Insect Lore Europe Reviews 34

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

My caterpillars thrived until they became butterflies. (one was extremely deformed) but all the others cannot fly properly- they fly in backflips and hit the floor hard. Tipping their heads back. I... See more

Company replied

Rated 3 out of 5 stars

Overall we love insect lore, and enjoyed the butterflies the last three years and ladybugs the last two. We bought the new ant Hill and had a disappointing experience as the design and the instruction... See more

Company replied

Rated 3 out of 5 stars

We bought as a “refill” for our habitat, having nurtured previous hatchings and been very happy. We were doing really well until one very hungry caterpillar munched his way through the rest. At lea... See more

Rated 5 out of 5 stars

I bought 3 butterfly kits for Easter presents. We released 5 butterflies last week. My son's children have had 5 butterflies appear today and my other grandchildren are watching theirs emerge at... See more

Company replied

Company details

  1. Toy and game manufacturer
  2. Childrens Toy Store
  3. Educational Supply Shop

Written by the company

Insect Lore specialises in many innovative educational products for young learners and our signature Live Butterfly Kits have brought science to life in countless classrooms over the years. Our goal is to give children a friendly, hands-on introduction to insect metamorphosis, entomology and life-cycle learning. While our main focus still lies with our butterfly-related kits and educational material, we have expanded our product line to include ladybird, ant, stick insect and silkworm kits, as well as bug catchers, keepers, viewers and other exciting items for insect lovers.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

34 reviews

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Rated 1 out of 5 stars

Teacher friends.. Nooooo!

Teacher friends... please do not buy this awful kit. I stupidly did, and very unlike me, did not check reviews and the views of butterfly protection societies before buying this kit for my classroom. Luckily the poor things emerged during the easter holidays so the only person to see the torture was me as I had the net at home. These beautiful insects emerged deformed, if they managed to emerge at all, and I have now researched why. I will post the environmemtal information below in the hope of saving your children the trauma of this cruel venture...

While these kits offer educational value and a "magical" experience, they often do more harm than good to wild butterfly populations through the spread of disease, genetic weakening, and reduced migration success.
Raising butterflies from kits can lead to deformed wings and other developmental issues primarily due to parasitic infection, poor sanitation, and environmental issues within the confined rearing containers. While these kits are popular educational tools, the high-density, captive environment can allow diseases to spread, resulting in crippled butterflies that are often unable to survive.

9 April 2026
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear your butterflies did not emerge as we hope. While we hope all caterpillars will transform to butterflies because it is a natural process we cannot guarantee all will, as happens in both nature and our process. We do guarantee 3 perfect butterflies per cup, and if you get less than this we will look into replacements for you,

At Insect Lore, we prioritize both education and environmental integrity.

Regarding disease, our rearing process requires sterile, professional conditions—releasing healthy individuals into a natural environment already teeming with wild pathogens. Genetically, Painted Ladies are a homogenized species; their migratory patterns and DNA remain consistent with wild counterparts. The butterflies reared through our process are no different to those that are found in nature. Furthermore, while all butterflies have short lifespans, released individuals fulfil their vital roles in pollination and increasing the population of a species in decline.
For 50 years, these kits have provided millions of children with a transformative look at nature’s wonders, fostering environmental stewardship. We remain committed to sharing the cycle of life safely and sustainably, but of course if you have any queries at all, please contact the team on hello@insectlore.co.uk and they will be happy to answer any further queries you have.

Rated 1 out of 5 stars

Can't fly

My caterpillars thrived until they became butterflies. (one was extremely deformed) but all the others cannot fly properly- they fly in backflips and hit the floor hard. Tipping their heads back. I suspect a parasite. very dissapointed as I cannot release these butterflies to be free.

3 April 2026
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear this. The welfare of our butterflies is of upmost importance to us. Sometimes butterflies cannot form correctly both in our process and in nature for many reasons.

We do guarantee 3 perfect butterflies per cup and so if you have less than this please send photos and your order details to hello@insectlore.co.uk and we will look into this further for you.

Rated 5 out of 5 stars

Fascinating kit / great communication

The kids are fascinated by the idea of growing some butterflies! There was an error in the initial order which Insect Lore were super-quick to rectify, with great communication throughout from the team.

15 December 2025
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review Tom!

Rated 1 out of 5 stars

Not worth the money

All the stick insects hatched and died 3 days after all at the same time, except 2. Bought another kit as a gift for my brother and that did the same they all died a couple days later in the same day except one or two and were in 2 different houses. Also got him a butterfly kit and one came out with severely deformed wings. really not worth the money you spend on the kits.

26 June 2025
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear you have not had success with the Stick Insects this year.

We do guarantee 5 adult stick insects per kit we send. If you have not reached this, please do reach out to the team by emailing hello@insectlore.co.uk with your order details and some photos and we can look into this further for you.

Rated 3 out of 5 stars

Mostly love the company but sometimes misleading

Overall we love insect lore, and enjoyed the butterflies the last three years and ladybugs the last two. We bought the new ant Hill and had a disappointing experience as the design and the instructions didn't seem to match up with other ant care we found online and ultimately the ants either died immediately or within two weeks. I felt they were suffering so I threw the whole kit in the bin once they died. I wrote a review on the website about the kit, but found it had been removed. I feel this is misleading.

30 July 2025
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear you have had a disappointing experience this year.

All reviews on our website are screened and before publishing our team reach out to anyone who had an issue with any of our kits as we do provide a guarantee. Sometimes this can take a little while once reviews reach us.

If you have not been contacted we regret to hear this and please do contact us on hello@insectlore.co.uk and one of the team will be able to look into this further.

Rated 2 out of 5 stars

Disappointed

We have used Insect Lore for the past three summers and my children have loved watching the caterpillars turn into butterflies. It was always expensive but as we received 5 caterpillars it felt worthwhile and always were happy with the service.

Clearly now only 3 caterpillars are included to save money which is certainly not value for money. They use the reasoning that some escape - why is it not checked that enough go in case any don't make it.

We have to now hope that all three will turn into butterflies to activate the guarantee which will naturally take weeks and concerned it will be too cold to release any new ones by that point. Disappointed and I will be using another company next year. Such a shame.

11 August 2025
Unprompted review
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Reply from Insect Lore Europe

Hello,

Thank you for your feedback and of course we will pass this onto the team.

The product is sold as a Cup of 3-5 Caterpillars but the team do always aim for 5 caterpillars, with the vast majority leaving us with 5 in. We have not lowered the amount of caterpillars per cup as they have always been sold as 3-5 caterpillars due to the nature of the product. We do understand your disappointment in not receiving 5 on this occasion if you have received 5 on multiple prior occasions.

We do guarantee 3 perfect butterflies and so if you do not get this please do let us know and we will activate your guarantee. We send through to mid-September or of course you can choose a date in the future if this is more suitable for you.

Rated 5 out of 5 stars

Great caterpillar set

I bought the caterpillar set for my sons birthday. DHL were late in delivering it but Insect Lore provided great customer service and sent a second pack as soon as they could. My son was very happy with it (rated it 183/10 😊). Recommended.

24 July 2025
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review! We are so glad to hear we could help!

Rated 5 out of 5 stars

Ten pond snails arrived quickly

Ten pond snails arrived quickly in a bag with some water and weed, alive and well. I even got a couple of freebies, a water beetle, and a tiny snail the size of a grain of rice that I almost missed, but managed to rinse out of the bag and add to my tank.

25 June 2025
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review!

Rated 1 out of 5 stars

This was traumatising for my kids

This was traumatising for my young kids, it was like an exhibition of death, 5 caterpillars in a pot, 1 caterpillar died in the pot after reaching full size, 2 butterflies came out but with damaged wings so slowly dragged themselves around before diying, with a trail of "blood" behind them (I know it's not blood but kids see what they see). It all looked a bit inhumain, and was upsetting for my kids, much prefer to see them out in nature. Sorry but not a pleasant experience

12 June 2025
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear your cup has not been as successful as we would have hoped.

As we can never say a cup will be 100% successful due to nature, we do offer a replacement guarantee if the cup has not resulted in at least 3 perfect butterflies.

If you are happy to try again and would like to take up the offer of a replacement cup - all you need to do is send us some photos of the failed caterpillars/butterflies so we can investigate this further for you.

Rated 5 out of 5 stars

I bought 3 butterfly kits for Easter…

I bought 3 butterfly kits for Easter presents.
We released 5 butterflies last week.
My son's children have had 5 butterflies appear today and my other grandchildren are watching theirs emerge at the moment.
100% success, so I highly recommend. There was an anxious wait because the last 2 kits took longer to turn in to butterflies ( son thought they were dead) but patience paid off.
Sadly this is nature and things do go wrong but we have all had a happy ending

15 May 2025
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review!

Rated 1 out of 5 stars

Do NOT recommend

Never again
I decided to place a big order as my toddler really enjoyed the butterflies last year but unfortunately this year was awful and £75 order down the drain
We only got 2 butterflies this year and one had a defective wing and sadly passed away. Stick insects still have not hatched and I only hatched 1 ladybird ! Never ordering again. I may as well I've thrown £75 in the bin! Very very disappointed and wasted of money

17 March 2025
Unprompted review
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Reply from Insect Lore Europe

We regret to hear you had some issues with your purchase this year.

We do have guarantees for all of our kits as we know nature can be unpredictable.

Please contact us with your order details and some photos and we can look into this further for you.

Rated 5 out of 5 stars

Amazing

The butterfly kit surpassed expectations and the guidance and email prompts were excellent. Having bought this for my grandson, I want to buy more caterpillars. We received 5 caterpillars and today the second butterfly emerged. Beautiful. Very happy.

11 May 2025
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review!

Rated 1 out of 5 stars

Not excatly worth the price

Bought 2x caterpillar refills for last 4/5 years always received 5 caterpillars per pot, this year both pots only contained 3 caterpillars each. I know website says 3-5 per pot just seems a bit tight with the price you have to pay.

11 April 2025
Unprompted review
Insect Lore Europe logo

Reply from Insect Lore Europe

Hello,

We regret to hear you have not been happy with your experience this year. we do always aim for 5 caterpillars per cup, but errors can occur.

However many you start with, we do always have our guarantee of 3 perfect butterflies, so if you do not reach this per cup please do reach out to us by email or via our website and we will be happy to help.

Rated 5 out of 5 stars

Thanks Tiktok for the intro

Saw a video of these guys on Tiktok and had to try out for my niece and nephews birthday. Delivered on time like promised, i can't lie, i thought they were dead on arrival but after checking the care, they just needed a minute to wake up. Cant wait for the kids to see them turn into butterflies.

28 June 2024
Unprompted review
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Reply from Insect Lore Europe

Thank you for taking the time to leave us a review Ash! We hope you enjoy release day soon!

Rated 5 out of 5 stars

Butterfly release was a hit!

I ordered 50 butterflies for a butterfly release for our wedding. Communications were fantastic, I just needed to email to confirm the date I needed the butterflies for and it was so easy. The butterflies arrived exactly as required and full instructions were given on how to care for them to keep them fed and happy. I was so worried that they wouldn't survive the travel we had to do to get them to the hotel and their overnight stay before travelling to the venue but they were all perfectly happy in their little box! In all the celebrations we forgot to get them out of the delivery box ready for release, but actually they were fine and flew out within a minute or so. This was in loving memory of my late mum and my husbands late dad for our wedding day, it was just perfect 🥲 thank you Gemma and everyone at insect lore for all your help.

22 June 2024
Unprompted review
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Reply from Insect Lore Europe

Hello Angela,

We are so glad to hear the the Butterfly Release went well and we were able to help!

Congratulations again!

Rated 1 out of 5 stars

3 dead butterflies in their chrysalis - diseased?

My children were given the butterfly kit as a gift from a grandparent. We ordered our caterpillars and they arrived a few weeks ago. One of the caterpillars on arrival didn’t look well - it was lethargic and I thought it was dead. However, eventually it started eating etc but it was slow and seemed different (not just younger). The other 3 caterpillars created their chrysalis but this caterpillar was lagging and proceeded to spend a few days annoying the other 3 before it eventually created its own chrysalis. After a few days they were transferred into the butterfly enclosure as requested in the instructions.

Eventually one butterfly emerged which was released two days later. It was lovely seeing it fly away. We then waited for the other three. I started to notice a bad smell coming from the butterfly enclosure and that one of the chrysalis had a white wispy line hanging off it. I had a look online and it said to remove it because it could be a parasite. I put on some plastic gloves and touched it lightly to remove it. It was a soft mess of black goo which proceeded to spill out all of the lid that the other two were hanging from. I then noticed that the other two chrysalis were also quite shrunken and black in colour. Upon touching these lightly they also expelled black goo. The entire thing (including the netted butterfly enclosure) was quickly thrown into the bin. Clearly a caterpillar was ill and I’m assuming the parasite that it had then infected the other two.

Very sad and distressing experience for my children. In addition it was very sad that the caterpillars never got to experience freedom. They grew in this tiny pot before dying in their chrysalis. In hindsight it just all seemed so very cruel. I won’t be doing it again.

10 May 2024
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret to hear you did not have the experience we expect this time around.

As the process involves nature, we do guarantee 3 perfect butterflies, and if you do not reach this we will send some more caterpillars.

Please send us some photos and a short description to hello@insectlore.co.uk and one of the team will be more than happy to look into this further for you.

Rated 5 out of 5 stars

10 out of 10

10 out of the 10 caterpillars became butterflies! A child hood dream came true to watch this upclose! There all set free now. Communication was great, I did something wrong to redeem the voucher but with good communication and help how to purchase I got the caterpillars. They were good and safely shipped to The Netherlands 🇳🇱.

21 May 2023
Unprompted review
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Reply from Insect Lore Europe

Thank you for your review!

We are so happy to hear you have enhjoyed the process.

Rated 4 out of 5 stars

Great service

Caterpillars and stick insect eggs arrived safely and quickly. All 5 caterpillars are turning to chrysalis but still waiting for the stick insects to hatch. Good experience, although a little on the expensive side.

15 May 2023
Unprompted review
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Reply from Insect Lore Europe

Thank you for your feedback, we will pass this onto the relevant team.

Rated 5 out of 5 stars

Great experience for children

Great experience for children. If there are any issues Insect Lore customer support is great and will replace if there are any genuine issues not caused by the customer.

14 April 2023
Unprompted review
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Reply from Insect Lore Europe

Thank you for your feedback!

We are so glad to hear you have enjoyed the process this year!

Rated 1 out of 5 stars

I've been waiting for weeks for my…

I've been waiting for weeks for my insect eggs to arrive. Still nothing! I've emailed customer service TWICE. No reply! Scam!

15 December 2022
Unprompted review
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Reply from Insect Lore Europe

Hello,

We regret you did not receive a reply from us, we hope this problem is now resolved, but if you are still having issues please contact us at hello@insectlore.co.uk

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