InMotion Hosting Reviews 2,762

Adam, and the whole team at InMotion, are as helpful a bunch one could hope for when needing tech support and account mgmt.
I needed to break out and relocate a dormant website from my existing account and migrate it on short notice with little time to a new owner with new contact info, and billing details. InMotion helped me get it done patiently, step by step, with full phone support. Thanks guys!

Rodney was fantastic helping me get my site updated. He is extremely knowledgeable in his field of website work. I can’t say enough about the great service I received from him !

I have been an InMotion customer for 3 or 4 years. They are the best ISP I have ever used and I've been creating websites for 16+ years. Their technical support is awesome. I currently have 4 domains on 4 different accounts there. I recently had a resource problem with one of my sites. Their solution was to add some rules to my htaccess file and they made the changes for me. Problem fixed. I recently decided to add CloudFlare domain access to one of my sites. I use phpBB for my forum software and phpBB doesn't support Cloudflare. InMotion tech support suggested a php code change (and gave me the source code) so that phpBB and Cloudflare would work together. Additionally, their support response time is awesome. On GoDaddy I had to wait days for a response. On InMotion I often get replies back the same day. Their online support chat is great. The thing is, their support team knows their business and they go out of their way to help. Quite a bit different from other ISP's I've used !!

We have been with InMotion Hosting for over 10 years and have referred many friends to their excellent customer service and reliable hosting

Great support, has always solved tech issues quickly, with respect. I've used them for years for all sites.

I have a VPS account and all my sites went down. Spent over 30 minutes on chat and was disconnected. Called into support for another long wait. The tech helping me I was not interested in solving the problem. He did provide me with extra space for 3 days so at least everything was up. My next call in was great. They found a large corrupt file and that was removed. So the support can really vary and time on hold can sometimes be quite long.

The support agent received the concerning and suspicious e-mail information. Quickly researched the issue and then replied with a message, problem solved and will not repeat. Fast, resolved, accurate.

Customer service

Very good service in customer and in the system word perfect after many years they answer my question is the best.

When I need help Web Hosting Hub responds immediately to give a solution.

The technical support team is outstanding. I appreciate their patience and always being courteous. I would recommend this web hosting company to anyone.

As always Inmotion Hosting has outstanding support

I had issues with my website not showing. I contacted Tech Support and within minutes they replied back. In a few more minutes my website was back up. Cannot thank Eric Ca. enough for his expertise!

Telephone help desks used to be a godsend. You could talk to somebody about your problem, be understood, and understand their answers. Which worked.

The help people at InMotion Hosting are still like that. Almost unique in that regard. But very welcome. They know the product. They know how to help you. Yay!

Timely response.
It seems that an adjustment was made.
I will monitor further.

I have been with InMotion Hosting for over 20 years. I don't know about all the technical stuff, nor do I want to know. But for over 20 years, whenever I have had a problem (and I have had lots), I have been able to quickly reach a real human, and they have helped me. They have always treated me like a human and never been condescending.
I choose where I spend my money. I choose to support the humans at InMotion Hosting, and I feel you should too.

During 28 years l have been using domain, email and hosting services for my businesses. At the end, my proven strategy for managing all these is working well and in motion has proven through the last ten years being a reliable partner and let me sleep well while the business is working.
I have noticed a remarkable improvement for the last five years.
Looking forward to keep developing with them. Specially in this AI era.

Wonderful service. Speedy response. Kind people

Our company experienced a nearly 20-hour server outage on October 3, 2025, during which hosted services were completely unavailable. Following the outage, the server remained unstable, and we were forced to remove several domains.

Initially, InMotion Hosting acknowledged responsibility for the outage. However, in later communications contradict this admission, blaming third-party DNS issues without providing evidence.

We requested a full refund for the affected billing period and escalation to executive leadership — which they previously confirmed was available. Despite repeated requests, these have been ignored.

We are posting this review to document the incident publicly and to request a prompt, professional follow-up from InMotion Hosting. We hope they will resolve this matter fairly and restore accountability.

New text dated 26th of Feb 2026:
InMotion Hosting’s leadership team reached out directly following this review, and we have since reached a resolution. I appreciate the executive-level engagement and their commitment to improving communication and internal processes.