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Insureon Reviews 2,264

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TrustScore 4.5 out of 5

4.6

Insurance agency
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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and professional demeanor, making the process of obtaining insurance straightforward and efficient. Many people highlight the excellent customer service, noting quick response times and the ease of securing policies at very competitive prices. Reviewers frequently mention saving money on premiums and appreciate the transparent pricing without hidden fees. However, some customers experienced issues with communication, reporting that emails and voicemails occasionally went unanswered, requiring multiple attempts to get a response. A few people also expressed dissatisfaction with agents who were perceived as unresponsive or unhelpful, particularly when trying to adjust policies or understand specific coverages.

What people talk about most

Staff

People report positive experiences with staff. Customers frequently praise the professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting its ease, speed, and efficiency.... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the professionalism, support,... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt communication from... See more

Price

Clients share positive opinions on price, often highlighting great and affordable coverage. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to work with! Was becoming frustrated in the inability to gain great affordable coverage for my small restaurant in the land of overly increasing costs. I filled out a simple Insureon fo... See more

Rated 5 out of 5 stars

The whole policy purchase was extremely convenient and easy thanks to the help of everyone involved. The agent who found me the best deal and coverages was an expert in his field obviously. Made the b... See more

Rated 5 out of 5 stars

I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more

Rated 5 out of 5 stars

This time we didn't do business, however the customer service was excellent as usual. Its not my first time dealing with this brokerage :) Pretty cool company

Company details

  1. Insurance agency
  2. Business insurance company
  3. Commercial Insurance Company
  4. Insurance broker
  5. Insurance company
  6. Liability Insurance Company

Written by the company

Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Excellent support.

The person I spoke with was very patient and helpful. I needed to ask about possible changes and was not certain if they were necessary. I was given the guidance I needed and left feeling confident in the changes that were made.

24 March 2026
Rated 5 out of 5 stars

Fast! Easy! Friendly!

Our agent Kevin was able to get us our COI within the same day I requested it, which enabled our business to put in a bid to hopefully grow our business. It was fast, easy and friendly service.

16 March 2026
Rated 1 out of 5 stars

After signing for the insurance the Agent disappeared

Everything was easy at the beginning, I was able to get my insurance quick but there is a special form for the bond that my state requires and I can't even get a hold of my insurance agent, I have tried to call him and emailed him several times and no answer. I have called other phone numbers and the pass 3 days I been getting transfered and no one has been able to help me they just transfer me to some else.

13 March 2026
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Reply from Insureon

Hello oved,

Thank you for sharing your thoughts with Insureon, we appreciate the opportunity to better assist and understand your experience. On review of your account, we were unable to locate any missed communication, but your account manager has since reached out for a follow-up to understand the contact gap that occurred with your policy providers and to complete your request. We have also logged this transfer issue with our product and service team, to improve your experience moving forward.

Yours Sincerely,
The Insureon Team

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