INKA - Original EquipmentReviews 

419
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, most reviewers were let down by their experience overall. Many customers faced significant delays with their orders, often waiting months beyond the promised delivery times, which were frequently inaccurate on the website. Communication was a major point of frustration, as emails and requests for updates were often ignored or met with unfulfilled promises. Consequently, many people struggled to receive refunds, often resorting to their banks or PayPal to resolve the issues. Some people were dissatisfied with the product itself, citing issues with missing parts, incorrect items, poor fit, or branding that was not requested. However, some customers also noted that despite the long waits, the seat covers were of good quality, well-made, and fit perfectly, transforming the look of their vehicles.

What people talk about most

Order

Customers consistently express disappointment with their order experiences, frequently reporting significant... See more

Product

People report ambiguous experiences with product quality and fit, with many reviewers expressing... See more

Response time

Consumers find response times to be consistently negative, with many reporting that the company does not... See more

Delivery service

Users describe negative interactions with delivery service, frequently reporting significant delays and... See more

Refund

Customers had negative experiences with refund, frequently reporting issues such as ignored requests, radio... See more

Reviews shaping this summary

Rated 1 out of 5 stars

How did I not see these terrible reviews?? Like so many other people I ordered seat covers for my new transit custom on 26th March and still not received them despite showing as in stock. Inka claim... See more

Rated 1 out of 5 stars

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more

Rated 1 out of 5 stars

Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more

Rated 1 out of 5 stars

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more


Company details

  1. Car Parts Manufacturer

Written by the company

Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"


Contact info

1.5

Bad

TrustScore 1.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(419)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I’ve ordered from inka about 8 times

I’ve ordered from inka about 8 times, the seat covers are great but there delivery times can be terrible. I’ve waited months for some orders even when there in stock with me having to email multiple times to find out what’s happening. If you don’t mind waiting and are in no rush then i would consider. It’s the last time for me as i find them to unreliable

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Read reviews after ordering

Read some reviews after ordering seat covers for my transit custom after 2-3 weeks contacted Mike was assured in stitching process. Then given date for two weeks later and I am happy to say they are top notch quality. Be patient they are worth the wait.👍👍

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Excellent quality. 8 weeks delivery

I read the reviews and was ready for a wait. It took approximately 8 weeks from ordering for me to receive the seat covers.
All I can say is that they are excellent quality and well worth the wait.
The seat covers of very well made and very tight fitting. Do not attempt to fit yourself if you have not got strong fingers and thumbs

23 August 2025
Unprompted review
Rated 4 out of 5 stars

Great product

Very pleased with the seat covers and floor mat for my VW Transporter. Quality and fit is excellent although because the fit is so good it is quite hard work to fit them. Would have been 5 star review but for the longer than expected waiy for delivery. Worth it in the end!

8 August 2025
Unprompted review
Rated 4 out of 5 stars

Must admit that although it did take a…

Must admit that although it did take a few weeks for my order to arrive in the end after expecting it to be arriving after about 5 days as advertised I am very impressed.

The seat covers for my VW Transporter look mint.

Fit really well and definitely worth the wait.

I would definitely advise the company to explain to customers that the covers are custom made and take a few weeks to be produced. Definitely worth the wait and the covers are great 👍

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Hopefully not been scammed

I would like to say the product is fantastic, but until they actually deliver my order then I will stick with the 1 star review. Ordered 3 weeks ago, at the time of ordering say 1-3 business days for delivery and in stock. No communication from them and cannot phone to chase. The website still says in stock and ready for delivery. Why lie about things when clearly they have a good product for those who eventually get there order.

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Transit custom van mats

The reason for four star review is because of the long wait time which wouldn’t of be a problem if I was informed on the wait time, but that aside the product itself is quality and worth the wait, the transit custom floor mates I ordered fit perfectly and look very stylish. Also communication was very good with emails being replied to very quickly. So all in all I would use this company again thank you

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid purchasing off these liars

Nothing worse than being lied to about delivery times other than when the item turns up it’s absolute junk.
At the moment I’m still waiting for it to turn up.
I will never purchase anything off these liars again

11 July 2025
Unprompted review
Rated 1 out of 5 stars

This company as taken my money and…

This company as taken my money and didn’t send me my delivery.
I’m begging you people who reads this message DO NOT BUY from this company.

There no telephone number as it directly sends you a email.

I have sent 7/ 8 emails and still haven’t heard back regarding a delivery from June 25th.

If you do part with your money I m telling you now that you won’t receive anything…

Lee Walters.

25 June 2025
Unprompted review
Rated 4 out of 5 stars

Like most customers I had to wait

Like most customers I had to wait for my order to be fulfilled, and like others I wasn't aware of that a the time of ordering. It seems they are made to order and when you know that you can understand the lead time.

I've given 4 stars because of the wait, but the seat covers themselves are 5 star. They fit perfectly, sewn beautifully and the extra touches of stiffened piping to push into the seat creases make all the difference. I ordered the cab seats for the Transit and they really do fit perfectly.

I would order again and now I know there is a lead time and why I wouldn't be worried about the wait.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, I placed my order 4 weeks ago and still haven’t received, you can only contact via email and it takes 2 weeks to get a reply in which they’ve replied saying the covers are still in embroidery and be with me next week.. it’s been 4 weeks and still nothing I wouldn’t use again

10 July 2025
Unprompted review
Rated 2 out of 5 stars

Expect a lengthy wait…

On my second attempt to order seat covers for my belingo van, the 1st time being refunded due to 'no stock' after 3weeks without contact, On ordering again, stock showing on the website I eventually got them 3 weeks later than expected. Mike from customer service did answer the emails promptly but it would save people a lot of hassle if the company would advise of the 3wks delivery time instead of 3days on their site.
The covers themselves look well made although difficult to put on,( I can't see me taking them off to wash them very often ) it was a bit of a fight and with no instructions.
Also the middle seat cover doesn't account for the tray/table being used, I'll have to figure something out there, it's a good job I can sew, perhaps velcro sides would work??
Overall not a great experience, such a shame as these could great if the company did what it said.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

If you value your sanity DO NOT USE…

If you value your sanity DO NOT USE THIS COMPANY

Very Disappointed – Poor Fit, Worse Customer Service

I ordered seat covers in March unfortunately they did not fit properly, despite being advertised as suitable for my vehicle and providing measurements and photos.
I returned part of the order on 21 May and have been chasing the replacement ever since.

Communication has been extremely poor. After numerous emails, I finally received a vague response on 13 June promising dispatch on 17 June which never happened. I’ve followed up multiple times (including 27 and 28 June) and have been completely ignored.

It’s now been over a month since they acknowledged the issue, and I still have no resolution. The lack of professionalism and customer care is very disappointing. I would not recommend this company based on my experience, products are questionable and after-sales service is virtually non-existent.
I finally received the replacement covers today 30.06, 3 months after purchase. The cover do not fit.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Seat and mats

Ordered in may took about 4 weeks to arrive however emails I sent for updates on delivery were always replied to immediately by Mike .there had been a bit of a delay in production but was well kept informed.not used inka before but wouldn't hesitate to recommend or re use myself lm not easily impressed but was blown away with the quality and craftsmanship, amazing !

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service

Ordered my car matts in April, have still not received them? After numerous excuses they have now stopped replying?

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! Avoid! Avoid!
Ordered floor matt for my Ford transit custom. 5 weeks later received wrong item, didn't fit my van. Description was to fit transit custom 2024+
Contacted them, waist of space. Offered £10 refund, what a joke.
Avoid!!!

3 June 2025
Unprompted review

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