IPM Ltd Reviews 781

Raised a complaint against them. It’s been over 8 weeks and no response. They keep ignoring our emails. We’ve escalated this to the ombudsman. Please we do not need a generic response about emailing customer services. We just need the responsible person whom this has been passed on to, to get in contact with us. Thanks.

I had a problem relating to car parking at X1 Aire. I contacted BF who immediately clarified the situation for me and then took the trouble to set out in writing what I should do so my tenant will be have access to the policy relating to parking whilst construction works are ongoing.
BF went out of his way to be helpful.

On the 4th April i had to contact IPM i had a problem at the apartments where i lived. I was initially dealt with Dominyka who was excellent in her response very understanding and who managed to rectify the problem very quickly. I did receive a further response from Kathleen Simpson who also was excellent. I would like to thank them both for their excellent customer service and its very comforting to know that they are always there if i need them. Thank you Dominyka and Kathleen.

IPM order work on your behalf without any consent or communication then refuse to pay to fix the problem in which they authorised and try and charge you. They even pick the most expensive building companies to fix those problems (they quoted me £1100+vat I was told by a local business it would be £480.00+vat). Non existent too try and speak with never answer I have tried 8 times which is either not answered or they say they are not currently at their desk when being transferred even though the person I was trying to speak with just sent me a email. I have had 3 companies look after my building never had a problem until IMP took over!

we have not had the best experience with IPM over the past year. However, we had a fire in our building and Andy (from wigan) came out to help us he was brilliant and so much help, he made us feel very safe.

Company lost my keys to my own bedroom leaving me locked out of my bedroom unable to get in, I called out of hours IPM who said to contact a locksmith to let me in and they would reimburse me. It's been over 3 months and they are ignoring me and not giving me £160 back for a lock change that was THEIR MISTAKE in the first place.

IPM took over are property around a year ago. They have never once accessed the building or done any maintenance, they have no idea what it looks like or what work needs doing. The building is a health and safety hazard - yet they are sending payment requests for “maintenance charges” without any proof of works or corresponding invoices.
They claim that they can’t access the building due to not having a key, yet when we offer to meet to allow them access there is no response.
We’ve chased them for months and they haven’t responded to any requests when asked what we’re being charged for, but a few weeks later, you’ll get a letter threatening court action and late charges.
I’ve sent letters of complaint and received no acknowledgment, their response is to threaten you to pay for absolutely nothing again. It’s completely unfair that companies like this are able to bully innocent people into paying money when no work or maintenance is being done.

Managing agent service non existent, calls and emails not responding, irregular accounts, basically you're only really a cash cow and you will be so for as long as the UK doesn't implement rules and regulations about all of these crooks ripping you off

My daughter is at the Edge Liverpool and it has been an awful experience. Upon arrival the flat was filthy. I spent 4 hours cleaning it. It had obviously never been cleaned or checked when the last tenant left. There was black mould in the bathroom. All the floors in the flat were also dirty. The living room has a broken coffee table and a missing chair. They have never been replaced despite requesting on numerous occasions since Sept 2024. The blind in the kitchen is also broken and has not been fixed. The oven has also been broken since November and again remains that way despite requests to fix it. The whole block was without hot water for 3 weeks in December which meant my daughter was unable to shower or cook. The security system in the building is not fit for purpose and was not working upon arrival and has broken several times since September. This is a safety issue. As part of the tenancy agreement my daughter should have been given a fire stick. She has still not received it. All these issues have been raised numerous times and remain unaddressed. I would NOT recommend either XL lettings or IPM the management company.

REPLY to your RESPONSE:
Thanks for the ‘generic’ response to my review. It’s the first contact either I or my daughter have had since September 2024 when these issues were first raised by both ourselves and X1. If you check with your email address associated with THE EDGE you will find my complaints which I confirmed in writing. I also know that IPM are fully aware of all the ongoing issues with this property as they have been raised by many other tenants but the company has ignored them.

Never reply back to correspondence when it impacts the tenants. Having an ongoing issue with calcium leak which has been ongoing now for nearly a year.
Poor tenants having to find new places to live due to lack of effort on IPM to get things resolved

Good communication and timely response in fixing the problem. I appreciate it.

Received a reminder for a service charge in advance totaling a couple of thousand pounds for a 1 bed flat. No original invoice received that could be due to the number of occasions in the last 24 months the front door to 6 flats has failed to lock correctly and real work has been undertaken to repair this.
The transparency and lack of communication from IPM is shocking. No meeting with residents just demand and chase.

Have worked with Ben for a couple of years now and his expertise and knowledge has been invaluable. He has consistently provided an excellent service.

Ben Foakes attended the Leeds Aire Leaseholders Association meeting on 11/2/25 and provided clear and relevant information on the management of the block and issues being addressed.
Ben has worked closely with the Association over several years. The quality of information received, together with a willingness to consult with us, and act upon feedback we provide has been appreciated.
Ben always responds to information requests in a timely way and invariably provides the details being sought.
This has engendered a much strengthened trust with IPM, which has made the relationship mutually more productive.

Our property was poorly managed for years and getting answers from IPM always felt like a struggle. However, since Emily Porter-Ward took over the management of our property, the service has completely turned a corner. She has been incredibly responsive, proactive and efficient - things are finally getting done! If IPM had more people like Emily, their reputation would be very different. Give that girl a pay rise!

Ben and the team do an excellent job for us at Leeds Aire. Can't recommend them highly enough.

We've worked with IPM for a number of years and always find them to diligent and responsive.

Great service!
Quick to respond, polite and professional helping me through a challenging situation.

Honestly the worst, most incompetent company I’ve dealt with in my entire life. We have cycled through 10+ property managers in a few years, I’ve waited years for them to explain service charge items (still waiting for answers dated back to 2019), and they are impossible to get hold of. Their inability to manage properties has cost each of us leaseholders hugely. AVOID AT ALL COSTS. If you are unfortunate enough to already have them as your management company I would advise you to check your yearly actuals very closely.

Apparently 7 weeks for a leaking roof that is destroying walls and decor is not considered unreasonable by this company..... oh and by the way it is still not been attended to. Poor communication as well as lack of action to add insult.