We have had an excellent experience with InsureCarHire.co.uk and would happily recommend them to other car hire businesses. The customer support, in particular, has been outstanding. Whenev... See more
Company replied
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See what reviewers are saying
We only have one car to rent out occasionally, but may grow that in the future. InsureCareHire is flexible and enables us to start small and build in the future with minimum costs when we're not renti... See more
Company replied
There is not any point that I can raise agaist this company who are excellent in their service management as well as very presise at all times. Very prompt to responce to any inquiries I have... See more
Good customer service from Steve Blackwell, always on hand to help with underwriting queries, and the premiums seem to be competitive and fair. However the actual hiring procedures we feel are overkil... See more
Company replied
Company details
Written by the company
Here at InsureCarHire, we believe that your self-drive hire business deserves better. Whether your business is self-drive hire, credit hire or a driving school; we can help you get a specialist pay-as-you-go policy. Our stringent guidelines and "only the best" attitude means that you can rest assured that your self drive hire business is in good hands - classic cars, standard cars, motorhomes and campers are just some of the wide ranging vehicles we can look to cover for your business. You can trust that the InsureCarHire team - a close team of CII accredited staff - will offer a personal touch and a high standard of customer service that is too often overlooked in the industry. Think our values and services match what you are looking for? Fill out an application on the InsureCarHire website today, and take the next steps on your path to becoming a successful business.
Our dedication to customer care...
Our statement to you:
Here at InsureCarHire, we understand that business to business relations don't deserve a cold shoulder - and that in fact, they thrive from a personal touch. We are dedicated to providing the absolute premier customer experience, and can assure any prospective client that they will always meet a friendly voice at the other end of the line.
Contact info
28 Station Close, Potters Bar, EN6 1TL, Hertfordshire, United Kingdom
- 01707 708 405
- admin@insurecarehire.co.uk
- www.insurecarhire.co.uk
4.6
Excellent
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from InsureCarHire
Hi Radeem,
We're glad that you are happy with the level of service you receive. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Excellent service
Easy to use system , very affordable. Great personal service
Highly recommend
24 March 2017
Unprompted review
Reply from InsureCarHire
Hi Isobel,
We're glad you found the system easy to use, and that you were happy with the service. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
an excellent company and staff to deal with A******
HAVING DEALT WITH THIS COMPANY I CAN RECOMMEND THEM 100%
FIRST CLASS
23 March 2017
Unprompted review
Reply from InsureCarHire
Hi Robert,
We're glad you're happy with the service received. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Small time hire operation
Quick, easy and cost effective ideal for our small hire fleet.
22 March 2017
Unprompted review
Reply from InsureCarHire
Hello,
Feedback like this is great to hear. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Great flexibilty
Only started using InsureCarHire recently, but very pleased so far.
Good to be in control when arranging insurance for our self-drive hire customers.
21 March 2017
Unprompted review
Reply from InsureCarHire
Hi Paul,
We're glad you're happy with the service, and we're glad you're happy with the flexibility. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Reply from InsureCarHire
Hi Kieran,
We're glad you are happy with the price as well as the insurance cover. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Reply from InsureCarHire
Hello,
We're glad you found the system both easy to use, and helpful. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Unacceptable experience - zero customer centricity and no value
£1000 is paid for a platform that you are suspended from when not used for a few months meaning you have to request to unsuspend account which is then only done for 24hrs. A hire must be made every 3 months otherwise suspensions apply and then I worry if termination then occurs after having account in suspension.
Company is totally evasive when asking direct questions before becoming a customer and even more formal when you are a customer sticking to quoting legal terms and conditions rather than understanding you as a small business with a need for excellence in customer experience. I could not invest in long term marketing because I could not get a straight answer on how long I'd keep my platform (despite giving them £1000).Check the small-print - they may withdraw your platform at anytime with minimal notice.
Insure Car Hire staff are as helpful as they can but are let down by the processes and policies that are strangling them from the business owners.
This company has a monopoly on micro duration insurance for hire cover however micro insurance is a growth area and its only a matter of time until their business model fails due to such awful customer experience.
I have worked in insurance for over 20 years and have never had such bad experiences. So much so I can not run my business with this company as the insurer.
20 March 2017
Unprompted review
Reply from InsureCarHire
Hello,
The account goes into auto-suspense after 90 days of non-use. This is done for security reasons to avoid unauthorised access. If we re-instate the account and it’s not used the same day, it will automatically suspend again as its still not been used. This is clearly outlined in the client terms of business that must be read and accepted before setting up with us.
Withdrawing the facility is not something that we take lightly and would make attempts to contact you by phone, e-mail, and post before starting this procedure. You would have to go at least 6 months without using the system at all for us to look into the feasibility of this option. Furthermore, a 7 day recorded delivery letter would be sent advising of our intention to close the account, thus giving you a further 7 days to contact us before closure is invoked.
Hopefully this helps clarify things.
Kind Regards,
InsureCarHire
Unable to obtain insurance
They dont make it easy for a new venture to sign up for the pay as you go insurance system.
Not really sure why they then ask if you have any experience in the field when InsureCareHire and a few others dont even give you a chance to breakthrough.
14 March 2017
Unprompted review
Reply from InsureCarHire
Hi Athsham,
Unfortunately with the recent influx of claims within the industry, coupled with the announcement of the “Ogden” rate, insurers have tightened up their Underwriting criteria for this type of business.
Ideally, they would like to see trading history within the industry with a certificate of claims experience to back this up. We appreciate this does not help any potential new ventures get off the ground but that is the way the market for this type of insurance has gone in recent months.
Sorry we was unable to assist you further with your enquiry.
Kind Regards,
InsureCarHire
Needs work to keep on top of
The principle of the system is good. I run a business and have only a small need for hire car insurance so being able to pay as I go is very good. However, if the account is not used continually it needs to be refreshed, if I have monies registered against the account these disappear under the heading of 'costs'. There is also some friction between most suppliers of motor trade policies and this method of insuring hire cars. This has made it difficult to have a free choice of other insurance. So in summary - good in principle but doesn't work too well in practice.
19 January 2017
Unprompted review
Reply from InsureCarHire
Hi Ian,
Thank you for taking the time to leave a review.
The account goes into “auto-suspend” after 90 days of non-use for security reasons to avoid unauthorised access. The £10 surcharge happens if there are no hires processed for a whole calendar month. This is outlined in the client terms of business that you are required to read & confirm you are happy with prior to setting up the account.
We can offer a motor trade policy. Unfortunately only specialist brokers/insurers in this field understand how both products work alongside each other.
Kind Regards,
InsureCarHire
Just what Wyre Van Hire needed.
Excellent customer service & very helpful. Paying for insurance as we go works well for our business.
11 January 2017
Unprompted review
Reply from InsureCarHire
Hi Russell,
We're glad we're able to help. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Reply from InsureCarHire
Hi Karen,
This is great to hear - thanks for your review.
Kind Regards,
InsureCarHire
Reply from InsureCarHire
Hi Tony,
This is great to hear - thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Reply from InsureCarHire
Hi Jamshed,
We're glad you were happy with service / product. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Tripled rates with no warning after taking hefty sign up fee despite promising not to.
We signed up and paid the £900 sign up fee on the basis of a very good daily rate and with an assurance that rates would only increase by a small annual percentage. However after about 15 months the admin charges were increased by x 10! and the insurance doubled. No warning was given save for a notice on their system once logged in (apparently giving the required 7 days notice). First we knew about it was when we next tried to take out insurance.
Other than that they are a lovely bunch, helpful and the system is easy to use. After about 9 months of the extortion the original rates and admin charges were resumed so currently it's a competitive option again but no assurance or explanation has been given.
8 November 2016
Unprompted review
Reply from InsureCarHire
Hi David,
Thanks for taking the time to leave us a review. We do apologise for the increase in rates and understand this came at a bad time for many. Unfortunately, this was out of our control however we are now pleased that you are happy with the current ratings.
Kind Regards,
InsureCarHire
Consistently prompt and responsive service
We've been using ICS for the last four years and have found the on-line booking system to be efficient and easy to use.
On the odd occasion when there has been an issue Steve and his staff have always dealt speedily and efficiently with it.
We have no hesitation in recommending ICS to any prospective user.
8 November 2016
Unprompted review
Reply from InsureCarHire
Hi Chris,
Feedback like this is always fantastic to hear. Thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Fantastic Service
Here at Novo we are a specialist niche provider of sports, prestige and electric vehicles. With our market being quite specialised we required the services of a broker who understood the uniqueness of our business. Insure Car Hire and in particular Steve Blackwell fulfil that need - they provide us not only with a specialist "day insurance" for our vehicles and clients but (and more importantly) a fantastic level of service. Whether we require a fast response to a query, new cover or assistance on rates we find that Steve and his team are always there to assist when we need it. I have no hesitation in recommending Insure Car Hire and in particular Steve and his team!
11 October 2016
Unprompted review
Reply from InsureCarHire
Hi James,
This is fantastic to hear - thanks for taking the time to leave us a review.
Kind Regards,
InsureCarHire
Excellent
I would recommend this company to any of my family or friends
11 October 2016
Unprompted review
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