Inghams Reviews 

3,466
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the friendly, knowledgeable, and attentive resort staff who provide exceptional local guidance, helpful recommendations, and support throughout the entire trip. Guests also highlight the wonderful accommodations, excellent dining options, smooth travel arrangements, and well-organized activities that make every single holiday truly memorable. However, some customers also noted frustrating experiences regarding long waiting times, heavy congestion, and unexpected delays during airport transfers or flights. A few reviewers additionally mentioned occasional shortcomings with travel logistics, communication issues with local teams, or dining quality at specific partner hotels.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Holidays

People report positive experiences with holidays, highlighting well-organized trips and attentive resort... See more

Service

Clients share positive opinions on service, highlighting fantastic staff and efficient assistance from start... See more

Location

Consumers find location to be positive, highlighting wonderful settings and excellent central positioning... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously used Crystal for years, but split departures with a group no longer offered !, so thought we’d try Inghams. Everything was superb !, resort rep Ryan (Selva Val Gardena) was brilliant wit... See more

Company replied

Rated 5 out of 5 stars

This is our second year of travelling with Inghams. Service from start to finish was excellent. Love that you have access to a rep with local knowledge prior to your holiday starting which helps pla... See more

Company replied

Rated 5 out of 5 stars

Just returned from our third Inghams ski holiday, second to Selva Val Gardena, staying in Chalet Soldenella. The chalet is in an excellent central location, between the two main lifts. Chalet manager... See more

Company replied

Rated 5 out of 5 stars

Just home from a b&b week in the Dolomites. Excellent service throughout. Had BA flights with 23kgs luggage and a no charge option to use it for skis. Accommodation superb (villa Anna in selva) and... See more

Company replied


Company details

  1. Tour operator
  2. Flights search site
  3. Hotel
  4. Ski holidays

Written by the company

THE SKI, WALKING AND LAPLAND HOLIDAY EXPERTS. The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. Tap into 90 years of exploring the outdoors. Get the tips, experience and protection you expect from an established travel team, with enough flexibility to make the holiday yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,466)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised wintersports trip

Well organised wintersports trip, lovely hotel, completely spoiled with amenities, staff and food! All amazing, will book with Inghams again!

17 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks for sharing your review, we look forward to welcoming you back in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent week staying in Ponzolo

Excellent week staying in Ponzolo. Jess was a fabulous rep & kept us informed about the resort, ski hire, cafe's & places for lunch. There had been no snow since Christmas but the pistes were in excellent condition & all piste's open. We stayed in the Dolomiti hotel, the staff were extremely friendly & helpful, the food excellent, the hotel is rather dated & a bit quirky, make sure you have enough travel adaptors & give yourself time for the hot water.

17 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Susan, for sharing your review and tips. I'm delighted that you had an exellent week at the Dolomiti Hotel.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

They are professional and work hard

They are professional and work hard. Runs smoothly.
Prices ok.

23 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Darren, for sharing your review. I hope we can welcome you again in the future. Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent

Excellent customer service, a fantastic holiday, and all great value. We’ll definitely use Inghams again.

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Tom, for sharing your review and for your kind words. I'm pleased that your holiday was fantastic.
We look forrward to welcoming you again.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Federic- - Sestriere

This is a shout-out as much to Federico, the tour rep on our recent ski trip to Sestriere. He was brilliant when my wife suffered a broken back in helping us laise with the Italian Health System. As well as being brilliant when talking us all through the good slopes, restaurants, locations etc., when we could ski.

8 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Edward, for your review and kind words for Federico, which I have shared with the team. I do hope that your wife is making a good recovery.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Not normally a package booking skier!

Have skied for many years only via a company and as a package on a few occasions. Inghams were very good, efficient, helpful but not obtrusive. We would book a package ski trip with them again.

11 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Roger, for sharing your review. I'm pleased that your experience with us was good. We look forward to welcoming you again in the future.
Warm Regards, Ashleigh, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent Holiday

Really helpful throughout the booking process. Nothing was too much trouble. Transfers were very easy. Saw the Inghams rep straight away, who sent us to our coach where we were met by Jane who gave us details of our stay. Jane was visible throughout the weeks stay and very helpful. I would highly recommend Inghams and also Mykdalen hotel.

11 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Rosie, for sharing your experience and your kind words for Jane. I'm delighted that you've had an excellent holiday in Norway. I hope that we can welcome you back again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Just returned form a fabulous holiday…

Just returned form a fabulous holiday in Levi Lapland. Inghams were fantastic , all the trips we booked in advanced were fantastic magical and didn’t feel rushed . The husky ride was fabulous and we got a chance to meet the dogs and have pictures . The snow mobile trip was amazing seeing beautiful untouched snow and having fun. The reindeer ride was so different it felt truly Christmassy in all the snow and the reindeer’s were real characters . The northern lights evening trip was magical , the guides knew exactly where to go to see the lights and we had plenty of opportunity to take pictures. Overall a really magical holiday made special by Inghams would highly recommend .

18 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Gary, for sharing your review. I'm delighted that you time in Levi was truly magical. It really is a special holiday.
I hope we can welcome you back again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 2 out of 5 stars

Disappointing

At resort rep: fantastic (otherwise would have been 1 star)

Transfers to resort: shambolic & long waiting time at airport

Website: poor & dated

Booking airline seats: ineffectual

Would not recommend

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Justin, for sharing your review. I'm sorry that your experience with us was disappointing. If you would like us to look at this further, please send an email detailing this to guest.relations@inghams.co.uk
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Excellent Inghams made our holiday go…

Excellent Inghams made our holiday go by without any issues, flights were met by reps, seamless coach transfer to another taxi and onto the hotel.
Next day our rep was at the hotel with help and useful advice, a WhatsApp group made so we could easily contact and chat if needed, also daily updates and chat info to hand.
Hotel (in Austria) was good but didn’t have a kettle in the room or one to hire so we bought one! Good and service good.
Thank you

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Richard, for sharing your review. I'm pleased that you've had a good trip to Austria and that everything was as we would expect for you.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 2 out of 5 stars

Not the best experience …

They were lucky the snow and weather was fabulous- and the location of the hotel was ski in/out- else they would have had a lot of complaints from the guests. Hotel L’aiguille Rouge in Les Arcs and representative Julius need to improve. Food very poor. Bedroom too hot. Pillows non existent, Boot room like a sauna. Staff rude. Inghams rep nowhere to be seen

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks for sharing your review. I'm sorry that your trip to Les Arcs was disappointing. If you would like us to review any issues further, please do send an email to guest.relations@inghams.co.uk.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Inghams excels...yet again !

Another fantastic ski holiday with Inghams - that's two in the last 12 months in Meribel and Alpe d'Huez. Great chalet, great food, fantastic wines, brilliant, friendly, attentive, flexible chalet staff. Excellent VFM.

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Mark, for sharing your review. I'm delighted that you've had another great trip with us and hope that we can do it all again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

A week's skiing in Zermatt in mid Jan 2026 was great !

A week's skiing in Zermatt in mid Jan 2026 was great MAINLY because of superb weather, great snow conditions, relatively empty pistes and the beauty of the mountains and most of the resort. Inghams didn't add an awful lot for me, to be honest, beyond packaging the travel and accommodation (and, I think, getting me a pretty decent price). I didn't really need Inghams' help at all before or during the skiing trip. But I feel confident they'd have been able to help me if I'd needed help.

17 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Hugh, for sharing your review. I'm pleased that your trip to Switzerland was great and that you had no need for support from our teams. They would, of course, have been able to help if it were needed.
I hope we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Inghams is a great holiday company

Inghams is a great holiday company. We have always had fantastic holidays with them. From the airport to the resort and back we felt totally supported. The hotels are always very good, too.

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Jude, for sharing your review and your kind words.
I hope that we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 4 out of 5 stars

Great Ski Package Holiday

Fabulous travel organisation and delivery. Superb ski resort and good hotel. Inghams staff in resort were very helpful. The main dishes n the restaurant looked good but were not always as good as they looked.
First time with Inghams and will definitely go again for skiing.

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Chris, for sharing your review. I'm pleased that overall you had a good experience with us and we look forward to welcoming you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Chalet Cairn Tignes…

Just returned from week in Tignes staying in Chalet Cairn. The chalet, located on the side of the lake, is perfectly located for easy access to lifts and free resort bus and is very comfortable.
The staff this year were first class - special praise for Fred and Kevin who were there most of the time and were able assisted by Beth on their time off. They were all very friendly, interested in our experiences and great with advice about the resort. Laura, the chalet manager, also friendly and helpful.
All meals were superb + accompanied by quality wines and beer.
Transfer to resort took longer than normal due to the huge snowfall for 2 days prior to arrival but bonus was fantastic conditions for our full week. Return home was smooth and for once Geneva airport was not a nightmare with check in and passport control surprisingly smooth.
All in all it was a brilliant holiday and staff were great

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Ron, for sharing your review and your kind words for the team at Chalet Cairn. I have passed this on to the whole French team. I'm delighted that everything went well and you had a brilliant holiday.
I hope we can welcome you back again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Skiing in France

Just completed a 2 week ski holiday in Les Menuires with a group of friends which Inghams arranged for us. Seemless efficient booking process by very helpful staff. Charter flight at a sensible early afternoon time and speedy transfer to the door of the hotel.
The resort rep Emily was the best I have ever experienced in over 50 years of ski holidays. Daily weather reports and resort information by WhatsApp. Always around to iron out problems with the hotel

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Angela, for leaving your review and your kind words for Emily. I've shared these with the team in France. It's really great to hear that she has given you such a great service and helped make your trip memorable.
I hope we can welcome you again soon.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

Skiing - Les menuires

We had a fabulous time skiing, and communication was top-notch. Our lift passes were in reception on arrival, following the transfer Inghams arranged.

Particularly I wanted to commend them for how they dealt with the adverse weather conditions on our journey home. What should have been a 1.5 hour transfer became an 11 hour transfer due to the weather. This was unfortunate - but inghams were so incredibly communicative with us, with a live whatsapp pin of the bus so we could keep an eye on its eta, and phone calls to keep us updated. Once it became clear that we would not make our flight home, they arranged flights the next day, a hotel for that night, transfer to the airport the next morning. They checked us into the hotel so when we arrived we just had to pick up the key from a rep, and the key also had our transfer time the next morning. They laid out snacks and despite them also having, I can only suspect, a worse day than us - rearranging all the travel/staying up late/getting up early, every single rep met us with a smile and were incredibly helpful. We felt really look after.

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Lara, for leaving your review. I'm delighted that you felt looked after, despite the weather disrupting your journey home.
I hope we can welcome you again in the future.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

A brave call by Inghams

I was very impressed with Inghams, especially with the extreme cold, lack of snow and then too much snow. The head office made the right call when the heavy snow came and brought us down the mountain a day early at huge cost to themselves. As it turned out the road out of the resort was closed most of the next day.

10 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Ray, for sharing your review. It was a difficult decision for us to make, however, I'm pleased that for you, it was the right one.
Warm Regards, Natalie, Inghams Guest Relations

Rated 5 out of 5 stars

We had a great week in La Rosiere

We had a great week in La Rosiere. Fairly easy bus transfer from Chambery (so much better than Geneva). Great pretty resort suitable for intermediate skiers. Fun going over to La Thuile in Italy on 2 days. Pistes are very well groomed. At least 2 very good restaurants in the resort and we enjoyed the local ice hockey match. Leanne was a fantastic rep. Hemera Lodge is a great and cosy apartment block 200 metres from piste.

3 January 2026
Unprompted review
Inghams logo

Reply from Inghams

Thanks, Piers, for sharing your review of your time in La Rosiere. I'm delighted that you had a great week.
I hope we can see you again soon.
Warm Regards, Natalie, Inghams Guest Relations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look