InsideJapan ToursReviews 

1,332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to tailor trips to individual needs, making the planning process smooth and enjoyable. Many highlight the seamless organization of holidays, with everything from transport to accommodations running perfectly, ensuring a stress-free and memorable experience. The service is frequently described as excellent, with reviewers appreciating the detailed planning, quick responses to queries, and the overall efficiency of the trips. However, some customers also noted that travel consultant service was occasionally subpar, and a few guides had difficulty with English or were not as knowledgeable. There were also mentions of hotels being a bit of a walk from subway stations or some itineraries not providing enough time to fully enjoy certain locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as the best they've ever had and a... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Location

People report positive experiences with location, with many reviewers highlighting that hotels were... See more

User experience

Users describe positive interactions with user experience, highlighting that everything ran smoothly and was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting info... See more

Rated 5 out of 5 stars

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had liv... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. We did a bespoke self-guided tour and it was tailored to our needs. Great hotels and Ryokan's. Transport tickets were very well organised and nothing we... See more

Rated 5 out of 5 stars

IJ helped with the planning, giving us insight and suggesting some really good ideas. The activities and tours booked were all excellent and of the highest quality. I had a few queries whilst we... See more


Company details

  1. #30 of 144 best companies in Tour operator
  2. #43 of 202 best companies in Travel agent

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,332)

423 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Majestic Japan tour May 7 was a…

Our Majestic Japan tour May 7 was a life enriching combination of cultural interaction,
Historical context and great food and experiences. The sites and activities selected were world class. The food was exceptional quality and variety.
One thing stood out for Carla and me in the tour, our guide Hanah was amazing. She provided so much detailed narrative and made the sites and history come to life. She was also extremely helpful with Carla’s food allergies. She even had the allergies written up in Korean to help with that ongoing leg of our journey. She was very in tune with each person in our group.
Her innovation around meal selection provided us with an incredibly diverse and enjoyable opportunity to experience world class, local banquets and wonderful street food. Thank You Hanah for your attention to detail and innovation. Mike and Carla

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I was recommended to Mark Johnson from…

I was recommended to Mark Johnson from a friend, who had used the agency for her trip to Japan. Mark was continually helpful, insightful and well informed. It is good to work with genuine people who care about what they do.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing trip to see the great gardens of Japan

All of our hotel and train travel suggestions were excellent. We found all of the information provided about sightseeing and tours very helpful. Our trip was amazing and ran so smoothly thanks to all of the assistance Inside Japan Tours provided.

2 April 2026
Rated 5 out of 5 stars

Attention to detail from Japan experts

We had a fantastic holiday in Japan on the Spring Elegance tour. Seeing the cherry blossom was wonderful, as well as exploring a variety of locations. This was an excellent introductory tour of Japan with a broad range of experiences. Our tour leader (Mitch, Yusuke Mitsui) was superb - best tour leader experienced on a background of going on many group tours. He was very organised, provided information in a timely manner, and was very friendly and informative so that we learned a lot during the tour. Inside Japan are real experts in Japan and provided us with a fantastic level of information before the holiday so that we felt very well prepared and very confident about the arrangements that had been made for us (on the tour and on an extension). Strong recommendation to use Inside Japan when booking a holiday to Japan.

27 April 2026
Rated 5 out of 5 stars

Antonio made our holiday amazing

My daughter and I just spent 10 days with Inside Japan Tours visiting Tokyo, Hakone and Kyoto. The tour was put together extremely well, our guide Antonio was beyond amazing, I couldn't fault a single thing about him, he went above and beyond with all our activates, translations, entertainment and basically everything. Antonio even took me to the doctors and pharmacy after our tour had finished - well beyond what was required

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb Japan experience

I have wanted to visit Japan for decades and finally decided to go in 2026. After reviewing itineraries from several tour companies, I found Inside Japan and was immediately attracted to the idea of building my own custom trip. Representatives are knowledgeable: unlike some other companies, IJ’s staff actually spend time in Japan and thus are guiding from experience. Once we jointly constructed an itinerary, they sent very detailed daily instructions and sent a packet of train tickets and activity vouchers to my first hotel. I used their 24/7 support line a few times and responses were prompt and helpful. If you like the idea of traveling on your own scheduke with excellent support, I recommend IJ without reservation. If you would prefer someone meet you every morning and lead you onto a bus and stay with you for the day, go with more conventional companies

11 April 2026
Rated 5 out of 5 stars

Thao was brilliant from start to finish…

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting information such as how to put extra money on our IC cards was really useful. Definitely recommend Inside Japan Tours.

2 May 2026
Rated 4 out of 5 stars

The tour is excellent

The tour itself is excellent, great tour guide, great companions, 12-15 people, just the right size. But the travel consultant service is a little subpar. Overall still a very solid program.

18 April 2026
Rated 5 out of 5 stars

Excellent comprehensive planning on a tour with a lot of moving parts!

We had a wonderful private tour of Japan due to our working with Inside Japan for planning. The activities, tours, hotels, and transportation all went smoothly and without a hitch. The guides were all very pleasant and knowledgeable. The printed itinerary available at our first hotel stay was nice to have in addition to the PDF on our phones. If you are planning a tour of Japan, don't hesitate hiring this company to plan it for you.

29 April 2026
Rated 5 out of 5 stars

Such a Wonderful Trip!!!!

My wife and I have been fortunate to enjoy nearly annual trips together to many wonderful, far-flung destinations during 33 years of marriage. We both put our 2026 trip to Japan at the top of our all-time favorite and most memorable trips. Inside Japan did a fabulous job planning and organizing everything for us. The personal Guides and drivers they arranged for us in Tokyo and Kyoto were game changers. We also enjoyed relaxing and touring on our own in and around Hakone. We never expected it would be so fascinating to enjoy a private audience with a charming and fascinating Maiko -- a last-minute addition to our trip, all arranged by Inside Japan's local staff. Don't hesitate to book with them -- you will love what they arrange for you and how easy they make it to enjoy and immerse yourself in many wonderful and memorable experiences you will find only in Japan.

22 April 2026
Rated 5 out of 5 stars

5* Traditional Japan tour

The traditional Japan tour I booked as a self guided tour was 5* from beginning to end. Incredibly knowledgeable advice by Will and the team. From the moment the A5 "bible" handbook arrived prior to departure any worries I had about booking a self guided tour melted. It was a breeze. All railway and bus tickets and details of seat reservations waited for us on arrival in Tokyo.
The trip was a great mixture of city and beautiful countryside, giving us a great taste of this exciting destination.
All ground arrangements - accommodation and tours - were very good.
Funds permitting I will return and save myself a lot of time as I have no hesitation in using Inside Japan as my trusted, go to tour operator.

23 April 2026
Rated 5 out of 5 stars

Our first trip to Japan made easy

We were very impressed with the service offered by Inside Japan tours. Everything went smoothly and we enjoyed all of the destinations, particularly Takayama...thanks so much for the recommendation. Our booking contact was helpful and responsive to our accessibility needs. The guides were all lovely, easy going and informative. The transfers and train trips were seamless. All of the accommodation was comfortable and worked well for us.
We are really happy we used Inside Japan tours as it removed all the stress and indecision.

21 April 2026
Rated 5 out of 5 stars

I booked mine through a independent…

I booked mine through a independent company, l had 4 different itineraries to choose and you came out on top (thank god). From the first pickup at the airport to arriving in Tokyo and meeting Hanan, and the start of an amazing tour.Trains Buses, Taxi. Everything was spot on, the couture, the Temples, Shines, Castles and not forgetting the amazing Gardens. The food was a struggle on occasion but with a smile from Hanon and explanation we got through. What can l say about Hanon, thoughtful generous, pleased everyone nothing was to much trouble what a asset to the company, especially when you have strong minded people. I Can't pick a ny one thing it was all AMAZING a massive thank you very much for making my Japanese Experience

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to use

Excellent company to use, their planning organisation and information provided is exceptional. Very easy to follow in country information for a self guided trip. Wifi provided and all tickets prebooked made travel and directions really straightforwards. We covered the main sights of Japan on our tour and had 2 days with guides in Tokyo and Kyoto which made a change from self guided and gave helpful tips too. Wouldn’t hesitate to recommend this company or use them again for further travel in Japan.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

I spent a lot of money on this trip and…not worth it

I spent a lot of money on this trip and no one spent anytime reviewing it. How is it possible to go to a city and told to go to museums in Tokyo on a Monday that are all closed. This company does not know anything

22 April 2026
Unprompted review
InsideJapan Tours logo

Reply from InsideJapan Tours

Hi Myra,

Thank you for your feedback. We’re very sorry to hear that parts of your trip did not meet expectations, particularly around itinerary planning.

We were glad to connect with you directly following your return to understand your concerns in detail and take steps to address them. Your feedback has been taken seriously and is being used to improve our processes going forward.

We truly appreciate you traveling with us and regret that we fell short on this occasion.

Warm regards, Aaron

Aaron Kuehn
Branch Sales Manager

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