InMotion Hosting Reviews 2,759

First corporately, and continuing for the last ten years, since closing the business retaining the Web Hosting Service for personal interests, i have been an IMH almost since their inception. . . now over twenty years. The "liveware" (human agents) have been exceptional. Only once, over that period have I ever encountered a tech support expert that I considered categorically unacceptable. That was early on, and the problem was one that fell into the "blame the customer" school of support.

The wait times for live support can be long. but the ability to submit a ticket and, in recent years, get same day response is rare to none existent elsewhere.

The overriding positive, that has evolved in recent years is that once contact is established the system tracks the ticket and train of discussion so that continuity of effort is continued as techs assigned change, and will take time to work the problem with the customer.

As a practical matter on a networked system, whose individual components can be updated by different vendors at will, often without knowledge of the user end-to-end configuration management is impossible. IMH has done an exceptional job of adapting as this has occurred.

My only complaint would have been that the simple binary choice of "Satisfied (Yes/No) was not really useful to management. IMH recently provided a text box for narrative comment that addresses that issue.

In simple terms, the support is the best in the business based on my experience over the years.

InMotion offers arguably the best post-sales support in the cloud hosting industry. Their 24/7 access to human experts provides peace of mind, ensuring that any technical issues are resolved promptly and reliably.

Good and professional people.always answer the phone. Feel like at home.

Guys, this review comes my heart and full experience with InMotion Hosting. My favorite hosting company ever!

I've been a loyal customer of InMotion Hosting for over 22 years total, first time for about 3 years then a 2 years break and now, most recently 17 years. I always suggest InMotion Hosting to all my clients, friends and anyone seeking hosting.

InMotionHosting provides the best and top notch level customer services I have experienced in the hosting industry. InMotion Hosting is caring, extremely professional, skilled, talented and offers high level services.

As much as loyal as I am to them, they are also loyal to me as a customer, they truly care and all the problems I have thrown at this company, they still get the job done efficiently with great skills and I mean... I've had one of sites highjacked, they protected my shared hosting and contained so others were not touched. They helped us all as a whole. Anytime, I have fatal errors, they come to my rescue. I cannot compliment InMotionHosting enough.

THANK YOU INMOTION HOSTING, you guys are truly my team and my lifesaver as web designer. I Love you all!

I just learned about Trustpilot from my recent chat today with Ian B. from InMotion Hosting, who gave amazing positive praises to Trustpilot, which is the first time I hear of, and here I am. This came up in our conversation, because IAN B>. truly saved my website today from the worse happening with a PHP update. And I am so grateful and asked where can I post my feedback about him and he told me he loves his job and company he works for and leaving feedback for InMotion Hosting would mean more to him and Trustpilot is a great place for it. So... Here I am.

IAN B. You are AMAZING! You are AWESOME! You are one talented and skilled InMotion Hosting Tech support, extremely valuable and a major asset to InMotion Hosting! THANK YOU IAN B. for dedicating some valuable time and nurture my massive site PHP update problem, I've been dealing for a few days, you have saved me months of work and going crazy. I highly appreciate your kind, skilled and professional attention you gave me today, I cannot thank you enough. YOU ARE AMAZING! Thank you, thank you, thank you. And thank you to InMotionHosting for having such tech professional and genius minds servicing us, the customers.

I’ve been with InMotion Hosting for 14 years, and I can confidently say they have one of the best support teams in the industry.

Over all these years, I’ve never had a serious issue that wasn’t resolved quickly. Whenever I needed assistance, their support team responded within minutes and handled everything efficiently and professionally. The level of service is truly exceptional.

Their reliability, responsiveness, and consistent performance have made my experience outstanding. It’s rare to find a company that maintains this level of excellence for over a decade.

Highly recommended for anyone looking for dependable hosting with top-tier customer support.

As in previous encounters with customer service my current experience was a professional and prompt service. My problem was solved. InMotion customer service is a great service and I highly recommend them

The worst Hosting company you would ever deal with. Zero customer service, Zero support, Incapable support team, Useless Migration team.

There is no complaint mechanism in that company. They do not care. Totally unprofessional.

I do not recommend this company to anyone. A complete time wasters.

All the outbound emails from my company domain were bouncing with a message stating that the addresses were flagged with too many recipient complaints of spam, including the one and only email from an address I set up just to test the problem. The problem wasn't at my ISP or InMotion, but the tech quickly resolved the problem, which took about 2 hours to propagate through the web.

Inmotionhosting has always been great. Anytime I needed help or any questions I had they made sure they answer them to my satisfaction. Very pleased with the company

I've been with InMotion Hosting for a while now, and their support team continues to impress me. Every time I've reached out, whether through live chat or a support ticket, the response has been fast, friendly, and genuinely helpful. The agents are knowledgeable and don't just paste generic answers; they actually take the time to understand your issue and walk you through the solution step by step. It's rare to find this level of customer care in the hosting industry. Highly recommend InMotion to anyone looking for a host that truly has your back!

I've been using InMotion for Wordpress Hosting for several years and just renewed for another 3 years. InMotions ssd servers are fast and full of performance resources, which help make my websites fast and rank well on Google. Included free with a hosting plan is the website builder Boldgrid, which I use for my business site. Customer service is excellent. Completely happy!

Absolutely thrilled with the amazing help I had with tech support this morning. Gira J. was incredible, patient and thorough in helping me solve my multi-site issues. I can't say enough about how grateful I am for the attention to the tasks we had to tackle.

My problem was solved. The process was seamless and effective.

Tim was great. Had the issue resolved in no time. Thank you!

I've been using InMotionHosting for 5 years now. The uptime is excellent. The number one reasom I stay with them is the technical support. They're always fast, helpful, and knowledable.

11 of 10. Quick solution and very polite!

Adam, and the whole team at InMotion, are as helpful a bunch one could hope for when needing tech support and account mgmt.
I needed to break out and relocate a dormant website from my existing account and migrate it on short notice with little time to a new owner with new contact info, and billing details. InMotion helped me get it done patiently, step by step, with full phone support. Thanks guys!

Rodney was fantastic helping me get my site updated. He is extremely knowledgeable in his field of website work. I can’t say enough about the great service I received from him !

I have been an InMotion customer for 3 or 4 years. They are the best ISP I have ever used and I've been creating websites for 16+ years. Their technical support is awesome. I currently have 4 domains on 4 different accounts there. I recently had a resource problem with one of my sites. Their solution was to add some rules to my htaccess file and they made the changes for me. Problem fixed. I recently decided to add CloudFlare domain access to one of my sites. I use phpBB for my forum software and phpBB doesn't support Cloudflare. InMotion tech support suggested a php code change (and gave me the source code) so that phpBB and Cloudflare would work together. Additionally, their support response time is awesome. On GoDaddy I had to wait days for a response. On InMotion I often get replies back the same day. Their online support chat is great. The thing is, their support team knows their business and they go out of their way to help. Quite a bit different from other ISP's I've used !!