Insect Lore Europe Reviews 34

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

My caterpillars thrived until they became butterflies. (one was extremely deformed) but all the others cannot fly properly- they fly in backflips and hit the floor hard. Tipping their heads back. I... See more

Company replied

Rated 3 out of 5 stars

Overall we love insect lore, and enjoyed the butterflies the last three years and ladybugs the last two. We bought the new ant Hill and had a disappointing experience as the design and the instruction... See more

Company replied

Rated 3 out of 5 stars

We bought as a “refill” for our habitat, having nurtured previous hatchings and been very happy. We were doing really well until one very hungry caterpillar munched his way through the rest. At lea... See more

Rated 5 out of 5 stars

I bought 3 butterfly kits for Easter presents. We released 5 butterflies last week. My son's children have had 5 butterflies appear today and my other grandchildren are watching theirs emerge at... See more

Company replied

Company details

  1. Toy and game manufacturer
  2. Childrens Toy Store
  3. Educational Supply Shop

Written by the company

Insect Lore specialises in many innovative educational products for young learners and our signature Live Butterfly Kits have brought science to life in countless classrooms over the years. Our goal is to give children a friendly, hands-on introduction to insect metamorphosis, entomology and life-cycle learning. While our main focus still lies with our butterfly-related kits and educational material, we have expanded our product line to include ladybird, ant, stick insect and silkworm kits, as well as bug catchers, keepers, viewers and other exciting items for insect lovers.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

34 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic ! All 5 caterpillars survived and grew into butterflies.... brilliant experience.... fab product.

25 July 2022
Unprompted review
Insect Lore Europe logo

Reply from Insect Lore Europe

Amazing! Thank you for your review and we are glad to hear you have enjoyed the process!

Rated 1 out of 5 stars

Do not buy live caterpillars with the delivery to the EU

Do not buy live caterpillars with the delivery to the Contintal Europe. It takes more than 2 weeks to deliver the package. Meanwhile there are no caterpillars, but chrysalides. I ordered 2 refills. In one got 1 chrysalis, in another 2. The other caterpillars are dead. So you cannot follow the whole circle of live. Waste of money and disappointed children. I contacted the Insect Lore. They use the Brexit and customs as an excuse. No replacement offered, no refund. Shame on you, Insect Lore. If you cannot ensure the timely delivery, do not sell life insects to the EU!!!

31 May 2022
Unprompted review
Insect Lore Europe logo

Reply from Insect Lore Europe

Hello,

We regret you have had problems with shipping in 2022.

We did have some delivery issues which were outside of our control due to Brexit and customs issues. We also regret you feel you were not offered a resolution.

We have now solved these issues and are now able to ship to Europe with reduced timescales.

If you need further assistance please contact us at hello@insectlore.co.uk.

Rated 1 out of 5 stars

Awful experience

Awful experience, bought stick insects and caterpillars, followed the instructions given, everything died!

15 May 2022
Unprompted review
Insect Lore Europe logo

Reply from Insect Lore Europe

Hello,

We regret you did not have a good experience with us in 2022. We do have a guarantee with our insects and if this is not reached we will look into this further for you.

If you need further assistance please contact us at hello@insectlore.co.uk.

Rated 5 out of 5 stars

Caterpillars international delivery

Caterpillars delivered in Ireland. I was worried that the international travel would affect them but they were properly packed and all caterpillars arrived healthy.

Now just waiting for them to grow into beautiful butterflies :)

9 June 2021
Unprompted review
Rated 3 out of 5 stars

Horror movies end better.

We bought as a “refill” for our habitat, having nurtured previous hatchings and been very happy.
We were doing really well until one very hungry caterpillar munched his way through the rest. At least the kids have learned that nature is as dangerous as it is beautiful!
Such a shame as no one can predict a caterpillars cannibalistic tendencies.

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service after a bad experience

We had a bad experience where the caterpillars didn’t chrysalise and the cup went mouldy
1 message sent to customer service and they are sending another lot of caterpillars out for us - my kids will be thrilled! Thank you

21 May 2021
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience! The cloth on the lid where the caterpillars hang broke. Rang customer service she said they'll be fine pop them on kitchen roll or toilet roll after 3 days which we did. Some caterpillars tried emerging from their chrysalis however didn't make it fully out, crumpled wings and stuck. All died! My child was completely devastated as was I. After a further phone call, customer services told me to send photos of them which I have and I have, still not had a response 3 weeks on! I had planned to do this with my class at school next term however with such an awful experience and awful customer services I don't think I will bother.

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I ordered 2 tubs of Caterpillars from this store and I selected a pre delivery date. I waited for them to arrive but they never did. I contacted customer service who resent my order and I had them with in 2 days.

My daughter is 3 and she was fascinated by them but was also eager to release them because they were hungry. It has been nice to have something to look forward to during this lockdown. Also only 1 or 2 butterflies appeared every couple of days so it made the experience last that bit longer.

I work in a school and this is something we experienced as a class every year as part of the mini beast topic. The children absolutely love it which is why I thought to get them for my daughter. They don't need any looking after until they are butterflies.

9 June 2020
Unprompted review
Rated 5 out of 5 stars

Caterpillars to beautiful butterflies

We were given this as a present for my daughter who is 3. Our 5 caterpillars arrived very quickly and everything we needed was supplied. It was amazing for my daughter to see the caterpillars grow and then become chrysalides. After a few days we had 5 beautiful butterflies.

My daughter had lots of fun releasing them and they even rested on her hand before flying away.

Fantastic product for young children

19 May 2020
Unprompted review
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