I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
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Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Intelius
Hi Donna,
Thank you for your review! We’re glad to hear that our customer service team was helpful and appreciate you taking the time to share your experience.
If you ever need assistance in the future, our Customer Care team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Intelius is worthless, Stay away!
This company's software is not worth a penny. It's a 100% garbage, and stay away from it. For they do not provide the information, they say. They will. Not worth the money, stay away from them!
Double-check your cancellation because they just tried to charge me again. I had to call and insist that I'd been canceled, and they sent me an email confirmation.
16 January 2026
Unprompted review
Reply from Intelius
Hi SeaRay,
Thank you for sharing your review. We’re sorry to hear about your experience and appreciate the opportunity to respond.
Intelius compiles information from publicly available records and commercially available data sources. Due to the nature of public record information, source data may sometimes be reported or entered inaccurately, processed incorrectly, or be incomplete. Intelius is not the original source of this data, nor are our reports intended to be a comprehensive or definitive record. Factors such as shared names or similar identifiers can also lead to mismatches. For these reasons, we encourage members to use our reports as a starting point for further research and to independently verify information before relying on it.
We apologize for any difficulty you had in finding the information you expected. While we work hard to provide useful and relevant reports, limitations in public records can impact what information is available at any given time.
We’ve also sent a follow-up email to better understand your concerns and offer further assistance. If you’d like to speak with someone directly, our Customer Care team can be reached at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
Fast friendly service
14 January 2026
Unprompted review
Reply from Intelius
Dear Jamey,
Thank you for taking the time to share your review. We’re glad to hear you had a fast and friendly experience with Intelius, and we truly appreciate your kind words.
If you ever need assistance in the future, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I just didn't use it
I just didn't use it, that's it. That's why I canceled
12 January 2026
Unprompted review
Reply from Intelius
Hi Joshua,
Thank you for sharing your feedback. We understand that sometimes a service simply isn’t needed, and we appreciate you letting us know why you chose to cancel.
If you have any questions, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Information for people I was looking…
Information for people I was looking for was WAY incomplete! And long phone call I made to cancel Didn't do shit, complete wast of my time! You still kept billing me.
9 October 2025
Unprompted review
Reply from Intelius
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by incomplete information and the issues you described with cancelation and billing — we understand how upsetting that can be.
Due to the nature of public record information, the public records and commercially available data sources used in our Background Information Services may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of the data, nor are they a comprehensive compilation of all available data. For this reason, we always recommend independently verifying any information before relying on it.
We also want to look more closely into your cancelation and billing concerns. To better assist you, we’ve requested additional information through Trustpilot so we can locate your account and review what happened in detail.
If you prefer to speak with someone directly, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Intelius is terrible
Intelius is terrible. The information they provide is questionable at best and frequently outdated or inaccurate. And they will spam you mercilessly with pop-up ads trying to entice you into signing up. I literally receive about a dozen every 24-hour period on my lap top. Avoid Intelius like you would avoid the plague.
8 January 2026
Unprompted review
Reply from Intelius
Hi Bill,
Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating it can be when information does not meet expectations.
We strive to keep our reports as current and comprehensive as possible; however, due to the nature of public records and other commercially available data sources, information may occasionally be outdated, incomplete, or inaccurate. These sources can contain errors from how data is reported or entered, and our reports are intended to be used as a starting point for personal research rather than a definitive source. We always recommend independently verifying any information before relying on it.
Regarding the pop-up notifications, you can manually unsubscribe or check your notification status at:
https://www.intelius.com/unsubscribe
To better assist you with your specific concerns, we’ve also requested additional information through Trustpilot and would appreciate your response there so we can look into this further.
If you’d prefer to speak directly with our team, Intelius Member Care is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
The customer rep listened
The customer rep listened to my question, did some research, provided an answer, and followed up with an email. Excellent service! Thanks!
8 January 2026
Unprompted review
Reply from Intelius
Hi Roger,
Thank you for taking the time to share your feedback. We’re glad to hear that our Customer Support representative listened carefully, took the time to research your question, and followed up with helpful information.
Providing attentive, thorough support is important to us, and we truly appreciate you recognizing that experience. If you need assistance again in the future, our team is always happy to help.
You can reach Intelius Customer Support at (877) 564-3253, available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time; holiday hours may vary).
Sincerely,
Intelius Customer Support Team
Very polite Customer Service Rep
Very polite Customer Service Rep! He helped me out in a thorough manner and was extremely accommodating.
5 January 2026
Unprompted review
Reply from Intelius
Hi Gen,
Thank you for taking the time to share your feedback. We’re glad to hear that our Customer Service representative was polite, thorough, and accommodating while assisting you. Providing a positive and helpful experience is always our goal, and we appreciate you letting us know your experience reflected that.
If you need assistance in the future, our Customer Care team is available at (877) 564-3253 or by email at support@mailer.intelius.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).
Sincerely,
Intelius Customer Support
Great service
The lady was very understanding and worked to try to fix my issue but it turned out to be a different company.
5 January 2026
Unprompted review
Reply from Intelius
Hi Jessica,
Thank you for taking the time to share your feedback. We’re glad to hear our representative was understanding and made the effort to assist you, even though the issue turned out to be related to a different company. We always aim to provide helpful and professional support, and we appreciate you recognizing that effort.
If you need any assistance in the future, our Customer Care team can be reached at (877) 564-3253 or by email at support@mailer.intelius.com
. Our hours are Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).
Sincerely,
Intelius Customer Support
Listened to my problem and it was…
Listened to my problem and it was resolved
2 January 2026
Unprompted review
Reply from Intelius
Hi Helen,
Thank you for your feedback. We’re glad to hear that our team listened to your concern and was able to resolve the issue for you. Providing helpful and attentive support is important to us, and we appreciate you taking the time to share your experience.
If you need any assistance in the future, our Customer Support team can be reached at (877) 564-3253, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I'm very pleased with my experience
I'm very pleased with my experience, as long as all intelius accounts under my name, email and phone number are canceled.
30 December 2025
Unprompted review
Reply from Intelius
Hi Karen,
Thank you for sharing your feedback.
We’re glad to hear that you’ve been pleased with your experience. Regarding your request, Intelius memberships are managed per individual account. To ensure that any Intelius accounts associated with your name, email address, or phone number are properly reviewed and canceled if requested, our support team would be happy to assist directly.
Please contact our support team at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary).
We appreciate you taking the time to leave a review and look forward to assisting you further.
Kind regards,
Intelius Support
The website was not user friendly
The website was not user friendly. I wanted to cancel and it took me way too long to find out how to contact your business. I felt like I wasn’t supposed to find a way to contact you like you didn’t want me to cancel. When I finally found a number to call, the agent was very polite, but his accent was hard to understand.
22 December 2025
Unprompted review
Reply from Intelius
Hi Susanna,
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating, particularly when trying to locate contact information and complete a cancellation. That’s not the experience we want for our customers, and we appreciate you taking the time to let us know.
We’re glad to hear that the agent who assisted you was polite, and we understand how important clear communication is. We’ve requested your contact details here on Trustpilot so we can review your experience more closely and assist further.
If you’d prefer to reach out directly, our support team is available at 877-564-3253 or via email at support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)
Absolutely terrible
Absolutely terrible. I wanted one simple search ($0.95) which I paid. The search was no help and had extremely minimal information. A week later I happened to notice they charged me $35, guess they hid a subscription in there. Sure my bad for not reading the fine print. However, they made it super difficult to cancel the subscription and even upon searching other names I found nothing on anyone… what is the point of the subscription if you get nothing from it? Every button on this website links to some kind of payment that is hidden so beware. Also anything you pay is useless because it doesn’t actually find any information. There’s many websites that work better.
15 December 2025
Unprompted review
Reply from Intelius
THi Jenna,
Thank you for taking the time to share your feedback.
We take billing and account concerns seriously and want the opportunity to review your experience in detail. At this time, we’re unable to locate an account based solely on the information available in the review, but we’d be happy to look into this further and provide clarification.
We’ve requested your contact information through Trustpilot so we can assist you directly. If you prefer to reach us sooner, our support team is available at 877-564-3253 or by email at support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PST (holiday hours may vary).
We appreciate you bringing this to our attention and welcome the opportunity to help resolve your concerns.
Best,
Intelius Support
Well
Well, I found out the my boyfriend was a criminal. Thanks tp the staff help
19 December 2025
Unprompted review
Reply from Intelius
Thank you for the 5-star review, Brenda.
We’re glad our team was able to assist and provide the information you needed.
If you have any additional questions or need further support, please contact our support team at 877-564-3253 or email us at support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PST (holiday hours may vary).
NO EMAIL AS PROMISED
I was promised an email showing cancellation. I have not received this notice
16 December 2025
Unprompted review
Reply from Intelius
Dear Kathi,
Thank you for your review. Cancellation confirmation emails are sent automatically when a subscription is canceled, and because they come from a no-reply email address, they may occasionally be filtered to a spam or junk folder.
We can confirm that your Intelius subscription was successfully canceled as of December 16, 2025. We also sent a second cancellation confirmation email today for your records. We recommend checking your Spam/Junk folders (and any “Promotions” or filtered inbox tabs), and searching your inbox for “Intelius” or “cancellation.”
If you still don’t see it or need any further help, please contact our Customer Support team at (877) 564-3253 or support@mailer.intelius.com.
Sincerely,
Intelius Customer Support Team
Explanation Given After reading what your company can…
The company explained that the info reflected in the report may not have been updated and that what I had expected to find might soon be released by the authorities in the coming weeks. They returned my fees and I excepted their apology.
Very professional as they made the effort to address the issue.
14 December 2025
Unprompted review
Reply from Intelius
Dear Alfred,
Thank you for your review. We understand your disappointment and appreciate the opportunity to clarify.
Intelius compiles reports using publicly available records and licensed third-party data sources. The information that appears in a report depends on whether it has been released as part of the public record and made available to those sources at the time the report is generated. Some criminal or incarceration records may not appear if they are restricted, sealed, recently updated, reported under a different jurisdiction, or not reflected in the available public records.
Because of the nature of public record information, the data used in our background information services may contain errors or omissions. Source data can be reported or entered inaccurately, processed incorrectly, or otherwise incomplete. Intelius is not the original source of the information, and reports are not intended to be a comprehensive compilation of all records. We encourage users to independently verify any information before relying on it.
We have also sent you a follow-up email to review your concerns in more detail and to assist further.
If you have additional questions or need support reviewing your report, our Customer Support team is available at (877) 564-3253 or by email at support@mailer.intelius.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
The agent was very pleasant
The agent was very pleasant, knowledgeable and helpful.
16 December 2025
Unprompted review
Reply from Intelius
Dear Rich,
Thank you for your review and for sharing your feedback. We’re glad to hear that our agent was pleasant, knowledgeable, and helpful, and we appreciate you taking the time to let us know.
If you need assistance in the future, our Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The is a bogus site
The is a bogus site, I entered the name I was looking for and got the correct name and popped ip 7 lived in locations ( correct. ) then 6 relatives but needed more information so I paid and got no more than what I saw before I paid!!!!!!!. Then tried to open reports and most said information not available. This is BS took my money and got nothing. Will reports to my credit card for scam and better business bureau for offering service and nothing in return
Wayne barton
13 December 2025
Unprompted review
Reply from Intelius
Dear Wayne,
Thank you for sharing your feedback and bringing your concerns to our attention. We understand how frustrating this experience must have been.
Intelius provides access to public records and commercially available data, and memberships allow users to run unlimited searches by name or address during the subscription period. In some cases, certain records may be limited or unavailable due to how public data is reported or maintained, which can affect the level of detail shown in individual reports.
We’ve sent a follow-up email and can confirm that your account has been canceled and the pending charge has been reversed. Please allow 3–5 business days for the reversal to reflect on your statement, depending on your financial institution’s processing time.
If you have any additional questions or need further assistance, our Customer Support team is available by phone at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
These people and their business is…
I just told you you have inaccurate information attached to my namw and your response is to give you my correct data so you can replace the inaccurate with my current address info, so you can post that right??? Then I said to remove this information bc my safety is in jeopardy still you say well verify that by sending your personal information. But you take safety important. YOU GUYS ARE THIRSTY and fraudsters use you to valid ppl. Thank you
These people and their business is putting people in DANGER esp from those who seek to Fraud ppl. I am filing a complaint bx nobody information should be this easily accessible. The ppl who started this business would never allow,their phones, address or family information to be easily accessible via this website. Its disgusting.
5 December 2025
Unprompted review
Reply from Intelius
Thank you for sharing your feedback and concerns. We understand how strongly you feel about privacy and access to personal information.
Intelius does not create or originate data. The information available through our service comes from public records and commercially available sources, meaning it is information that is already legally accessible through government agencies, courts, and other public repositories. Intelius provides a tool that helps users locate and organize this publicly available information.
We take privacy seriously and offer individuals the option to suppress their information from appearing on Intelius and related people search sites. To do so, you may access the Suppression Tool located at:
https://www.intelius.com/privacy-center
and select “Suppress Your Public Data.”
You’ll be asked to provide and validate certain identifying information so we can match and confirm the correct record. The Suppression Tool is for personal use only and is made available at our discretion in accordance with our Terms of Use, which can be found here:
https://www.intelius.com/terms-of-use/.
If you’d like to speak with our Customer Support team, please contact us at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
5 stars
5 stars! Cancellation was easy. Support was friendly and professional. Funds were back in my Chime account within minutes! Too good to be true? It’s 100% the truth :))
12 December 2025
Unprompted review
Reply from Intelius
Dear Todd,
Thank you for your review. We’re glad to hear you had a smooth cancellation experience, found our support team friendly and professional, and received your refund so quickly. We appreciate you taking the time to share your positive experience.
If you ever need assistance in the future, our Customer Support team is available at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
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