Inghams Reviews 

3,466
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the friendly, knowledgeable, and attentive resort staff who provide exceptional local guidance, helpful recommendations, and support throughout the entire trip. Guests also highlight the wonderful accommodations, excellent dining options, smooth travel arrangements, and well-organized activities that make every single holiday truly memorable. However, some customers also noted frustrating experiences regarding long waiting times, heavy congestion, and unexpected delays during airport transfers or flights. A few reviewers additionally mentioned occasional shortcomings with travel logistics, communication issues with local teams, or dining quality at specific partner hotels.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Holidays

People report positive experiences with holidays, highlighting well-organized trips and attentive resort... See more

Service

Clients share positive opinions on service, highlighting fantastic staff and efficient assistance from start... See more

Location

Consumers find location to be positive, highlighting wonderful settings and excellent central positioning... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously used Crystal for years, but split departures with a group no longer offered !, so thought we’d try Inghams. Everything was superb !, resort rep Ryan (Selva Val Gardena) was brilliant wit... See more

Company replied

Rated 5 out of 5 stars

This is our second year of travelling with Inghams. Service from start to finish was excellent. Love that you have access to a rep with local knowledge prior to your holiday starting which helps pla... See more

Company replied

Rated 5 out of 5 stars

Just returned from our third Inghams ski holiday, second to Selva Val Gardena, staying in Chalet Soldenella. The chalet is in an excellent central location, between the two main lifts. Chalet manager... See more

Company replied

Rated 5 out of 5 stars

Just home from a b&b week in the Dolomites. Excellent service throughout. Had BA flights with 23kgs luggage and a no charge option to use it for skis. Accommodation superb (villa Anna in selva) and... See more

Company replied


Company details

  1. Tour operator
  2. Flights search site
  3. Hotel
  4. Ski holidays

Written by the company

THE SKI, WALKING AND LAPLAND HOLIDAY EXPERTS. The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. Tap into 90 years of exploring the outdoors. Get the tips, experience and protection you expect from an established travel team, with enough flexibility to make the holiday yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,466)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First ever ski holiday with the family…

First ever ski holiday with the family and it went perfectly. Justine and Alma are a great team. Thank you for a lovely holiday.

7 February 2026
Unprompted review
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Reply from Inghams

Thanks, Daniel, for sharing your review. I'm delighted that your first family ski trip was a success and I hope that we can take you back to the mountains again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Everything was well organised from…

Everything was well organised from start to finish
Inghams resort rep Fi was fantastic
She went above and beyond

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Adam, for sharing your review. I'm pleased that you had a good experience with us and hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Lapland adventures 2026 with Inghams

We’ve just been to Lapland with Inghams and they really could not have been more helpful! From initial booking and making some changes, through altering flights to help us. Then supporting us with a medical incident. Each team member was great - friendly, personable, professional, knowledgeable and went the extra mile. We had a fabulous holiday

25 January 2026
Unprompted review
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Reply from Inghams

Thanks, Yvonne, for sharing your review and kind words for all our staff. I'm sorry to hear that your trip was impacted by a medical incident and hope that everyone is now on the mend.
I hope we can welcome you back again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Knocking it out the park

The Inghams team are all excellent, from the chalet staff, the catering team and the transfer support received. Super friendly and knowledgeable team.

2 February 2026
Unprompted review
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Reply from Inghams

Thanks, Mickie, for sharing your review. I'm delighted to hear that your experience with our teams overseas has had a positive impact on your experience.
I hope we can welcome you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Great holiday

Just back from very good skiing holiday in Andorra. Cannot fault Inghams very smooth transfers, staff great and good communication

1 February 2026
Unprompted review
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Reply from Inghams

Thanks, Jenn, for sharing your review. I'm pleased that you've had a great holiday in Andorra and hope that we will see you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Great package and support from Inghams.

Just back from skiing. 10 people, multiple departure airports. Sestriere/ Hotel Savoy Edelweiss.
Inghams (Rachael, Atlanta, Katie on chat) did a great job with coordinating the booking including substitutions and additions along the way. Great hotel and value.
I should probably score lower because Turin airport is thoroughly disappointing but Geneva and Toulouse are also poor with the influx of UK skiers.

1 February 2026
Unprompted review
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Reply from Inghams

Thanks, David, for sharing your review. I'm pleased that you had a good holiday and were supported well by our team.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

High quality hotel and superb skiing

We picked a premium hotel and had high expectations. The luxury hotel and spa package was excellent and fully met our expectations for a high-quality, premium ski holiday. We would definitely book again. Communications and in-resort support from Inghams is great.

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Mark, for sharing your review. I'm delighted that your experience with us met your expectations and you had an excellent holiday.
We look forward to seeing you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent week in Soldeu with Inghams

Excellent week in Soldeu with Inghams - and their Rep Peter. He made the holiday by being supportive, informative and regularly available - but never bothering us at all. He is very good!

1 February 2026
Unprompted review
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Reply from Inghams

Thanks, Joanne, for sharing your review and kind words for Peter. I will be sure to share this with the team. I'm pleased that he had a positive impact on your time in Soldeu.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Perfect holidays!

I have been twice on holidays in FinnishLapland with Inghams, and each time it was perfect!
From start to finish, brilliant holidays very well organised and worthit. I would highly recommend Inghams holidays as you can be sure you will be well looked after. The travels are smooth, the hotel transfers, the activities, the accommodations, everything is perfectly well organised. Go for it!

1 February 2026
Unprompted review
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Reply from Inghams

Thanks, Rosalie, for sharing your review. I'm delighted that you have enjoyed both of your holidays with us in Lapland, and hope that we will see you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Inghams - a high quality operator

Have used Inghams several times for Finland skiing holidays and consistently good service and value for money. Most recently a 2026 trip to Levi - all very good from the Jet2 charter flight to Inghams resort staff who were both plentiful and available (8 hours-a-day in our hotel reception). Recommended.

8 February 2026
Unprompted review
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Reply from Inghams

Thanks for sharing your review. I'm delighted that your recent trip to Levi was good, and hope we can welcome you again for another holiday in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 4 out of 5 stars

Overall as expected

Overall as expected. Efficient, no general issues in travel, top resort, Cervinia, helpful reps.
Avoid the Serenella Hotel at this time unless they change the family run set up and the chef is replaced. Food is mediocre at best. Very hit and miss.

Turin airport needs to wake up and restart their security software as they seem to have major issues with their technology and ability to get people past their secondary security. The plane was delayed by 30mins due to security incompetence.
Apparently it’s a running joke at the moment, hence we started boarding earlier than expected as our flight crew new what to expect.

2 February 2026
Unprompted review
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Reply from Inghams

Thanks, Peter, for sharing your 4* review. I'm pleased that you enjoyed your time in Cervinia, although sorry to hear of your disappointment with the Serenella Hotel.
I hope that we can welcome you back for another trip in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

We've just spent the week in Saariselka…

We've just spent the week in Saariselka and what an experience. Our favourite trip we've been on by far. Skiing was definitely a big focus for us but the additional activities were were able to do was also amazing.

Special thank you to our rep, Matt, who let us know we should head outside to see the aurora on our final night. Without the heads up, we would have missed them.

1 February 2026
Unprompted review
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Reply from Inghams

Thanks, Corinne, for your lovely review, and thanks to Matt, I will be sure to share this with him. I'm delighted that you had a great time skiing in Saariselka, and you got to see the Northern Lights on your last night.
I hope we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Ski holiday by train

First trip with Ingram’s and first time using the train for a ski holiday. Excellent value for money and customer service. Transport was seamless. Hotel was excellent, staff lovely. Will definitely use Ingham’s again.

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Kirstin, for sharing your review. I'm delighted that your first train experience for your ski holiday was seamless, and you had a good holiday.
We look forward to welcoming you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

First class booking team support and hotel

Excellent over the phone service finding an excellent second choice hotel in preferred resort which turned out to be cheaper than first choice but with better sauna/jacussi/steam room, breakfast, apres ski cakes and amazing gourmet 5 courses dinners!! Plus daily hotel minibus to lift - there and back!

31 January 2026
Unprompted review
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Reply from Inghams

Thanks for sharing your review. I'm delighted that our reservations team had such a positive impact on your holiday experience.
I hope that we can do the same again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Transfers were smooth and high quality, hotel was great, staff are friendly.

Transfers were smooth and high quality. Noema our rep was really helpful. Great holiday in Austria. The hotel was excellent. Going half board you’re always apprehensive about the food; however, it was lovely with good choice.

7 February 2026
Unprompted review
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Reply from Inghams

Thanks, Katy, for sharing your review and for your kind words for Noema, I will of course share this with the team.
I'm pleased that your holiday to Austria was great, and I hope we will see you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Great ski trip at a great price

Just back from a ski holiday in Morzine France. Thoroughly enjoyed the trip and I thought it was excellent value for money. Hotel was first class and the food quality was exceptional. I would make Inghams my first choice when choosing a ski holiday again.

7 February 2026
Unprompted review
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Reply from Inghams

Thanks, Martin, for sharing your review. I'm pleased to hear that you've had a great trip to Morzine with us. We look forward to welcoming you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 1 out of 5 stars

" Bristol to Austria"

Up until a few years ago we travelled two times a year for many years during the summer flying from Bristol to Innsbruck in Austria.Every year the flights were full .From Bristol you have the large catchment area of Devon and Cornwall.Inghams stopped Bristol flights
and there is now no holiday companies flying from Bristol to Austria for walking holidays.This has stopped a
lot of older people being able to holiday to Austria.

8 February 2026
Unprompted review
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Reply from Inghams

Thanks for sharing your review, David. I'm sorry to hear of your disappointment regarding our operational changes. Please do give us a call so we can look at other holiday options for you. Our Reservations team will be happy to speak to you. 01483 319625
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Ski holiday with friends

We went on a ski holiday with friends organised through Inghams. Cannot recommend them enough! Easy flights, transfer, accommodation, skiing - you basically don’t have to think because they have everything sorted for you!

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Claire, for sharing your review. I'm delighted that you had a great holiday and to hear that we took care of everything you wanted and needed.
I hope we can welcome you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Everything superb !

Previously used Crystal for years, but split departures with a group no longer offered !, so thought we’d try Inghams.
Everything was superb !, resort rep Ryan (Selva Val Gardena) was brilliant with updates on conditions, tips on pistes etc.
Hotel Antares was top-notch in all respects.
Will always use Inghams in future.

31 January 2026
Unprompted review
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Reply from Inghams

Thanks, Greg, for sharing your review and kind words for Ryan. I'm delighted that your first experience with us was superb, and we very much look forward to welcoming you again in the future.
Warm Regards, Inghams Guest Relations

Rated 5 out of 5 stars

Inghams excellent, but...

We have no complaints about Inghams or Ali, who was outstanding in her responses to any queries before we left and while we were there. Titan Airways, however who flew us to Grenoble and back from Chambery were late on both legs of the flight and did not start in-flight service until shortly before we landed, making it challenging to drink a coffee before landing. Announcements made by the crew were inaudible and there was no duty free on offer (our friends who holidayed with us flew from Edinburgh with Jet2 and got a great deal on gin on the return flight). I suggest that Inghams use another carrier if they can. The flights were what let down an otherwise excellent week at Alpes d'Huez.

7 February 2026
Unprompted review
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Reply from Inghams

Thanks, Alexander, for sharing your review. I'm pleased to hear that you had an excellent week in Alpes d'Huez, however I'm sorry to hear that you were disappointed with the service received from Titan Airways.
I hope that we can welcome you back again in the future.
Warm Regards, Natalie, Inghams Guest Relations

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