I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
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Review summary
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Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was accommodating
He was accommodating, polite and knowledgeable. Thank you for your help. Cinda
11 February 2026
Unprompted review
Reply from Intelius
Hi Cinda,
Thank you for the wonderful feedback! We're glad to hear our representative was accommodating, polite, and knowledgeable. We will be sure to pass your kind words along to the team!
If you ever need assistance in the future, please don't hesitate to reach out to our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Representative was polite and helpful.
9 February 2026
Unprompted review
Reply from Intelius
Hi Shelly,
Thank you for taking the time to share your feedback! We're so glad to hear that our representative provided you with polite and helpful service. It's wonderful to know we could assist you effectively.
If you ever need anything else, feel free to contact our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Great customer service
Great customer service. The wait time for an agent was not too long. Very courteous fellow answered my concerns. Thank you.
9 February 2026
Unprompted review
Reply from Intelius
Hi Jill,
Thank you for taking the time to share your experience! We're thrilled to hear that our team was able to assist you promptly and courteously. Your kind words mean a lot to us and to the team member who helped you.
If you ever need anything else, feel free to contact our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Vivian,
Thank you for reaching out and sharing your experience. We're sorry to hear you've had trouble accessing your report and appreciate your patience as we work to resolve it.
To address this issue, please make sure you are logged into your account using the same email address and password you registered with. You can log in directly using this link: https://www.intelius.com/login. Once logged in, you'll be able to access your report.
If you've forgotten your password, click the "Forgot My Password" link on the login page, or contact us so we can assist you with resetting it.
Should you need additional support or have further questions, feel free to contact our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) We're here to help and are committed to providing you with the best possible experience.
Sincerely,
Intelius Customer Support Team
Show what it’s for
If you would state what the service is for when you make your charges each month, perhaps I may be willing to keep some of these subscriptions, but just showing a name that I have no attachment to does not work for me. I’m sure that’s the case with many other people too, but thanks for canceling.
6 February 2026
Unprompted review
Reply from Intelius
Hi there,
Thank you for sharing your feedback, and we appreciate you taking the time to reach out.
Intelius is an online people search engine that compiles information from millions of public records, including data provided by state and local governments. Because each state has different policies governing access to public records, it can be difficult to find this information on your own. We streamline the process by gathering available public record information—such as names, phone numbers, address histories, possible relatives, and more—into a single, easy-to-read report.
We appreciate your feedback as it helps us improve the customer experience.
If you have any questions or need assistance in the future, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Tyler,
Thank you for taking the time to leave a review. We'd love to better understand your experience with Intelius and how we can help.
We have requested additional information through Trustpilot to better assist you. If you have any questions or concerns, please don't hesitate to reach out. Our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
We're here to assist you!
Sincerely,
Intelius Customer Support Team
Make sure your online cancellation has not been overlooked.
Though I had opted out and cancelled my subscription online, I continued to receive $29.66 charge on my credit card. I had one good experience with the woman who assisted in resolving my issue of ensuring the charges were dropped.
That being said, you've lost a customer.
4 February 2026
Unprompted review
Reply from Intelius
Hi Peg,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you experienced.
We have no record of a previous cancellation request, which is why the charges continued. However, we're glad that during your recent call, our team was able to successfully cancel your account and issue a refund of $29.63. No further charges will be processed on your account.
We understand this experience was frustrating, and we appreciate the opportunity to resolve the issue. If you have any additional questions or concerns, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Great customer service which is…
Great customer service which is complimented with information at your fingertips.
5 February 2026
Unprompted review
Reply from Intelius
Hi Anthony,
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service team and that you're finding the information you need quickly and easily. Feedback like yours truly makes our day!
If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
We appreciate your business and look forward to continuing to serve you!
Sincerely,
Intelius Customer Support Team
Professional Customer Service
Diego was very professional during our interaction on a problem I had, he actually offered me 2 different options to choose from and I actually chose option 2. He immediately corrected my issue with my great appreciation
4 February 2026
Unprompted review
Reply from Intelius
Dear John,
Thank you for your review. We’re glad to hear that Diego provided professional service, clearly explained your options, and promptly resolved the issue you were experiencing. It’s great to know you felt supported and appreciated throughout the process.
If you need any additional assistance, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
I talked to your representative named…Henry
I talked to your representative named Henry. I explained my situation. He understood it. He was courteous and responsive. He resolved my situation.
4 February 2026
Unprompted review
Reply from Intelius
Dear Howard,
Thank you for your review. We’re glad to hear that Henry took the time to understand your situation and provided courteous, responsive assistance. We’re happy he was able to resolve your concern, and we truly appreciate you sharing your positive experience with us.
If you ever need further assistance, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
They dont have açess to any data
They dont have açess to any data
Update. They refunded my money but nothing for my very valuable time
28 January 2026
Unprompted review
Reply from Intelius
Dear Brian,
Thank you for taking the time to share your review and for bringing this to our attention.
We’re sorry to hear about the difficulty you experienced in finding the information you were looking for. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of available data sources. Our reports are intended to be a starting point for personal research, and we regret that this did not meet your expectations.
We do want to confirm that during your cancellation call, a full refund was issued, and your account was canceled as requested.
If you have any additional questions or need further assistance, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).
Sincerely,
The Intelius Customer Support Team
The C.S.Rep was very helpful
The C.S.Rep was very helpful and very pleasant. I would recommend Intelius to anyone.
30 January 2026
Unprompted review
Reply from Intelius
Dear Kevin,
Thank you for your review and for sharing your positive experience with us.
We’re glad to hear that our Customer Support representative was helpful and pleasant, and we truly appreciate your recommendation. Feedback like yours lets us know our team is delivering the level of service we strive to provide.
If you ever need assistance in the future, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
The Intelius Customer Support Team
The representative I spoke to was…
The representative I spoke to was professional and efficient he was able to help me.
28 January 2026
Unprompted review
Reply from Intelius
Hi Robert,
Thank you for taking the time to share your feedback. We’re glad to hear that the representative you spoke with was professional and efficient and able to assist you successfully.
We appreciate you choosing Intelius and value your kind words. If you ever need assistance in the future, our Member Care team is always here to help.
You can reach us at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Don’t even try to use this people if…
Don’t even try to use this people if you don’t want your credit card to be charge even after you cancelled the subscription very challenging to get in contact with them with bad automated system scam scam scam
29 January 2026
Unprompted review
Reply from Intelius
Hi Julio,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be if there is confusion around billing or difficulty reaching support.
For clarity, Intelius members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support team, or using our online chat system. These options are available to ensure members can manage their subscriptions in the way that works best for them.
To better assist you and review your account, we’ve requested additional information through Trustpilot. Once we receive those details, we’ll be able to look into what occurred and address your concerns directly.
If you’d prefer to speak with us right away, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
We appreciate you bringing this to our attention and the opportunity to help resolve this.
Sincerely,
Intelius Customer Support Team
A call to cancel my subscription…
A call to cancel my subscription because I have the information that I need, the representative that I spoke with was very professional and understanding. She even offered me a separate service to continue with intellius, but I declined. Thank you for the great customer service.
29 January 2026
Unprompted review
Reply from Intelius
Hi Danita,
Thank you for taking the time to share your experience and for your kind words. We’re glad to hear that our representative was professional and understanding and that your cancellation was handled smoothly.
We appreciate the opportunity to assist you and are happy to know you felt well supported during your call. If you ever have questions in the future or decide to explore our services again, our Member Care team is always here to help.
You can reach us at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I have long been a subscriber to Intelius, I have always had good relationship My decision to opt out was hasty and I would like to retain the "People Search" component
I have long been a subscriber to Intelius and have found that it always does its utmost to provide good service.
Thinking over my apparent need to unsubscribe, I find that I would like to retain the "People Search" component which I use most often. I would hope that you can reenroll me in this facet of Intekius.
2 December 2025
Unprompted review
Reply from Intelius
Dear Michael,
Thank you for your review and for sharing your long-standing experience with Intelius. We appreciate your kind words and are glad to hear that the People Search feature has been especially valuable to you.
If you’ve reconsidered your decision to opt out and would like to explore re-enrolling or reviewing available membership options that include People Search, our Member Care team would be happy to assist and walk you through the next steps.
You can reach our team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).
We appreciate your feedback and look forward to assisting you further.
Sincerely,
Intelius Customer Support Team
Professional and friendly
Customer service was friendly, professional, and had results
27 January 2026
Unprompted review
Reply from Intelius
Dear Debra,
Thank you for taking the time to share your review. We’re glad to hear that our Customer Service team was friendly, professional, and able to deliver the results you were looking for. Providing a positive and helpful experience is very important to us, and we truly appreciate your kind words.
If you ever need assistance in the future, our Member Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).
Sincerely,
Intelius Customer Support Team
I’ve called with questions 2 times and…
I’ve called with questions 2 times and told someone would contact me with answers both times… never happened! Why are simple things like when clicking on “extended data” (which should be automatically loaded and included) and even when highlighting you want it INCLUDED ON PDF’s (which I pay extra for) IT NEVER SHOWS UP ON THE PDF!!!! That’s important details that are NEEDED ON THE PDF!!! Also you shouldn’t make someone give their EMAIL (taking PRIVACY AWAY) when SUBMITTING A “REVIEW” not it’s going to 1 star but I would give ZERO IF POSSIBLE!
19 January 2026
Unprompted review
Reply from Intelius
Hi Jackie,
Thank you for bringing this to our attention. We sincerely appreciate your feedback and are sorry to hear about the frustration caused by the technical issues you described and the lack of follow-up you experienced.
Regarding your concern about leaving a review, we’d like to clarify that any requirements related to submitting a review—including providing an email address—are strictly determined by Trustpilot, not Intelius. We do not control Trustpilot’s review submission process or their data requirements.
As for the issues with extended data and PDF reports, here are some steps that may help resolve the problem:
Refresh or restart your browser
Ensure your browser is fully up to date
Confirm that cookies are enabled in your browser settings
Clear your browser’s cache and cookies through your browsing history
If you’re using multiple devices, temporarily disable any VPNs or firewalls that could interfere with site functionality
If these steps don’t resolve the issue, we’d like the opportunity to review this further with you and ensure the details you’ve paid for are properly included.
Please contact our Customer Support team at (877) 564-3253 or by email at support@mailer.intelius.com
, and we’ll be happy to assist you directly.
Sincerely,
Intelius Customer Support Team
Agent assisted with several issues such…
Agent assisted with several issues such as password & membership. I accidentally made 2 accounts. Was a mess. She did fantastic.
23 January 2026
Unprompted review
Reply from Intelius
Hi Laura,
Thank you for your review! We’re glad to hear that our agent was able to assist with the password and membership issues and help sort out the duplicate accounts. We know situations like that can be frustrating, and it’s great to hear she was able to make the process easier for you.
If you ever need assistance in the future, our Customer Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Patience
Patience. I'm 70 years old and had difficulty conveying my goal and understanding the rep I spoke to. He did an amazing job to take time and make sure I understood.
22 January 2026
Unprompted review
Reply from Intelius
Hi Len,
Thank you for sharing your review. We truly appreciate you taking the time to let us know about your experience.
We’re very glad to hear that the representative was patient, took the time to listen, and made sure everything was explained clearly. Providing respectful and supportive assistance is very important to us, and your feedback means a great deal.
If you ever need help in the future, our Customer Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
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