Indigo Car Hire Reviews 

6,986
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful and polite staff for providing exceptionally quick responses, expert guidance, and managing complex bookings efficiently across various destinations. People deeply appreciate the seamless reservation process, friendly communication channels, and consistently competitive pricing options available for their travels. However, some people mentioned that overall expenses or specific rental requirements might occasionally involve extra costs or minor adjustments. Reviewers noted occasional concerns about additional fees, unexpected telephone charges, or specific coordination details when dealing with third-party suppliers during their holiday trips.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, consistently praising representatives for... See more

Service

Clients share profound satisfaction with the service, frequently highlighting fast response times and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as extremely responsive, fast, and... See more

Price

Customers consistently note positive experiences with price, highlighting that cars are booked at best in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a 70+ senior in good health, e.g. no vision, heart, diabetes, mental or other problems, not to mention years of experience and a clean driving licence. But at this age, many think we're past it!... See more

Rated 5 out of 5 stars

As always the responses are very quick and clear, the prices on the cars are great value. The whole insurance packages and breakdown are straightforward. Always willing to help and assist with any que... See more

Rated 5 out of 5 stars

I would heartily recommend Indigo Car Hire. I needed a larger car than the one we own, to take some teenagers on a trip. I was quite an annoying customer in that the dates kept changing due to busy sc... See more

Rated 5 out of 5 stars

This is my first experience hiring a car with Indigo and I honestly could not be happier! The customer service alone is second to none! Massive shout out to Jake for handling my many, many questions!... See more


Company details

  1. Car rental company
  2. Campervan and caravan rental agency
  3. Car rental service
  4. Leasing service
  5. Van rental agency

Written by the company

Indigo car hire specialise in offering car hire in the UK and around the world. We operate with over 500 suppliers and can offer car rental at 30,000 locations across the globe. Our team have vast experience in the car hire industry and work hard to find you the best possible price. All this while ensuring that the package we offer suits your requirements perfectly. We really are the Car Hire Experts. Our services can differ from the traditional car rental companies, offering methods of renting that others do not, including, but not limited to, Senior Driver Car Hire, No Deposit Car Hire, Young Driver Car Hire, New Driver Car Hire, No Credit Card Car Hire, Tow Bar Car Hire, Car Hire without Proof of Address. We truly value our clients needs and use our expertise to bring them the best value car rental deals in the market place, not just the 'cheapest' as in the world of car rental the cheapest deal advertised from the outset is not necessarily going to be the cheapest deal post rental, bug bearers like mandatory extra insurance, limited mileage fees tend to crawl out of the woodwork at the rental desk. We pride ourselves on being transparent with pricing. We hope our reviews back up the sentiments above and would welcome the opportunity to service your car hire needs. Simply visit our website www.Indigocarhire.co.uk or call our team on 01132899281 to find out how we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,986)

819 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Matt was amazing he helped me throughout the whole process and on a short notice. It was easy and quick.
Thank you so much!!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. They handled all the admin work for me and got me a rental even though I dont have a credit card and im a new driver. 10/10 would recommend

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, efficient
All done easily with clear information
Always a good organisation

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support!

Cherie (not sure I have her name right) was incredibly helpful in sorting out issues with Enterprise rent-a-car.

After the Enterprise centre we booked initially blatantly refused to rent to me for bogus reasons, she did all she could to convince them, and then subsequently booked a rental with another centre immediately.

I will definitely be using indigo again!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Sam Dobronics great service

Sam Dobronics great service! Managed to secure my booking and stayed later to make sure it went through!
First time booking a rental in a foreign country and was made effortless by the online support team

24 July 2026
Unprompted review
Rated 5 out of 5 stars

As I was 80 I was struggling

As I was 80 I was struggling to find a coar hire company that would accept me. It looked as if my holiday was ruined, but indigo rescued me in a friendly and efficient way.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication

Sam D was extremely helpful. Fast respone time and insightful. My family has just gone through a tough loss and little things like this really help smooth out the aftermath so thank you, Sam.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

HIRING A VAN

Mathew made the experience of renting a van from one city and dropping off at another city extremely simple. Answered all my concerns was extremely polite and the whole process took minutes.
Many Thanks

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience for me. Most companies are very difficult because my license in the UK is less than 1 year old but these guys are always great and helpful. Sam D supported me over the chat and was courteous and helpful. Whole process took about 5 mins. Would definitely use them again.

22 July 2026
Unprompted review

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