How did I not see these terrible reviews?? Like so many other people I ordered seat covers for my new transit custom on 26th March and still not received them despite showing as in stock. Inka claim... See more
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Review summary
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Reviews shaping this summary
Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more
Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more
God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more
Company details
Written by the company
Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"
Contact info
Unit A3 , Chartwell Point, Chartwell Drive Industrial Estate, Chartwell Drive, Wigston., LE18 2FT, Leicester, United Kingdom
- 01509611068
- info@inkacorp.com
- www.inka-corp.com
1.5
Bad
418 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no instructions, poor fit, no customer service
The materials are okay, but the seat covers are a poor fit and cover safety features on the seat.
There are no instructions (needed for a triple van seat).
We got random parts from other packs (maybe someone is missing one)
They have no customer service and don't respond to emails, calls or messages.
I do not recomend
21 May 2026
Unprompted review
Reply from INKA - Original Equipment
30th May 2026
Update.
New UK Based Customer Services Department
Dear Customers,
We hope this message finds you well.
Due to the unprecedented demand for our premium automotive accessories & the rise in customer enquiries we are pleased to announce that we have set up a new UK based customer services department to improve the communication flow with our customers.
As part of our Quarter 2 2026 business improvement strategy all online order enquires should now be emailed to:
info@inkacorp.com
Please ensure you place your order number in the subject line if you have one.
Our customer services representatives will aim to respond to you by email within 72 hours.
Please ensure you check your inbox including your junk & spam folders for our responses.
In addition our phone lines are also now open Mon-Fri 9am-5pm please call:
01509611068
We have listened to our customers & aim to improve our line of communication, we appreciate your patience during this transition.
We thank-you for your business & support as we continue on our mission of continual improvement.
We would like to take this opportunity to sincerely apologise for any shortcomings in our customer services and delivery lead times that have not met your expectations.
Please be assured that we are working diligently to ensure that our service and delivery times align with the quality of our products, which are indeed worth the wait.
We hope to restore your faith in us as a genuine company experiencing growing pains.
Best Wishes From The Inka Team.
Not sure if a scam or just a bad business
Ordered goods, that were never sent , no communication or responses, only able to get refund via credit supplier . Update: had a message explaining that they are struggling with demand and uk services have moved back into UK to help with the issue -
26 April 2026
Unprompted review
Reply from INKA - Original Equipment
30th May 2026
Update.
New UK Based Customer Services Department
Dear Customers,
We hope this message finds you well.
Due to the unprecedented demand for our premium automotive accessories & the rise in customer enquiries we are pleased to announce that we have set up a new UK based customer services department to improve the communication flow with our customers.
As part of our Quarter 2 2026 business improvement strategy all online order enquires should now be emailed to:
info@inkacorp.com
Please ensure you place your order number in the subject line if you have one.
Our customer services representatives will aim to respond to you by email within 72 hours.
Please ensure you check your inbox including your junk & spam folders for our responses.
In addition our phone lines are also now open Mon-Fri 9am-5pm please call:
01509611068
We have listened to our customers & aim to improve our line of communication, we appreciate your patience during this transition.
We thank-you for your business & support as we continue on our mission of continual improvement.
We would like to take this opportunity to sincerely apologise for any shortcomings in our customer services and delivery lead times that have not met your expectations.
Please be assured that we are working diligently to ensure that our service and delivery times align with the quality of our products, which are indeed worth the wait.
We hope to restore your faith in us as a genuine company experiencing growing pains.
Best Wishes From The Inka Team.
Terrible company
Terrible company. Do not buy from these. We ordered a month ago. They said they have sent the parcel 3 weeks ago. We've not received anything and they will not reply to emails. They take your money and ghost you. Avoid at all cost.
20 May 2026
Unprompted review
Reply from INKA - Original Equipment
30th May 2026
Update.
New UK Based Customer Services Department
Dear Customers,
We hope this message finds you well.
Due to the unprecedented demand for our premium automotive accessories & the rise in customer enquiries we are pleased to announce that we have set up a new UK based customer services department to improve the communication flow with our customers.
As part of our Quarter 2 2026 business improvement strategy all online order enquires should now be emailed to:
info@inkacorp.com
Please ensure you place your order number in the subject line if you have one.
Our customer services representatives will aim to respond to you by email within 72 hours.
Please ensure you check your inbox including your junk & spam folders for our responses.
In addition our phone lines are also now open Mon-Fri 9am-5pm please call:
01509611068
We have listened to our customers & aim to improve our line of communication, we appreciate your patience during this transition.
We thank-you for your business & support as we continue on our mission of continual improvement.
We would like to take this opportunity to sincerely apologise for any shortcomings in our customer services and delivery lead times that have not met your expectations.
Please be assured that we are working diligently to ensure that our service and delivery times align with the quality of our products, which are indeed worth the wait.
We hope to restore your faith in us as a genuine company experiencing growing pains.
Best Wishes From The Inka Team.
3 months and still no sign of my order
Ordered seat covers for a brand new van on 22nd February and as of today (18th may) its still not been delivered. What's worse is that on multiple occasions I've been given assurances via email that my order will be dispatched "by the end of the week at the latest". They seemed happy enough to take my money but since then all I've had are lies.
Really disappointing and frustrating.
22 February 2026
Unprompted review
Save your money.smammers.ordered some…
Save your money.smammers.ordered some covers for t7 about 6 weeks ago.asked for money back.then they said DHL had them.they talk sh!te.they say there mowed out with orders.mowed out with the counting the £££ they scammed more like.
11 April 2026
Unprompted review
No delivery or communication
Update
They keep ignoring requests for refunds and claim its been sent or being sent that same day for delivery tomorrow. Nothing actually gets delivered.
I have tried ringing their advertised number but gets cut off. I was trying to avoid going through the bank but clearly they intend to hold on to the money.
Like everyone else, ordered, paid and then nothing. I get automated responses saying they have a new customer service team now and someone will contact me the next day with a status, but no one ever has. Luckily paid on credit card so will claim it back. Would not recommend.
20 April 2026
Unprompted review
Ordered and paid for transit custom…
Ordered and paid for transit custom seat covers in January (in stock according to website) still not arrived no refund received after numerous complaints no phone call received as promised. Absolute con artist. I should have read the reviews
26 January 2026
Unprompted review
Delayed refund
After having waited a long time for our covers to arrive, we discovered they had been incorrectly ordered (completely our fault). Following discussion it was agreed that we could return them for a refund, this we did some 6 weeks ago, needless to say we are still awaiting payment despite reassurance from Inka that the refund would only take between 3-5 days. A company that doesn’t have a phone number is not being more efficient as they would have you believe on their answer phone message, they just don’t want to deal with their customers. I would not trust them again…..
If a representative from Inka would like to prove me wrong then I will gladly alter this review …..
13 May 2026
Unprompted review
I orderd seat covers for a 2020 peugeot…
I orderd seat covers for a 2020 peugeot partner van, spoke to customer service on Friday and was told they would be dispatched that day and they was and I received then on monday and that was to Ireland! Very happy with the product fit and look well 👍
11 May 2026
Unprompted review
SCAM! Take your money and don’t do anything
SCAM!
Taken our money 4 months ago and still no goods. Just more and more lie! Do not use these!!
3 February 2026
Unprompted review
Ordered seat covers on28/3/26 numerous…
Ordered seat covers on28/3/26 numerous emails sent and only a couple replies both promising they would be dispatched the following week then had a phone call saying they would be dispatched last week and still nothing I’ve now asked for a refund as it’s a joke .Wish I read the reviews before ordering and the website still says delivery between 3-5 working days AVOID
28 March 2026
Unprompted review
Placed a £500 order in March 2026…
Placed a £500 order in March 2026 expecting 2-5 day delivery as specified on the website. Contacted support who explained to wait 2 more weeks due to high demand. I have since emailed them and not received a response. I am still waiting for my full set of VW seat covers. Please do not use this company.
30 March 2026
Unprompted review
Reply from INKA - Original Equipment
9th Of May 2026
Update.
New UK Based Customer Services Department
Dear Customers,
We hope this message finds you well.
Due to the unprecedented demand for our premium automotive accessories & the rise in customer enquiries we are pleased to announce that we have set up a new UK based customer services department to improve the communication flow with our customers.
As part of our Quarter 2 2026 business improvement strategy all online order enquires should now be emailed to:
info@inkacorp.com
Please ensure you place your order number in the subject line if you have one.
Our customer services representatives will aim to respond to you by email within 72 hours.
Please ensure you check your inbox including your junk & spam folders for our responses.
We have listened to our customers & aim to improve our line of communication, we appreciate your patience during this transition.
We thank-you for your business & support as we continue on our mission of continual improvement.
We would like to take this opportunity to sincerely apologise for any shortcomings in our customer services and delivery lead times that have not met your expectations.
Please be assured that we are working diligently to ensure that our service and delivery times align with the quality of our products, which are indeed worth the wait.
We hope to restore your faith in us as a genuine company experiencing growing pains.
Best Wishes From The Inka Team.
Scam company
Scam company, you won’t ever see your items you’ve ordered and you won’t get a refund either! AVOID AT ALL COSTS.
8 May 2026
Unprompted review
Reply from INKA - Original Equipment
QTR 2 2026
Production Delays & Late Deliveries
Dear Customers,
Hope you are well.
As you may already be aware we have had many delays in our production which has resulted in some extremely late deliveries of customer orders and some very unhappy customers.
For this we sincerely apologise and we hope we can restore your faith in us as a genuine company with growing pains.
The majority of our goods are hand made in the UK and of extremely high quality, the unprecedented demand for our products has caused a bottle neck situation in our UK production line which we are now working through and catching up.
We are aware of current customer frustrations centred around communication with our customer services team which we are also now resolving.
We have just recently moved our customer services team back to the UK in line with our main production activities in order to improve the delivery timelines and the communication.
Please be rest assured we are working as hard as we can to get your order out for delivery & as quickly as possible so please bear with us.
If you cannot wait any longer for your order please let us know & we will process a full refund for you and pass on your cancelled order in the pipeline down to the next customer in the queue.
Please email customer services quoting your order number in the subject line at:
info@inkacorp.com
In terms of communication we aim to respond to all customers within 72 hours by email, please check all your inboxes including your spam & junk folders for our response.
We would like to take this opportunity to sincerely apologise where our customer services and delivery lead times have not met your expectations but please take note that we are working very hard to ensure the service and delivery times match the quality of our products, which are worth the wait.
We hope we can restore your faith in us as a genuine company with growing pains.
Best Wishes From The Inka Team.
Order for citroen van seat covers.
Placed an order for some van seat covers beginning of March, no sign after two weeks, emailed and was told they will posted out within the week, waited two more weeks and still no sign, all the while little to no email correspondence, requested a full refund with the company, no reply, put in a request for my credit card open a case on them then miraculously they turn up (placed the order 3rd March delivered 28th April) Opened the package to find the passenger cover fits but the drivers does not. What an absolute joke, just give it up, it's not working.
28 April 2026
Unprompted review
Dreadful customer service
How did I not see these terrible reviews?? Like so many other people I ordered seat covers for my new transit custom on 26th March and still not received them despite showing as in stock. Inka claim they have been collected by DHL but are delayed with them 🤔 I have requested a refund but will raise a dispute with my bank if I don’t receive a reply.
6 May 2026
Unprompted review
Placed an order in December
Placed an order in December. Still not received and no response to my recent email. Avoid at all cost
6 May 2026
Unprompted review
This worse company av ever deal with in…
This worse company av ever deal with in my 42 years off being on this planet. Stay well back people. Av leaned one thing always check the reviews before you press the pay button.
20 March 2026
Unprompted review
I ordered seat covers for my Transit…
I ordered seat covers for my Transit custom. Seven weeks have passed and still no covers and still no correspondence from Inka. Don’t bother buying from here. I have asked for a refund
1 May 2026
Unprompted review
Please take your time to read this…
Please take your time to read this review.
I ordered my seat covers 5 weeks ago, it said on the website that the covers were in stock.
As it turns out they are made to order.
I decided to wait it out, give the benefit of the doubt, what I was seeing was a company in a crisis, this was explained when I emailed. They didn’t have amount staff producing the covers to keep up with the demand. The covers are made in the uk and I do think it’s important to support Uk businesses. I see a lot of people saying they didn’t get any reply but To be fair I got a reply eventually every time I emailed but judging by the amount of bad reviews I guess they are swamped with emails.
All I can say about my order is that the seat covers are amazing quality and were well worth the wait! It will take some time but just be patient as you will receive your covers eventually and you won’t be disappointed.
What’s letting this company down is the communication with customers, the website needs sorting out, its needs to be clear for the realistic delivery time when making an order and it should not say in stock if the covers need to be made to order. Overall I am very happy with the covers, credit where credit is due but they need to sort the logistics out. I hope they can turn it around and I hope people can understand how difficult it is to run a business right now in the uk, everything is against you and you just have a little patience’s…it’s not Amazon 😉
30 April 2026
Unprompted review
Reply from INKA - Original Equipment
Hi,
Hope you are well.
We are most grateful for your review, guidance and understanding and we appreciate the time you have taken to write this.
Thank-you for your moral support.
From the INKA Team
late delivery, poor service
Save yourself the trouble, hassle and disappointment - look elsewhere for what you need.
We ordered a couple seat covers for one of our company vehicles near end of March.
T&C's on website state they aim for delivery in 5 working days. Well, don't hold your breath on that one. They are quick to take your payment for the order but not as quick to ship the order.
Order was delayed, and multiple email attempts sent to try to track our order went unanswered; nor do they answer the phone. The Phone no. on their website goes into an automated system stating all queries are to be emailed. Why bother listing a phone no. for contact if you wont answer it ?
Order was finally delivered a month later
Extremely disappointed in this company and their lack of customer service care.
30 April 2026
Unprompted review
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