Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I have been insured taxi for 3 years now and never had any problems, price is good and Lauren burdell is always very polite and professional thank you j McKay

18 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service received especially from Lauren. Thank you for renewing with us again. I will pass your comments onto the team.

Rated 5 out of 5 stars

I writing to express my sincere…

I writing to express my sincere appreciation for the exceptional service I received during today with Ella one of your team members.
Professional, clarity, and genuine care- qualities that made a potentially stressful situation remarkably smooth.
Many thanks for your help and support

17 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for the lovely review. Really happy to hear you had such a positive experience with Insure-taxi and especially Ella in our customer services team. I will share your feedback with the team and if there is anything more we can do for you please don't hesitate to contact us. 😊

Rated 5 out of 5 stars

Renewed my taxi insurance today,Toni…

Renewed my taxi insurance today,Toni was star,really polite and informative,and got me great deal.Thanks

12 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for taking the time to share your feedback. Nice to see you are happy with the service received and thank you for renewing with us again we do appreciate it. 😊

Rated 2 out of 5 stars

I can honestly say I wouldn't recommend…

I can honestly say I wouldn't recommend Insure Taxi or now Brown and Brown to anybody I like.

They don't value long-term customers
They are by far not the cheapest and will take advantage of you at any moment they can.

9 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for taking the time to share your feedback, We are sorry to hear that your experience with us hasn't met your expectations.
We do value our long term customers and will always do our best to offer the best price we can along side excellent customer service,
If you would like to contact our customer services team we would be able to look into your concerns.

Rated 5 out of 5 stars

Great service and policy

I have been with insuretaxi for quite a few years now and Amanda Bailey once again sorted the next years quote with expert efficiency,very helpfull,full of knowledge and explained everything in great detail and once again I am very happy with the product

8 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again and for sharing your great feedback 😊

Rated 1 out of 5 stars

60 days for refund in cooling off period.

Received a quote so I took out insurance however I was incorrectly quoted by around £600, I was also within the cooling off period so I requested to cancel and request a refund. I was then told I would have to pay the £200 plus discount I negotiated, after speaking to a manager this was reversed. I am now being told after 32 days of waiting the refund will take between 45 to 60 days!
I'll let you make you mind up on how confident you would be in this company in the event of a claim.

4 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Sorry about the issues you have faced and apologise as our service wasn't up to our usual standard,Unfortunately there isn't a cooling off period so you have only been charged for the time you had on cover with the insurer. With regards to the refund we do have to follow our company procedure and can see this is due to be issued very shortly.

Rated 5 out of 5 stars

Excellent Service

I have been with Insure Taxi for two years, and throughout this time I have consistently found their pricing to be the most competitive when compared to other providers. The support I receive is reliable and helpful, and I recently spoke with Amanda Bailey, who was exceptionally kind and provided me with the best price available. I am very satisfied with the assistance I received.

Based on my experience, I would recommend Insure Taxi to fellow taxi drivers seeking affordable and dependable taxi insurance options.
Many thanks
Kabir Aslami

2 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again and for recommending us it is appreciated 😊

Rated 5 out of 5 stars

Toni was really good offered a discount…

Toni was really good offered a discount though I was expecting a bit more..

Delivered an overall great sales experience , customer service and a great tone of voice too..

Thanks
Anayat

1 September 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again, the team will always do their best to get you the most competitive price for the cover you need 😊

Rated 5 out of 5 stars

Good insurance company cheaper than…

Good insurance company cheaper than other companies for taxi insurance I have been with insure company for past 3 Years and had quotations from other companies for taxi but insure insurance company is the best and cheapest thanks
Sonia Mahmood

27 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you are happy. Thanks for renewing with us for another year, we do appreciate your loyalty 😊

Rated 5 out of 5 stars

Helpful staff and competitive quote

Had a great experience of working with Steve and Paul who got the policy over the finish line. Friendly, professional, and super helpful and clear. Answered all of our questions and got us a cheaper policy than originally quoted! Great service all round.

28 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you are happy with the service from the insure-Taxi team. Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

It was a wonderful experience if I have…

It was a wonderful experience if I have to describe in a word‘’Perfectionist‘’special customer service solve the problem there and then without hanging on the fence.Thanks

26 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

nice to hear we were able to help you quickly - thanks for sharing your feedback 😊

Rated 5 out of 5 stars

It's been 5 years with them

It's been 5 years with them. Excellent service again. Thanks Amnda you're brilliant.

13 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for renewing your policy with us again, we do appreciate your loyalty. 😊

Rated 5 out of 5 stars

Beat my taxi renewal quotes

Ryan has been very helpful and informative and they've managed to beat my renewal quote on both my car and minibus taxi policy's.

He made me aware of other extras I may want and their prices but wasn't pushy in trying to sell me anything more.

Very easy to deal with thanks

12 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service, thanks for sharing your great feedback. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Was a very easy and professional…

Was a very easy and professional service, really good advice and talked me through the options and the prices a few time told me what I had in my insurance in depth, the lady who I spoke to was very helpful and friendly and found me the best option. Also kept in contact with me to get the documents sorted and stuff

7 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad to hear you are happy with the service. Thanks for sharing your great feedback 😊

Rated 5 out of 5 stars

Lauren was Fantastic 👍

Lauren was fantastic,so polite and very respectful and professional,very helpful, fantastic price as was last year was, would highly recommend,Thanks again Lauren,W Moorcroft

6 August 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for renewing your policy and sharing your kind review. Nice to hear you are happy with the service provided. 😊

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