled during transit, or packed insecurely within flimsy boxes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficient... See more

Order

Consumers find order to be positive, highlighting that the website is easy to navigate and placing purchases... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and reliable... See more

Service

Reviewers highlight positive aspects of service, noting that placing orders is straightforward and the team... See more

Price

Clients share positive opinions on price, consistently highlighting very competitive and affordable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, best price I could find, far cheaper than anyone else online — very affordable, which is a blessing, and I’m grateful for that. Items arrived quickly and were securely and, thankfully,... See more

Company replied

Rated 5 out of 5 stars

Having the regular order was good with appropriate reminders about when the next delivery.is due. However, you need to change delivery companies.The previous company - delivered DX - ifI remember was... See more

Company replied

Rated 5 out of 5 stars

Having recently needed to use your company because of health reasons. I have received nothing but the best service, quality of products also an excellent delivery service so far. Thank you for de... See more

Company replied

Rated 5 out of 5 stars

We are on a monthly prescription. After the initial setting up, there have been no issues. I get an email to say the order is upcoming, then another to say it’s on its way. Easy to communicate if nece... See more

Company replied


Company details

  1. #35 of 46 best companies in Medical supply store
  2. #47 of 63 best companies in Toiletries Shop

Written by the company

Incontinence Supermarket provides a large choice of incontinence products at the best value. Discover ranges of pads, pants, belted briefs and all-in-ones from several reputable brands. You can now shop by level of incontinence, gender or type of products to find your way easier through the site. Among the brands we feature, you will find Tena, ID, Lille, Attends, Abena, Conti, Kylie and many others.

Free Next Day Delivery*

* On all orders over £75

* On all orders over £75
Because we understand the discreet nature of our products, we do offer for all deliveries free of charge a rapid discreet service. That means that if you purchase from us, ONLY you will be aware of the content of the package.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(10,456)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality and swift delivery

very competitive prices and top quality products, delivery was fast and backed up by good communication

25 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 1 out of 5 stars

I Have not received your parcel

I Have not received your parcel, and evri has not responded

23 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a review. We do apologise for the delays. Please call our team and this can be looked into.

Rated 5 out of 5 stars

Very satisfied

I had very good service from the company. Informed me of delivery and it was exactly as promised.promised. The priducts that i bought are excellent for the wiping and cleaning purpose for which o bought them. I also use the tena thick wipes as household cleaning cloths

24 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a kind review.

Rated 5 out of 5 stars

efficient and reliable

efficient and reliable, recommended

24 July 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us a review.

Rated 4 out of 5 stars

Very prompt delivery.

Very prompt delivery.
However, I found the website rather confusing.. So many different styles of pants listed in no particular order, as far as I could ascertain. I had to be sure I ordered exactly the right pants.

21 July 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us a review.

Rated 1 out of 5 stars

Terrible service

Paid for next day delivery didn’t arrive until 6 days later and 3 phone calls to company
Terrible service

23 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us a review. We apologise for the delays with your order

Rated 5 out of 5 stars

Easy to order and prompt delivery

Easy to order and prompt delivery. With the possibility of relocating my wife to another nursing home in the coming months I can't guarantee orders in future but whilst things remain as they are I can't thinks of anywhere better to supply your products. Thank you.

22 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

absolutely great and very fast

absolutely great and very fast. A little bit more expensive than others but much better quality as they’re never squashed.

21 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

I’m a regular customer having used…

I’m a regular customer having used various suppliers incontinence supermarket is now my go to company. Good service always helpful.

22 July 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Everything from ordering to delivery…

Everything from ordering to delivery went very smoothly. The price was the lowest I found and the product is excellent. My last supplier stopped selling the product i use and then, offered an alternative which was more expensive so I shopped around and found Incontinence Supermarket. Only slight negative is that they use Evri for delivery which are not always the most reliable but this order went to plan.

22 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

All went smoothly

All went smoothly
When ordering it could be easier to add a second item, couldn’t see how to add to basket.

21 July 2026
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Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 5 out of 5 stars

Plenty of useful equipment sent but

Plenty of useful equipment sent. I now need to buy some Tena thick sanitary pads and I don’t know how to do that.

Please advise

30 May 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review.

Rated 3 out of 5 stars

My order was alot longer getting to me

My order was alot longer getting to me, than expected.I had to phone to find out where my order was.Seems it was a warehouse problem.E mails and phone call were dealt with very efficiently and politely.Once my problem had been solved, I received my order in 2 days.

21 July 2026
Incontinence Supermarket logo

Reply from Incontinence Supermarket

Thank you for your leaving us such a kind review. We apologise for the delays with this order

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