InsureandGo USA Reviews 

654
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course... See more

Rated 1 out of 5 stars

I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were mor... See more

Company replied

Rated 1 out of 5 stars

Medical emergency forced and early return home from Sydney, Australia in Feb. 2016. Contacted insureandgo with no real help. Bought a ticket home to receive immediate medical care that was not... See more

Company replied

Rated 1 out of 5 stars

I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will is... See more

Company replied

Company details

  1. Travel agent
  2. Financial advisor
  3. Insurance agency

Information provided by various external sources

Whether you're going on vacation or a business trip, travel insurance from InsureandGo gives you the protection you need. Our low-cost plans include coverage for trip cancellation, medical emergencies, lost or stolen baggage & more.


Contact info

1.1

Bad

TrustScore 1 out of 5

654 reviews

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1.1

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(654)

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Rated 3 out of 5 stars

new to insureand go

very easy to apply for insurance. Will see how they do after my trip. Hopefully will not need to use any of the insurance coverage.

10 December 2015
Unprompted review
Rated 5 out of 5 stars

Still deciding!

I want to say that I put in very basic information about tickets we purchased for a trip to AU. We have been very unhappy with 'trip insurance' complete ripoffs that pay nothing EVEN when nearly everything- including damaged and lost luggage occurred! The prompt brief description of coverage, immediate price quote, and upfront descriptions are refreshing. Insure and Go will be rated again as soon as we make our purchase decision!!

8 December 2015
Unprompted review
Rated 3 out of 5 stars

Frustrate purchasing at InsureandGo

I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM.
The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy.
Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.

24 November 2015
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Dear Mary,
Thank you for your review. We are sorry to hear about your experience as we do strive to deliver an exceptional customer experience for every customer, every time. The date you purchased your tickets (trip deposit date) is used by all travel protection plan companies to determine your eligibility for the pre-existing condition waiver. As this could be a very important factor, our agents are required to ask this during the enrollment process. We hope you have a safe and pleasant journey.

Rated 3 out of 5 stars

Why no multi-trip?

I have used insure and go form the UK for over a decade for my travel insurance. This summer i moved to NY, so i need new insurance - but you don't provide the same type of cover and its more expensive! Multi-trip is great, i used to just pay every year for world wide everything and new i was in good hands. Please do this in the US as well!

Thanks,

Keir

21 November 2015
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Thank you for your review and for being a loyal InsureandGo customer! Our USA products and prices vary from those of the U.K. based on local market conditions, competitive offerings and consumer preferences. We hope you have a safe and pleasant journey.

Rated 5 out of 5 stars

Excellent Company

My wife and I needed to cancel a trip due to an elderly family member being hospitalized. Thanks to InsureandGo we were able to recoup our non-refundable travel costs. It took us a while to submit the claim and a couple phone calls to the adjuster to confirm what was required. They answered the phone and replied to emails. Actually being able to talk to someone was very much appreciated. Our claim was reimbursed for the amount submitted with no hassle. Thanks!

20 November 2015
Unprompted review
Rated 5 out of 5 stars

A top-notch company

Purchasing travel insurance on-line can sometimes be tricky, but it couldn't have been easier than with Insure and Go . Their website was easy to navigate and their rates quite fair. Recommended!

20 November 2015
Unprompted review
Rated 5 out of 5 stars

Purchase of policy

Sasha was wonderful when purchasing a land, air and cruise policy. She was patient and answered all of my questions. While I hope to not have to use the policy, if I do, I hope to have the same great experience.

17 November 2015
Unprompted review
Rated 5 out of 5 stars

Purchasing insurance

Sasha helped me to decide on an appropriate insurance policy for my trip in a very friendly and efficient manner. she clearly explained the details and gave me ample time to decide.

9 November 2015
Unprompted review
Rated 3 out of 5 stars

Last minute change in coverage. Limited. No Terrorism coverage or option.

Insuremytrip.com is a fantastic place to go and get trip insurance. This policy in particular was not the most expensive, but was lacking in some basic coverages (like trip delay and terrorism cancelation or delay).
Just trying to get a quick policy before the trip.

5 November 2015
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Dear Delia,
Thank you for your review. The Domestic Gold Plan that you purchased does include trip cancellation and interruption coverage due to terrorist acts both Foreign & U.S. Domestic, if insurance purchased within 21 days of Initial Trip Payment and certain conditions are met. Also your plan includes up to $250 of coverage for travel delays. Please contact us at 888-491-9596 should you have any questions about your plan. We wish you a safe and pleasant journey.

Rated 5 out of 5 stars

Easy to understand and purchase

I was very happy how I was able to learn and understand what coverage I was buying. I used the FAQ and found answers to my questions. Easy to understand, easy to purchase. Thank you! however I hope I never have to make a claim- the peace of mind is great!

3 November 2015
Unprompted review
Rated 5 out of 5 stars

BUY INSURANCE TO COVER THE BIG EXPOSURES

I compared 30 plus plans. I am an insurance agent/broker and have stressed the importance of high limits to my clients over the years. Of the plans I reviewed only two offered $500,000 Emergency medical coverage. I was also looking for at least $500,000 Medical evacuation coverage. I don't buy insurance to cover the small stuff such as $500 for missing a connection or $2,000 for lost luggage. Neither will make or break my trip but a huge medical bill, should I be injured or get sick, would certainly ruin my day. The deciding factors to choose InsureandGo was the high limits of coverage provided for Emergency medical and Medical evacuation. Even though I do not have any major medical preexisting conditions I would have been willing to pay extra premium to waive the preexisting conditions exclusion. The transaction process was a breeze. It has taken me five times longer to write this review than it did to complete the transaction to buy the insurance.

31 October 2015
Unprompted review

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