Sainsbury's Bank Travel Insurance Reviews 

Took Sainsbury's travel insurance out after looking on compare who rated them good, not the cheapest but I went with a recognised brand, whilst abroad I had my phone stolen, when I returned I filled in the claims form, I then started receiving email from a company called Taurus who are a subsidiary of Sainsbury's, I sent the info they required, two days later they requested more info, this went on for two weeks, then the requests just became odd ( can you send a picture of the packaging ) I researched the company that's when the alarm bells went off all the complaints were the same as what I was experiencing, I contacted Sainsbury via email as you can't speak to anyone, eventually I gave up and contacted the ombudsman who took the case, they contacted me three weeks later and informed me that Sainsbury's would be in touch to resolve the issue from July/August to date Sainsbury's still have not contacted me, I now have got to inform the ombudsman that they have not contacted me, this I hope will take further measures on them, Don't touch this insurance they cleverly disguise it in the search engine to get a good review, they then employ a company that does not have any satisfactory reports.
Shame On You Sainsbury's Bank

Very poor - their Settlement Claims Agency is a scam. Bad decision on Sainsbury's Bank to ruin a trusted brand with an ineffective claims company. Email response time 6 weeks. Keep asking for the same information every time. Do me a favour, Sainsbury's Bank, and get CSA to pay up for a trip cut short because an airline cancelled flights on me at the airport. I've been waiting for 7 months. Disgusting.

I took a chance with a Sainsbury's Travel Insurance annual policy last year after being with The Co-op for several policies.

I found Sainsbury's to be the cheapest option with the best variety of benefits inc. 20% off for Nectar Members and double Nectar points for the duration of the policy.

Thankfully I have not yet needed to claim but with online and telephone access both available, it should be pretty easy if the need arises.

I recently received my renewal quote which for the same level of cover or the stage below was a lot cheaper than last year still with 20% off and double Nectar points for the coming year. Needless to say I was impressed with the quote and I called yesterday to accept and paid immediately. I didn't wait anymore than 30 seconds on hold to speak with an advisor. The advisor, Sara, was lovely, polite, friendly and knew their stuff. I had completed the call within 24 minutes well within my break time too! 😊

I hope the great service continues after a very pleasing first year and I am glad to be covered on my travels across the UK and Europe. I happily recommend Sainsbury's Bank Travel Insurance.

Appalling Service from Sainsbury's Home Insurance. Purchased a buildings and contents insurance in September 2022. Unable to access my documents online or via app despite registering with them and having an existing account for car insurance. Unable to contact anyone by 'phone for 7 days only to be told I had to register again or call back? I asked for my documents to be posted. I did call back after my documents didn't arrive (they have since) and was told my home insurance documents had been put in my old car insurance file which is why I couldn't access them? By that time I'd had enough and decided to cancel. To add insult to injury, I was told there would be a £20 cancellation fee despite being within the 14 day cooling offer period and the fact that the insurance wasn't yet active? Apparently, it's in their T and C's but how was I to know that when I couldn't access my documents? My documents finally arrived (no T and C's) and there were errors not made by me on the Statement of Fact Summary? I was incensed by this time and decided to make a formal complaint but there was no email to contact them so I had to join the lengthy queue on the 'phone once again and the person I spoke to made the complaint on my behalf as she wasn't allowed to give me an email address? I received a letter after a few days which was very condescending and dismissive saying they wouldn't be refunding my £20 cancellation fee again quoting their T and C's again. I replied informing them there were errors on my documents which were not made by me asking them what is the point of having a cooling of period if the customer is penalised for cancelling the insurance within the 14 day cooling off period and when the policy isn't even active yet? To date, there has been no reply. I'm contacting the Insurance Ombudsman, especially after reading these reviews from other unhappy customers. I only wish I had seen the reviews for this company before I purchased the home insurance.
I have to say AVOID THIS COMPANY they are unprofessional and deserve the reputation they have been given!

I choose Sainsbury’s travel insurance as it was cheaper than other known names & I preferred insurance form a company I know & use on daily bases then insurance from some random company.

I had to cancel my holiday last minute due to kids showing up chicken pox symptoms 2 days before travel. Claim did take some time to be settled but overall I had good experience & glad I choose Sainsbury Bank Travel Insurance over other providers.

Awfully long waiting times with no response, and after they are interpreting the contract clauses in there favour and paying nothing!
In case of flight cancellations they are paying nothing, just in case of flight delay over 10 hours , but cancelation is the worst case scenario.
Will claim in the court.....

As others, I would have given zero if I could.

Sainsbury themselves don't appear to have the guts to face their customers when they claim - they outsource the whole lot, perhaps hoping that their policy of avoiding paying out only affects the reputation of their claims handlers not their own lovely high street name.

Its October 2022 - I put in my claim in December 2021. Still not settled.
I have called numerous times, sometimes someone even answered, then was promised a call back - this never happened.
Their online claims forms prevent you from giving proper details of what you are claiming for and when they do bother addressing you they've got it all twisted what you're claiming for.

I have had repeated boiler plate emails (but we're talking at 2 month intervals) apologising for the delay due to the pandemic up until October 2022. They work from home still! I live in London - the City has been booming for 6 months with people working in the office - what pandemic?

This company should not be allowed to be in business as they don't achieve their basic function for existing - handling claims. This is unless their raison d'être is to avoid paying out to customers.

I won't rant but I can think of too many bad adjectives to describe them.

Awful insurance company - I had a claim made against my insruance which they didn't tell me about - Long wait times on even making a claim or trying to get through to some one - Just awful customer service - Complaints department is just as bad.

I have sorry had pet insurance for 1 rabbit and wanted to add insurance for rabbit 2. I couldn’t do it online so I had to phone up. Round and round I went in circles I spoke to 2 different staff members twice in between listening to their blurb a dozen times. So I cancelled my existing policy for rabbit 1 and I’ve now got insurance with someone else. If they can’t answer the phone to take money off you how unhelpful might they be if your pet was actually ill.
They have now taken the effort to contact me and offer me a £20 refund…I still don’t know if they have sorted answering the phone but they did contact me with regard to my complaint

Hopeless company. Have been on the phone (again) this time for over 30 minutes. Live chat also hopeless. Will never use this company again. One star is too many !

So I had a job with these guys and everything seemed so perfect at first, however due to personal problems in my family I was unable to stay with them. They are now demanding money from their own employees and not giving clear reasons as to why these payments are required. AVOID LIKE THE PLAGUE.

I was using this company for car insurance after a year it was approaching renewal date . Like most car insurance policies it was automatic renewal but I received no quote from Sainsbury's . I decided to phone them to see what they intended to charge me . I spent 30 minutes waiting to get through to this company . 30 minutes gives you time to think , and I thought " would I really want to be sitting on the end of a phone for 30 Minutes in a emergency ?? No I wouldn't !!!!! I cancelled my auto renewal online . I didn't bother to find out what the renewal price was !!!
Really bad customer service, I really wouldn't want to deal with these people after an accident.

If I could give minus, I would have given -2.
I got Sainsburys through Money supermarket, and I had declared that my holidays 63 days, and home unoccupied. Appalling customer service, directs to ring 033, automated message for scores of minutes, and eventually told that their underwriters do not accept over 60 days unoccupied status!

What an awful company - daylight robbery, price hike following change of car despite being advised this wouldn’t be the case, appalling customer service, complaints team don’t actually speak to customers, terrible experience. Would not recommend to my worst enemy!

Following the death of my mum; I sold my house and tried to cancel house insurance over phone, told to do it on line. Have done this but I had paid full year up front and had 6 months left. No refund. I have tried to contact them but I am getting nowhere. Very poor service and good way to make money from people without providing a service. Will never use sainsbury insurance again.

Worst insurance, refused to deal with a claim then logged it as a no fault claim. On our record now for 5 years.
Refused to call us back, refused to supply copy of no claims history.
Do not use they will be reported to ombudsman.
Also note how they even refuse to acknowledge any report here!!

Received an email saying they will auto-renew this year but when I phoned customer service they said I I have not had a policy with them since 2019. I asked for a standard email confirm that there would be no autorenewal this year but received one confirming that there would be no autorenewal in 2020 - amazing! Tried to explain this does not confirm they will not take the amount stated on the email in 2021. Finally, the phone was put down on me bang on 5.30 in the middle of the discussion - obviously don't pay overtime! When I log on to their website it clearly shows my policy which is due to expire in Dec 2021.

If this is Sainsburys home insurance - DON'T DO IT

Unable to get anyone to answer the telephone - get loads of selling messages repeated and repeated and then ends call with no answer.

No email address to contact them

No chat

App - cannot register an account.

Absolutely useless. Have been on hold for the last 40 mins trying to cancel my home insurance. They initially answered the phone quickly but as soon as I said I wanted to cancel my policy I was put on hold……still waiting. They have you over a barrel as another reviewer mentioned that if you simply cancel your direct debit, they will chase you for renewal payment and harm your credit rating if you challenge it.

They don't talk to you unless you're signing up with them. They are online only! Phone numbers with long recorded messages, then hang up. Absolutely, totally, useless! DO NOT USE!!!