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Insureon Reviews 2,262

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TrustScore 4.5 out of 5

4.6

Insurance agency
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Review summary

Created with AI, based on recent reviews

Evaluating 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, professional staff. Many appreciate the quick response times and the competitive pricing, noting that they found affordable coverage and saved money on premiums. The overall process is often described as convenient, easy, and stress-free, with clear communication and efficient handling of their insurance needs. However, some customers also noted issues with communication, mentioning that replies were sometimes slow or that emails and voicemails went unanswered, requiring multiple attempts to get a response. A few people expressed dissatisfaction with agents who they felt were unhelpful or disregarded their requests, leading to frustration with the service.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick, professional, and... See more

Customer service

Consumers generally find customer service to be positive, appreciating the professionalism, support, and... See more

Response time

Clients share positive opinions on response time, with many praising the promptness and efficiency of staff.... See more

Price

Customers consistently note positive experiences with price, often highlighting affordable coverage, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to work with! Was becoming frustrated in the inability to gain great affordable coverage for my small restaurant in the land of overly increasing costs. I filled out a simple Insureon fo... See more

Rated 5 out of 5 stars

The whole policy purchase was extremely convenient and easy thanks to the help of everyone involved. The agent who found me the best deal and coverages was an expert in his field obviously. Made the b... See more

Rated 5 out of 5 stars

I worked with Jennifer Brody, and she was extremely helpful (&efficient!) in getting me the necessary information to make an informed choice on an insurance policy to cover and protect my business. Sh... See more

Rated 5 out of 5 stars

From start to finish, communication was great. There were no confusing terms or drawn out nonsense. Coverages are amazing and the price point is terrific. There were no hidden costs or fees.

Company details

  1. Insurance agency
  2. Business insurance company
  3. Commercial Insurance Company
  4. Insurance broker
  5. Insurance company
  6. Liability Insurance Company

Written by the company

Insureon is an independent marketplace for online delivery of small business insurance. Headquartered in Chicago, Insureon is the largest digital agency for small and medium-sized businesses, offering policies from the nation’s top carriers, including Acuity, Chubb, The Hartford, Hiscox, Liberty Mutual, and Travelers. Insureon’s digital platform allows small-business owners to compare insurance quotes and buy coverage online. The company is licensed in 50 states and specializes in numerous industries, from IT professionals to restaurants, with more than 1 million policies written. Insureon is a division of Specialty Program Group and Hub International Ltd., ranked 5th among the world's largest insurance brokers with more than 15,000 employees in over 530 offices across North America, offering risk management, insurance, employee benefits, retirement, and wealth management products and services.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

no one is helping takes days back for…

no one is helping takes days back for an email

27 February 2026
Insureon logo

Reply from Insureon

Hello Allison,

Thank you for sharing your experience with Insureon. We appreciate your consideration to our previous response and follow-up from your account manager; please feel free to reach out to their direct line or at our main number, (800) 688-1984, to locate their information in the directory, if there is anything more you would like to discuss.

Yours Sincerely,
The Insureon Team

Rated 5 out of 5 stars

I really appreciated the quick and…

I really appreciated the quick and friendly demeanor of the agency's represenatives. It made everything move smoothly. The representaives were very easily accessible and provided information without much delay. Timeliness is very important.

12 March 2026

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