Infinity Motorcycles Reviews 506

Visited the York store last week for a new jacket, brilliant help and advice from the guys and bought a Merlin Coplow Eco. So impressed with the jacket I phoned them the next day to see if they had one in my wife's size. They did and put it aside for me to collect the next day.
Back in the store again today for jeans for my wife and myself and once again excellent help and advice from Erfan who had helped with the second jacket last week.
I always buy from Infinity in York because you can rely on the quality of their products and the friendliness, help and advice froom Manager Chris. and the whole team.

Initially ordered Shoei GT Air 3 helmet on website, received a email stating there was an IT issue with the website and the helmet size was not in stock, they offered a replacement or full refund, I choose a more expensive Shoei helmet and they honoured the original price, also received a voucher to spend due to the inconvenience, have to say first class customer service and would highly recommend.

I have had a very positive experience with Infinity Motorcycles. Their exchange and return policy is excellent, and the staff have always been helpful and easy to deal with.

I also really like their rewards system. After every purchase, you receive vouchers and points, which can be used towards future orders.

The only area I feel could be improved is stock availability, especially with some sizes and products. On a few occasions, I had to buy from somewhere else because my size or the item I wanted was not available.

Overall, I am very happy with their service and would definitely recommend Infinity Motorcycles.
Muhammad Atif (APEXNOMAD)

Would never shop here again.
Bought a garage mat for my partners birthday. Arrived & was the wrong one even though the packaging is clear, don’t know how you could make that mistake. Sent it back and it’s now been a week & I’ve not received my replacement despite them receiving the return on monday. Missed my partners birthday. Careless mistakes and then don’t even send me my replacement!

measure of a good company is what they do if there is an issue, ordered an item online which was later found to be updated as out of stock, called customer service, spoke to a gentleman called aaron, who was swift to resolve and source a replacement, 10/10

Received my new helmet in record time but noticed a missing pin lock visor pin the following morning. Spoke with Arun and received replacement the next day.
Thanks Infinity, great Customer Service.

Friendly and knowledgeable service. Really helpful over the phone when I needed to arrange exchanging a size! Postage was fast too

Free next day delivery and competitively priced. Thank you.

Liked the look of a pair of Richa Turbo gloves for the coming summer so decided to look around for some with a sale price. Saw some advertised on Infinity Motorcycle website so ordered them. They arrived quickly but upon opening the package they were not the same ones as in the picture on the website, although they were in a Turbo bag and had Turbo on the label of the glove I can only assume they were from a previous Turbo design and not exactly what I was looking for.
Very disappointed

Infinity Clapham High Steet. A visit to this shop today to look for a jacket and trousers as I was in the area. On arriving three staff members standing at the entrance to the clothing side didnt move out of the way and not once was I asked if I needed any help. Lots of bad language in the conversation not sure of staff names but one of them I am surprised he was even able to stand up and walk by the sounds of it he may have been a manger! Really Infinity?. That may have been why he didnt move when we arrived! Its unfortunate and won't be going back. and would recommend not taking your kids in there. Far from interested the customer and more interested in each other. Infinity, maybe get some secret shoppers in to test how really bad your staff are!!
Appreciate your reply, delivery boxes? Not sure that has any regard to my post. If your staff are standing at the entrance to the clothing department one would expect at a minimum a Hello or welcome. I would suggest that if your staff are having a huddle, team meeting that this is carried out elsewhere or when the store is closed. It comes solely down to customer service and the customer experience. Not difficult just right training with the right people!

Ordered a paddock stand which I needed before heading off on tour. The delivery time was promised for the following Friday, 5 days from the date of the order, but it didn’t arrive until the following Tuesday, the day before the trip. So a bit nervy.
When I asked where the order was I received a quick and polite reply telling me what I needed to know. The stand was well priced and exactly what I needed. Overall a good experience, I would just allow more time for the delivery.

I recently purchased a leather Dainese jacket from Infinity Stevenage, and I couldn’t be more pleased with the experience. Pete, who assisted me, was really professional and had great knowledge, superb help. Made sure I found exactly the right fit and style.
The quality of service and customer care was outstanding from start to finish.
Made the whole process smooth and enjoyable. It felt as if they care about
their customers.
A big well done amd thank you to all the staff at Infinity, Highly recommended!

Ordered a Bikers Jacket, delivered very quickly but unfortunately too small. Easy return system free of charge. Re-ordered next size and perfect fit.
Great price, great website, will definately use again.

Popped into the Southampton store on weekend for my first time and within minutes Dave was on hand to assist with my needs in picking some trousers and help sizing up a helmet , he defo made shopping a enjoyable experience.

Bought a helmet online - Infinity took payment. Waited 6 days, the estimated delivery date came and went - no communication about it. I emailed asking for an update. The next day I was told the helmet was never in stock and to pick a different one. Total waste of my time, plus I have to wait for a refund now - not a small amount of money tied up. Never again.

My husband and I called into Infinity, Boucher Road, Belfast as he needed new gear for a big trip coming up. Donna assisted us. She had excellent knowledge of the products, a great personality and was very helpful. He got everything he needed and a left the store smiling. We will be back 😁

I needed a few essentials to upgrade my gear so I could stay safe, dry, and warm.

After browsing online and deciding what I needed, I called the Holborn store and was pleased to find they had my size in stock. For some reason, I expected the store to be bigger, but the size certainly did not let down the selection available.

As soon as I arrived, I felt welcomed straight away, which unfortunately is not something I can say I’ve experienced in every motorcycle-related environment.

Both members of staff were friendly, knowledgeable, and genuinely helpful from start to finish. They showed me several glove styles and different sizes until we found the pair that felt most functional for my needs. They also reassured me about boot sizing, provided helpful product information, and explained the aftercare clearly.

I also picked up an intercom, which they were happy to quickly fit into my helmet and help me set up.

At no point did I feel pushed into buying anything, which is rare these days. It was refreshing to deal with people who seemed more focused on making sure I was happy with my choice than on simply making a sale.

A genuinely positive experience from start to finish. Thank you to the team for making me feel welcome, listened to, and well looked after.

Great customer service. I had a slight problem with an order and after a call to Arun it was resolved immediately. I couldn’t have asked for any better solution. I use Infinity Motorcycles a lot and all of their team provide an excellent service and their prices are good.

If only it could be a minus score! Ordered some Klim trousers for next day delivery and showing in stock. Emailed me to say they had an issue and would be sent out next day. Then emailed to say no stock and they were not planning to get any more in so either choose something else or we give you your money back in 5 working days!!! Eventually got the money back straight away. Just checked the site and exactly the same item still showing in stock for next day delivery. A frustrating mistake but to still be trying to sell stock they don't have????

Dissapointed. Firstly, the store staff are lovely, thank you. But I made a purchase online for delivery to store (a jacket, so that I could check it for fit before commiting), it clearly said available online, it said it would be a 3 day delivery. A week later and having received no communication, I contacted the store, as a I mentioned, lovely staff, but was told that actually it wasnt in stock but it was coming from the manufacturer, they were apologetic and I appreciated that. Two further days passed, I tried to call the central line, they didnt want anything to do with the call and put me through to the store again even though it was an online purchase, who suggested it may be in that day (still waiting). Currently being at 8 days since order when It clearly said in stock and 3 day delivery and with no communication from them, I feel very let down. I had to borrow a jacket from a friend for my motorcycle training as even though I gave myself a full week for the order before I needed it, they didnt meet that reasonable expectation. If you say something is in stock, please have it in stock. If you say it will be 3 day delivery, please either meet that expectation or contact customers to let them know that there will be a delay. Your friendly store staff saved this from being a 1 star, this was not good service and my trust with infinity is now void.