Ink Express Reviews 

649
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the reliable, high quality of the products. Consumers often highlight that the staff is consistently helpful and friendly, making the purchasing process smooth and pleasant. Many buyers note that items arrive well packed and secure, preventing any damage during transit. However, some reviewers noted issues with delivery delays, mentioning that shipments occasionally took longer than expected. A few people also experienced frustrating problems with product sizing or unexpected color differences when printing. These specific setbacks caused disappointment for a small group of users despite the generally positive service.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly and work perfectly.... See more

Delivery service

Clients share satisfaction regarding the delivery service, consistently noting that orders arrive promptly... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight helpful advice,... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the products and true... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service, excellent advice, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value inks. Have been using Ink Express for a few years now after many frustrating attempts at using other company's inks for an Epson SX235W printer. Have tried ink cartridges from Tesco... See more

Rated 5 out of 5 stars

The Ink Express printer head cleaning fluid did the job where distilled water had failed. I inserted some kitchen towel under the print head and left the cleaning fluid on the head overnight. It took... See more

Rated 5 out of 5 stars

I have ordered many items from Ink Express over the years and have called customer services when I am unsure how to do something and the response is always professional and helpful. The items are alw... See more

Rated 5 out of 5 stars

Have used Ink Express for a couple of years and both their ink & refillable cartridges have worked perfectly with my Epson printer. Previously I had used Tesco & Cartridge World print cartridges and c... See more


Company details

  1. #1 of 5 best companies in Printing Equipment Supplier
  2. #4 of 6 best companies in Paper Distributor
  3. #10 of 16 best companies in Printer store
  4. #6 of 11 best companies in Printing Equipment and Supplies
  5. #39 of 53 best companies in Arts and Crafts Shop
  6. #10 of 17 best companies in Toner cartridge supplier

About Ink Express

Written by the company

As specialists in inkjet and dye sublimation supplies, Ink Express is a Midlands based printer and ink supplier. As one of the UK’s largest providers of quality compatible ink cartridges, toner cartridges, photographic paper, CISS and RIC our prices are consistently competitive without sacrificing quality.
Shop inkjet supplies
Ink Express specialise in Dye sublimation supplies for the personalised gift and promotional markets. We offer Sublimation printers, sublimation ink, sublimation paper and accessories. We also offer a wide range of popular sublimation blanks!
Shop sublimation supplies
With 30 years of experience in the print industry our team provides expert knowledge and customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(649)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One Phone call

One Phone call - job done!
I RECOMMEND THESE GUYS 100%
Having ordered a product online I waited two weeks for it to arrive. I was disappointed and wrote a '1 star' review BUT...when I called Ink-express Sian apologised for the delay and immediately found the reason for it. She was then extremely helpful in sorting it out and explaining what I needed to do to get my printer working again. If I had called sooner it would have helped!!! My bad!!!!
ONE CALL JOB DONE!!
Thank you

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Pigment Ink for XP8700

I bought a set of pigment inks for my Epson XP 8700
with some matte paper.
Having installed the inks and printed using the pigment inks on the Ink Express paper I have had really good results.
The advice I was given prior to purchase was second to none. So helpful, I rang for a short while and had no reply, within minutes I received a call back apologising for missing the call. I placed the order before midday and received the package at 3pm next day.
I have bought refillable cartridges and ink from Ink Express in the past and have always had great products and service from them. My favourite company, will be returning .

7 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look