Infinity Motorcycles Reviews 525

I recently went to the Blackwater store to fit out my partner with all weather touring kit. We were attended to by Luca and the store-manager Terry both of whom gave excellent advice. They were extremely attentive and gave us as much time as was needed to ensure everything was a perfect fit. With extraordinary quantities of stock I wouldn't hesitate to go back even though it's 70 miles from home.

Had to use telephone contact as my bank payment was stalling using web.
Mike and Kelly were knowledgable, helpful, efficient and friendly.
Order arrived first thing the following morning.
Superb customer service and delivery.
Thanks.

Alpinestars TechAir 5 airbag service. On 07/06/24 I collected my TechAir 5 from the Farnborough branch. Thank you Josh and Henry for servicing my vest promptly. It is now so clean it looks brand new.

Brilliant customer service, had a rather large order and amongst my order were a part of RST S1 boots. Only one arrived in the box and within 5 minutes Lou had sorted the entire situation out and send the replacement which arrived within 48 hours. Great customer service from start to finish and even on returning the suit because I had order the wrong size they were extremely helpful and again Lou had it all organised and my exchange items on their way to me within hours of the suit arriving back at the depot. Brilliant staff and will certainly be shopping again in the future. Gold Star!

Overall the store has a great variety of high-quality items with competitive prices and excellent customer service. Came into the Norwich store to buy my first set of gear and Lydia took plenty of time to go around the whole store with me to help choose all the gear that most suited me for comfort and safety, ensuring that all the gear fit properly enough that it would work effectively, and also explaining all the different types of gear they have available and how they work

Excellent service from Adam in Glasgow. Able to sort something simple out with no hassel.Infinity always seem to go one step further than others and thats why I go back.

Super experience at the York store a couple of weeks ago, got all the guidance and gear I needed as a complete novice. Will definitely come again! 10/10!

Massive thank you for the awesome service I've had at your Holborn and Clapham stores.

I've been a bit of a "loyal" customer over at S****B*** for a while now. Can't fault their online shop - it's pretty on par with yours, and the prices are decent. But when it comes to their in-store staff, it's a bit of a different story. On a scale of 1-10, I'd probably rate them a solid -2! Your lot, on the other hand, are absolutely top-notch.

Popped into both the Holborn and Clapham stores recently, and I've gotta say, the folks there are a real credit to your team. Super helpful, clued up about all things bike gear, and they really go out of their way to make sure customers get exactly what they need.

What really impressed me was their dedication to finding the right gear for each person, rather than just pushing the priciest option. I've heard from mates that sometimes they can be a bit too eager to sell one thing over another, but honestly, that's just par for the course, and it doesn't bother me one bit.

Anyway, just wanted to say thanks for the stellar service. No sales pitch here, just genuine appreciation for a job well done. I'll definitely be singing Infinity's praises to all my mates, and you can bet I'll be back for all my biking bits and bobs in the future.

Thanks again, and here's hoping your standards stay as high as they are, if not even better, in the future.

Cheers,

Wow!!
Super service, superb product, superb prices and super fast delivery.
Will definitely use again.
A++++++

Went in to try on motorbike helmets and was told if we weren’t going to buy something then you can leave, very rude, will never go back

Whenever I come into the store Pawel always helps with any questions I have and always guides me to the best products suiting my needs also the rest of the team are always welcoming.

Very happy with my new HJC helmet, the team has been really helpful. First a lady whom I didn’t get the name of, blonde and quite petite gave me all the advices I need, she knew what she was talking about. I couldn’t decide between two models online and she ordered both to help me choose. Then when I returned two days later both Cage and Yassin very also very helpful to help me decide which to go for, the transaction was done smoothly, will definitely return and recommend

I been dealing with the Watford side of infinity for some time now & i have always had excellent service.
Looks like there has been a change in management.
Dealing with Denice has been very frustrating to say the least, never does what he says. I have a very simple warranty claim on my Alpinestars boots which was authorised by alpinestars. Nearly two weeks & no boots.
I'm going to Belgium tomorrow with out boots which will bee fun in the rain.
If there is some not in the watford side could help that would be most appreciated.

Getting back on the bikes after a 10 year hiatus. The guys down in Belfast were great helping me get sorted with a new helmet, jacket and gloves. Really knowledgeable guys and kept me right getting the best gear to suit my budget. Great selection in store, friendly, helpful staff and a happy customer.

I have to give one star because it will not let me go any lower.
Never in my life have I been treated so rudely in a shop where I was willing to drop a significant amount of money, all because the sales advisor wasn’t a fan on my helmet brand. Even had a customer loyalty voucher to use, not loyal anymore.
There loss I will never set foot in their shops or order anything from them, ever again.

First class service at Oxford - their technical knowledge of every single product in the shop is amazing. If you are a female needing advice on bike clothing then go and see Ellie! She knows exactly what will fit you, how it will fit you, the difference between all the options, the pros and cons, the grading and quality of every item, etc. The whole vibe in the shop is very chilled, helpful and a community feel rather than hard sales. One of my items had to be shipped to me as they didn't have my size in the shop - free shipping and Ellie was spot on with the sizing.

Top service from the Watford lads! No bike stores open near me in Aylesbury on a Sunday so off to Watford I went! Oli, Dennis & Kieran were superb! I bought Alpinestars boots, Arai helmet and Oxford jacket. I returned the helmet the next day as I’d kinda messed up with some serious colour clashing. No problem though, all sorted with no fuss. Exchange helmet came into stock next day and is absolutely spot on! Keep up the good work guys! John

Excellent price excellent delivery time will definitely use again

My go to store for all my gear. I won't go anywhere else because the service I recieve at Huddersfield is outstanding. Whatever I need these guys sort it out immediately. Store is always well stocked and if they don't have what you need they will usually order it in within a matter of days. I want to say a big big thank you to Gina, Jakub and Ben. These guys are amazing and always looks after me when I'm in store. Thank you guys and it's always great to see you when I come in.

Superb customer service! They set an example of how to treat your customers. The staff are so friendly and helpful (Adrian and Virginia) just wanted to give a huge shoutout for the amazing service you provided when my battery went flat. Really saved the day! Appreciate it big time.