International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

This is a nightmare

I approached ICA in January trying to book courses for my team, still waiting for their response. Worst customer service ever , if you have other options , don't waste your time .

5 March 2024
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Hi Daria,
We’re sorry that you feel you have not received the excellent customer service we strive to achieve. We can see that you are in touch with our enterprise sales team who are handling your outstanding queries and we hope that you and your teams enjoy the courses.

Rated 1 out of 5 stars

Customer's support is no go

I can't judge regarding the level of education. But my initial contact was so stressful and a nightmare. Almost 3 days I was busy trying to find a contact person to settle a payment via my employer. I wrote on Friday, waited for 2 working days. No answer on a simple question. Chat at the web site doesn't work

20 February 2024
Unprompted review
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Reply from International Compliance Association

Please accept our apologies for not receiving a prompt response from us. We are in the process of moving to a new customer service management system so some customers have experienced longer than usual response times. We can see that your query has now been resolved and we hope you enjoy the course.

Rated 4 out of 5 stars

Good qualification to have

I started with the ICA certificate in anti money laundering few years ago, then completed the Advanced Certificate and most recently Diploma.
I found the Advanced and the Diploma courses really challenging and satisfying at the same time. All the course tutors are really good and have good commercial experience. Makes the courses interesting.
I would recommend ICA courses in anti money laundering, as they should provide a good foundation in Compliance environment.

5 February 2024
Unprompted review
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Reply from International Compliance Association

Thank you for your review Satvinder!

Rated 5 out of 5 stars

Excellent Experience!!

This has been a wonderful experience, and I am so happy that I decided to dive in and embrace it as i did. I found the ICA staff very helpful and superb. The learning material was rich, informative, intriguing and challenging all at once!

I definitely plan to continue developing my skills along this compliance journey. Thank you again!!!

31 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review, we're glad to hear you had a great experience!

Rated 4 out of 5 stars

Overall good, but needs to fix the web and clarify assignments

I took part in the ICA International Diploma in GRC from 2022 to 2023.

Contents:
-The course was well thought out and comprehensively covered all areas of GRC.
-The study materials were clear, well written and highly informative with ample examples and additional study materials.
-The online sessions were useful and informative, since they relied on having pre-read the materials and went into practical detail.
-The exams were interesting and practically oriented.

Improvement points:
-The course is overfocused on the UK
-Not all of the live sessions were clear or useful and sometimes felt like re-hashing the coursebook
-Not all exam questions and grading criteria were clear and sometimes the points awarded felt a bit arbitrary
-The online support can be slow
-The website is badly designed and even 1y later I struggle to find the items I'm looking for

Overall:
Good and useful course, I would recommend it and will consider the advanced diploma in the future

11 December 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review and feedback Vladimir, your recommendations will be passed on to the relevant teams.

Rated 1 out of 5 stars

No responses to account queries

No one ever responds to your account queries. Twice so far, not even an email.

15 November 2023
Unprompted review
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Reply from International Compliance Association

We’re sorry that you have contacted us with no reply; we aim to respond to all queries within 48 hours. Please can you email us at learningsupport@int-comp.org and we will deal with your query ASAP.

Rated 5 out of 5 stars

Great level of detailing of concepts

Kudos to the team- Great amount of time spent by the tutor to make sure that we understand the concept. I truly appreciate especially Mr.Ben Jones, one of the faculties' efforts and his unwavering commitment and enthusiasm in explaining things to the granular level. The case study is well thought out and real-life scenarios are often referred to.

I am 100%satisfied with the course

7 December 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review Suhani, we're glad to hear that you are 100% satisfied with the course and support from tutors.

Rated 1 out of 5 stars

Don’t bother

Don’t bother! Honestly the material is ok I did certificat in compliance, however for the cost is not worth it, they charge you a membership for a year of £100 and something on top of the course and I ended up paying over £1000, you only have access to you courses for 3 months and if you fail to pass the test 2 times, you need to pay extra £60 to have another go, which I’m sure somehow is made to do that. I understand not giving away answers, but how I’m I supposed to know what subjects to focus on if I fail one attempt.

If you have other options consider them. This is just my opinion and the experience was not worth it for the amount of money and time invested. I never leave reviews, but I hope this will help other people weigh their options.

20 November 2023
Unprompted review
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Reply from International Compliance Association

Hi Cosmina, we are sorry that you did not have the excellent learning experience we strive for. In order to study for an ICA qualification you do need to become a member which is often standard practice for professional bodies. Being a member of ICA grants you access to hundreds of pieces of additional learning and insightful resources in the learning hub; weekly, live webinars to keep you updated on the latest industry developments; inCOMPLIANCE, ICA’s well-regarded bi-monthly members’ magazine and preferential rates for ICA events. For the particular course you studied, we allow an additional attempt at taking the exam free of charge should you not pass the first time. If you need to resit the exam for a third time we do charge a nominal admin fee. We would love to take the opportunity to discuss your concerns in more detail so please do get in touch at learningsupport@int-comp.org. Kind regards, John V.

Rated 5 out of 5 stars

Reading materials

Reading materials, progression of the modules structure and the online classes and revision

23 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review!

Rated 4 out of 5 stars

Great

I obtained the AML Certificate. The learning experience was made easier due to the learning hub and the material provided by ICA.

13 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review!

Rated 3 out of 5 stars

Kyc and CDD

The course was in depth with Kyc and CDD concepts and it has been truly a game changer to enhance my knowledge around these concepts

15 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your positive feedback!

Rated 5 out of 5 stars

challenging exam Helpful team

The learning support team is exceptionally helpful; whenever you have a query or issue, they are dedicated to finding the best possible solution. The learning platform is user-friendly. However, it's important to go beyond your handbook materials by reading blogs, newspapers, and research studies. The ICA Learning Hub is an invaluable platform for enhancing your knowledge of current emerging issues and events. The exam may not be as straightforward as you might expect. To excel, you need to be well-equipped with up-to-date knowledge and relevant industry examples to support your arguments. My experience with ICA has been beyond amazing, I'm over the moon.
Happy learning.

16 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you so much for your review Abdul, we will pass on your positive feedback to the relevant teams!

Rated 5 out of 5 stars

At ICA International Compliance…

At ICA International Compliance Association, the teachers are not only knowledgeable but also incredibly helpful. The entire course was highly educational, providing me with valuable insights into AML (Anti-Money Laundering) practices. I'm delighted to have completed two courses here and would highly recommend the school to anyone seeking a comprehensive and enriching learning experience.

12 October 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review, Leila, we're glad to hear that you would recommend us to others!

Rated 5 out of 5 stars

Updated course curriculum and fantastic learning journey

Had a great experience on the Spec Cert in CFT. Curriculum is updated and highly relevant to contemporary issues.

As a holder in an MSc in Terrorism Studies this was the right certificate to translate my academic achievements into the practitioner environment

11 September 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your review Kahlil, we are pleased to hear that you have had a great experience with us! We wish you the best of luck in your career.

Rated 5 out of 5 stars

helps me in my daily job

it helps me in my daily job as lots of AML examples/cases were discussed, also new ways of identifying the ML risks.

24 August 2023
Unprompted review
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Reply from International Compliance Association

Many thanks for your review Faisal!

Rated 5 out of 5 stars

Excellent school

The ICA is well organized at all levels: support, finance, and teaching.

I last did the Postgraduate Diploma in Financial Crime and the course content was top notch. Applying its content is the way to make society better as it has a strong focus on Ethics and that businesses must act for the greater good - couldn't be more timely with many institutions looking at financial crime as a financial burden or even as a way to make money.

I recommend studying with the ICA!

19 September 2023
Unprompted review
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Reply from International Compliance Association

Thank you for your excellent review, we are pleased to hear you enjoyed the course content!

Rated 5 out of 5 stars

ICA PigDipp - A necessity for compliance professionals

The ICA Professional Postgraduate Diploma is an indispensable qualification for any compliance professional looking to advance their career and aspire to senior leadership roles within the field.

In today's rapidly evolving regulatory landscape, compliance professionals must possess not only a solid foundation of knowledge but also a deep understanding of the nuances and complexities of compliance. The ICA Professional Postgraduate Diploma delivers on both fronts, equipping learners with a comprehensive understanding of global compliance principles and practices.

One of the key strengths of this qualification is its relevance and applicability. The curriculum is meticulously designed to address real-world compliance challenges, ensuring that graduates are well-prepared to navigate the intricacies of regulatory compliance in their professional roles. The course content is kept up-to-date, reflecting the latest industry trends and regulatory developments, which is crucial in a field where change is constant.

Moreover, the diploma program places a strong emphasis on practical application. Participants not only acquire theoretical knowledge but also have the opportunity to put that knowledge into practice through case studies, simulations, and interactive exercises. This hands-on approach is invaluable for developing the problem-solving skills and critical thinking abilities necessary for success in senior compliance positions.

Another standout feature of the ICA Professional Postgraduate Diploma is its international recognition. The qualification is globally respected and sought after by employers in the compliance industry. Holding this diploma on your résumé is a clear signal to potential employers that you possess the skills, knowledge, and dedication required to excel in compliance roles.

In conclusion, the ICA Professional Postgraduate Diploma is an essential qualification for any compliance professional seeking to upskill and advance in their career. Its comprehensive curriculum, practical focus, and international recognition make it a necessity for those aiming for senior leadership positions within the compliance field. Whether you are looking to enhance your current role or open doors to new opportunities, this diploma will undoubtedly be a valuable asset on your professional journey.

15 September 2023
Unprompted review
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Reply from International Compliance Association

Thank you very much for your detailed review of our Professional Postgraduate Diploma course. We are thrilled to hear that you had an excellent learning experience with us!

Rated 2 out of 5 stars

Poor - avoid

Update - the ICA sensor their reviews by requesting trust pilot remove negative reviews unless the person sharing their negative opinion gives over a email address and is willing to have contact. This review will be removed in the next three days.

The ICA diploma material is poor and not engaging. For just shy of £4000 inc vat your given a 450 document which has clearly not aged well and across the three modules a few uninteractive zoom calls with tutors who don’t understand the course structure so your left even more confused than when your started and rather than getting the answers they tell you to email in. Id even hazard a guess two of the tutors I’ve come across actually have a higher opinion of themselves and gained experience than their cvs/LinkedIn profiles would actually elude to so where making up half of their lives experience which is dangerous if people actually belive it.

I also found one of the tutors to be politically charged which isn’t really appropriate or professional.

The assignments are just a word salad meaning you have to spend more time dissecting them to understand what they want, than demonstrating your learning. The pre assignment zooms focus too much on repeating items from the course handbook rather than focusing on actually supporting you to prepare.

Assignment feedback is poor and clearly assignments are not marked by those with an understanding of the test subject.

As for support, it’s not existent.

Those who have awarded five starts are clearly not UK based and have lower expectations than the standards we expect here from such an institute.

I’m at a loss as to why the Manchetser business school wants to be associated in anyway with this company.

14 September 2023
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Hi Dan, we are disappointed to hear about your experience and would very much like to take this opportunity to discuss this with you as this is not the usual experience of our learners. I can assure you that we do not remove genuine negative reviews from Trustpilot, nor do we have the capability do so. When we try to contact an individual through the platform to help resolve an issue, Trustpilot sends a standard, automated email asking for your contact details so we can investigate further. The email states that if you don't reply your review 'may' be taken offline as Trustpilot needs to determine if the review is genuine. This process is managed by Trustpilot and not ICA. Please get in touch with us via Trustpilot or at learningsupport@int-comp.org so we can explore the issues you mention above.

Rated 5 out of 5 stars

The course was great

The course materials are well designed and the course gave me a great overview of regulatory compliance . I would like to thank you everyone for their kind support . I would like to suggest ICA to put additional sessions before the assessments to discuss some issues in order to understand well.
Thank you

31 May 2023
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

It's great to hear you had such a positive experience and thank you for your feedback! We hope to welcome you back on one of our courses or events in the very near future.

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