I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The awesome customer service…
The awesome customer service representing, Lucca.
12 December 2025
Unprompted review
Reply from Intelius
Thank you for your review. We’re happy to hear that Lucca provided awesome customer service and made a positive impression. We truly appreciate you taking the time to share your feedback.
If you ever need assistance in the future, our Customer Support team is available at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
Success remains to be seen
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a cancellation request for the balance of my subscription. I might note that this was not made clear on the website. If no further charges are made and the refund actually comes through, I will be completely satisfied with my experience and would re-rate it a “5”.
10 December 2025
Unprompted review
Reply from Intelius
Dear Renee,
Thank you for your review. We’re glad to hear that Christopher was able to assist you with your account and submit the $3.99 credit. We understand that seeing the refund post and confirming that no further charges will occur is important to feeling fully comfortable with your experience.
Once a refund is issued, it may take 3–5 business days for the funds to appear back in your account, depending on your financial institution. If you have any questions regarding the status of your refund or cancellation, we’d be happy to review your account and confirm everything for you.
We also appreciate you sharing your experience with the cancellation process, as feedback like yours helps us better understand how customers use and navigate our services.
We hope everything processes as expected and that we’ll have the opportunity to earn that 5-star rating from you in the future.
If you need further assistance, please contact us at (877) 564-3253 or email us at support@mailer.intelius.com. Our team is happy to help.
Sincerely,
Intelius Customer Support Team
Never cancelled my subscription and got…
Never cancelled my subscription and got charged an xtra month
1 November 2025
Unprompted review
Reply from Intelius
Dear Victoria,
Thank you for your review. We’re sorry to hear about the unexpected charge — we understand how frustrating this can be.
When registering for any of our services, the site presents membership options along with clear disclosures of billing details and automatic renewal terms before checkout. Users must agree to these terms before completing enrollment. Members can cancel anytime through their online account, by phone, or through our online chat.
We have requested more information through Trustpilot so we can investigate this further and assist with a resolution. If you’d like immediate support, please contact our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Leonard was 100 % helpful He knows how…
Leonard was 100 % helpful He knows how to get me on the site and acrivate my account. Just very expert with the app and my situation. At the end of the support we both said good bye. But I said help me with something. He called me back because he heard me but had already hung up. A good man.; So from Leonard to Leonard thank you
5 December 2025
Unprompted review
Reply from Intelius
Dear Len,
Thank you for your review. We're delighted to hear how helpful Leonard was in getting your account activated and guiding you through the site. It’s wonderful to know he went the extra mile to call you back when he heard you needed additional help. We truly appreciate you sharing this experience.
If you ever need further assistance, you can reach Intelius Customer Support at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Dear Dan,
Thank you for your review. We're glad to hear everything was fast and without any issues. If you ever need support or have questions in the future, our team is here to help.
You can reach Intelius Customer Support at (877) 564-3253. Our hours are Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Dear Maria,
Thank you for your review and for sharing your experience. We’re glad to hear that you found our service helpful. Your feedback is truly appreciated.
If you ever need any assistance, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET); holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I had accidentally signed up for a subscription
I had accidentally signed up for a subscription, and the man he took care of me was very very understanding!
3 December 2025
Unprompted review
Reply from Intelius
Dear Kaylee,
Thank you for your review and for sharing your experience. We’re glad to hear our representative was understanding and able to assist you. Your feedback means a lot to us.
If you need any further support, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The customer service person that helped…
The customer service person that helped me was so helpful, professional and kind. She answered all of my questions and updated my account. She also helped me reset my password. Highly recommend!
3 December 2025
Unprompted review
Reply from Intelius
Dear R Phillips,
Thank you for your review and for sharing your positive experience with our customer service team. We’re glad to hear that our representative was helpful, professional, and kind, and that she was able to answer your questions, update your account, and assist with your password reset. We truly appreciate your recommendation.
If you need any additional support, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.
Sincerely,
Intelius Customer Support Team
This has been a great service in the…
This has been a great service in the past and would recommend to anyone
3 December 2025
Unprompted review
Reply from Intelius
Dear Michael,
Thank you for your review and for recommending our service to others. We’re delighted to hear that Intelius has been helpful to you in the past, and we appreciate your continued trust and support.
If you ever need any assistance, please feel free to contact our Intelius Customer Support team at (877) 564-3253, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Sincerely,
TruthFinder Customer Support Team
Very Co-operative
2 December 2025
Unprompted review
Reply from Intelius
Dear Jacob,
Thank you for your review. We’re glad to hear you found our team to be very cooperative. Providing helpful and attentive support is important to us, and we’re pleased your experience reflected that.
If you ever need assistance in the future, our Customer Support team is available at (877) 564-3253, Monday through Friday. (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
The associate was very friendly took…
The associate was very friendly took care of my problem quickly
27 November 2025
Unprompted review
Reply from Intelius
Dear Steve,
Thank you for your review. We're glad to hear our associate was friendly and able to resolve your issue quickly. Providing prompt, helpful support is always our goal, and we appreciate you taking the time to share your experience.
If you ever need assistance again, our Customer Support team is available at (877) 564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
They took the money still after I…
They took the money still after I cancelled then was told I had too wait a week too reversed my payment
28 November 2025
Unprompted review
Reply from Intelius
Thank you for taking the time to share your feedback.
We understand how upsetting it is to see a charge after you believed your subscription was canceled. To properly review what occurred and address your concern, we’ve requested additional details from you directly through Trustpilot. Once we receive that information, we’ll be able to look into your account and provide a clear resolution.
For clarity, all billing terms — including renewal details and refund timelines — are presented before payment information is submitted, and customers must acknowledge these terms before any charge is processed.
If you would prefer immediate assistance, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
was a bait and switch
seemed a bait and switch. started with a free trial with .95cents charge for owner of a phone number. then $4.99 charge then report with no information then survey where i wrote "nothing received". To get a refund had to call 877 number in Peru - canceled and got 4.95 backeventualy- the additinal 4.95 they asked for before i could get a report was very un clear AND a report never appeared
24 November 2025
Unprompted review
Reply from Intelius
Dear Carl,
Thank you for your review and for sharing your experience with us.
We understand how frustrating this situation felt, and we appreciate the chance to clarify what occurred. The $0.95 trial you selected included unlimited searches by name and phone number. The additional $4.99 charge was for the optional monthly email search feature. All billing terms — including trial details, pricing, and automatic renewal — are clearly presented before payment information is submitted, and users must check a box agreeing to these terms before any charge is made.
We’ve reviewed your account and can confirm that all charges were canceled and fully refunded. Please allow 3–5 business days for the refund to appear with your financial institution. We also sent a follow-up email confirming the refund and cancellation.
We aim to provide accurate and relevant information, though results can vary. Shared names or similar identifiers can occasionally lead to limited or mismatched data, so we encourage using our reports as a starting point for further research.
If you need any additional assistance, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I recently reviewed Intelius based on…
I recently reviewed Intelius based on my experience using their service. Nicole in their Customer Service Department reached out to me, thanking me for using their service and for writing a review. This showed class and excellence in their customer service. I was further impressed by the fact that they issued a refund because I felt I had not received what I sought. Outstanding business ethic!! I stand corrected.
Thank you, Intelius.
26 November 2025
Unprompted review
Reply from Intelius
Dear Teresita,
Thank you for your review. We’re delighted to hear that Nicole was able to follow up with you personally and that her assistance helped address your concerns. We truly appreciate your recognition of our commitment to providing excellent customer service and your kind words about your experience.
If you ever need assistance in the future, our Customer Support team is available at (877) 564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Cynthia was very helpful getting rid of…
Cynthia was very helpful getting rid of the unwanted subscription I didn't want...and getting a refund for me. Intelius makes it very difficult to not get forced into a subscription if one wants just a single use.
25 November 2025
Unprompted review
Reply from Intelius
Thank you for your review and for sharing your experience with us. We’re glad to hear that Cynthia was able to help you cancel the subscription and process your refund.
Thank you for sharing your thoughts regarding our membership plans and billing policies. In compliance with applicable laws, all key details — including billing terms and automatic renewal policies — are clearly presented before payment information is submitted. Each user must also check a box agreeing to these terms prior to being charged.
For added convenience, we offer several ways to cancel a subscription at any time: by phone, through our automated IVR system, by speaking with a live representative, via live chat, or by logging into your account and canceling through your membership settings.
If you need further assistance, our team is available at (877) 564-3253 or support@mailer.intelius.com. We’re here to help.
Sincerely,
Intelius Customer Support Team
Mathias is very helpful he does his job…
Mathias is very helpful he does his job very well please don’t hesitate to talk to him he will support and help
24 November 2025
Unprompted review
Reply from Intelius
Dear Christopher,
Thank you for your review and for sharing your feedback. We’re happy to hear that Mathias provided such helpful and supportive service — we truly appreciate you taking the time to recognize his great work.
If you ever need further assistance, our Intelius Customer Support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Customer support is amazing
Customers support is amazing. Obove and beyond thank you
10 November 2025
Unprompted review
Reply from Intelius
Hi Sol,
Thank you for your kind words! We’re thrilled to hear that our Customer Support team provided an amazing experience and went above and beyond to assist you. Your feedback means a lot to us!
If you ever need help again, please don’t hesitate to reach out to us at (877) 564-3253. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Christopher was very kind & helpful .
6 November 2025
Unprompted review
Reply from Intelius
Hi Kip,
Thank you for sharing your feedback! We’re so glad to hear that Christopher provided kind and helpful support. We’ll be sure to share your kind words with him and the rest of our team.
If you ever need additional assistance, please contact our Customer Support team at (877) 564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
The fact that I was billed twice two…
The fact that I was billed twice two months back to back and the agent was kindly to understand my circumstances and was going to put my refund back on my card
5 November 2025
Unprompted review
Reply from Intelius
Hi Kelly,
Thank you for sharing your experience. We’re glad to hear that our support agent was able to assist you and ensure your refund was processed. We always strive to provide understanding and efficient service, especially in billing situations like this.
If you have any further questions or need additional assistance, please don’t hesitate to contact our Customer Support team at (877) 564-3253. Our representatives are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
Unfair scamming company.
Have been incorrectly being charged for this service for over a year. I have explained I have mental health issues which makes managing my money very hard. They said they will review looking to give me one month back. There is proof I haven't used the account in over a year and they refuse to help me. I have been left so upset and so disappointed.
4 November 2025
Unprompted review
Reply from Intelius
Thank you for taking the time to share your experience. We’re truly sorry to hear that this situation has been upsetting for you, and we understand how difficult managing subscriptions can be when unexpected charges occur.
Our records show that all membership terms, including billing details and automatic renewal policies, are clearly presented during registration and confirmed before payment is completed. That said, we recognize that circumstances vary, and we want to ensure every member feels supported.
Intelius members can cancel at any time through their account dashboard, by contacting phone support, or via our online chat. If you’d like to review your account history or discuss potential next steps, please contact us at (877) 564-3253 so our team can assist you directly.
Sincerely,
Intelius Customer Support Team
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