Here's the deal – I've tried a bunch of brokers, and some of the big-name ones totally let me down. Crashes during news, slow support, and awful slippage. Found Intertrader through a forum and gave it... See more
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Review summary
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i recently had dealings with Savvas Savva from Intertrader i wanted to re start my account. At my end we had a number of problems. We conversed by email, phone and whatsapp, rectifying all my problem... See more
Company replied
Hey, I’m actually not into giving feedback or anything but this trading platform outperforms the others as far as customer service goes. Agni, called me twice to get my uploading of documents solved.... See more
Had to call the help centre due to various attempts to put on a trade with no success. The call was received by Jimmy who was very patient and extremely helpful talking me through a step by step proce... See more
Company details
About Intertrader
Written by the company
Choose Intertrader to trade thousands of markets via MetaTrader 5, one of the world’s most popular multi-asset trading platforms. We offer commission-free spread betting and CFD trading with low dealing spreads on global stock indices, individual shares, major, minor and exotic forex, energies, metals and other popular commodities.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Support your trading decisions with powerful market analysis tools, fully integrated with our custom MT5 web platform. Driven by innovative machine-learning algorithms, our tools give you actionable market intelligence.
Trade with confidence knowing your funds are secure. Over and above the €20,000 protection per client offered by the Gibraltar Investor Compensation Scheme, we have insured all our client funds individually up to €1 million with Lloyd’s of London.
Intertrader is a trading name of Alvar Financial Services Limited. Alvar Financial Services Limited is authorised and regulated by the Gibraltar Financial Services Commission, ref FSC1108MIF, and is subject to limited regulation with the Financial Conduct Authority in the United Kingdom, ref 597312. Registered address: 851 Europort, Gibraltar, GX11 1AA.
Spread betting and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading these products with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.
Contact info
10 Lower Thames Street, EC3R 6AF, London, United Kingdom
- +44 203 364 5189
- support@intertrader.com
- www.intertrader.com
4.5
Excellent
265 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ahmed was incredibly helpful as this…
Ahmed was incredibly helpful as this was my first time opening a broker account. He was quick to reply to my questions on the chat and even went to the trouble of calling me to help me which was much appreciated. I'm looking forward to trading with Intertrader.
3 October 2025
Unprompted review
Reply from Intertrader
Thank you for your kind words! We’re thrilled to hear that Ahmed was able to support you so well during your first account setup. Starting with a new broker can be a big step, and we're glad he made the experience smooth and reassuring.
We look forward to supporting you on your trading journey with Intertrader. If you ever need anything, we’re just a message or call away.
Best regards,
The Intertrader Team
I had some enquiry through email,but mr…
I had some enquiry through email,but mr savva call me to assist very nice guy solve my problem straight forward.
29 September 2025
Unprompted review
Reply from Intertrader
Thank you for your kind feedback! We’re glad to hear that Mr. Savva was able to assist you promptly and effectively. It’s great to know he made the process straightforward and helpful.
We appreciate your trust in us, and if you need anything further, we’re always here to help.
Best regards,
The Intertrader Team
Savvas was very informative and…
Savvas was very informative and helpful, quick responses and solved the problem
25 September 2025
Unprompted review
Reply from Intertrader
Thank you for your feedback! We’re pleased to hear that Savvas was informative, responsive, and able to resolve your issue quickly. We’ll be sure to pass along your kind words to him.
If you need anything else, we’re always here to help.
Best regards,
The Intertrader Team
Vavara was exceptionally helpful every…
Vavara was exceptionally helpful every time we spoke I was listened to and the support given was top notch, customer satisfaction is the main aim and I am satisfied with all effort made to assist in my issues.
Thanks so much for the support.
15 September 2025
Unprompted review
Reply from Intertrader
Thank you for your kind words! We’re delighted to hear that Vavara provided exceptional support and that you felt truly listened to and assisted. Customer satisfaction is very important to us, and we’re glad we could meet your expectations.
We’ll be sure to pass on your appreciation to Vavara. If you ever need anything else, we’re always here to help.
Account help
In dealing with Intertrader, I found them helpful in assisting me with a situation I had due to external account issues. They replies promptly and dealt with the matter as needed.
3 September 2025
Unprompted review
Reply from Intertrader
Thank you for your feedback! We’re pleased to hear that our team was able to assist you promptly and effectively with your account issue. Providing timely and helpful support is always our priority.
If you need any further assistance in the future, we’re here to help.
Best regards,
The Intertrader Team
Very prompt attention great service…
Very prompt attention great service from Pavlos
9 September 2025
Unprompted review
Reply from Intertrader
Hi John, thank you for your kind words! We’re delighted to hear that Pavlos provided you with prompt and great service. We’ll be sure to pass along your feedback to him.
Disappointed
Please pay attention to the real negative reviews. They are correct.
The app and company are terrible.
Customer service is really non existent.
Join at your own risk if you have read these reviews.I would say Sta mp Life’ is mile ahead and better. They offer me quality service
8 September 2025
Unprompted review
Reply from Intertrader
Hi Jose,
We’re sorry to hear about your experience and that our service did not meet your expectations. We take all feedback seriously and would like the opportunity to review your concerns in more detail. Please reach out to us directly at support@intertrader.com so we can assist you further.
I had a problem placing trades
I had a problem placing trades. I rang the helpline and spoke to Cem. He was really good and efficiently solved the problem for me.
8 September 2025
Unprompted review
Reply from Intertrader
Thank you for sharing your experience! We’re glad to hear that Cem was able to assist you efficiently and resolve the issue with your trades. We’ll be sure to pass your kind words on to him.
Great customer service and fast response
Great customer service and fast response
8 September 2025
Unprompted review
Reply from Intertrader
Hi Roy,
Thank you for your kind words! We’re delighted to hear you’re happy with our customer service and response time. Your feedback means a lot to us, and we look forward to continuing to support you.
Reliable and Straightforward Trading
I’ve been using Intertrader for around six weeks, and it’s proven to be solid and reliable. Execution is fast enough, EUR/USD spreads are decent, and I haven’t run into any technical issues. The mobile app works smoothly for trading on the go, and the support team has been respectful and helpful. Nothing flashy—just a dependable service.
1 August 2025
Unprompted review
Reply from Intertrader
Dear Katherine,
Thank you for sharing your detailed feedback. We’re delighted to hear that you’ve found our platform solid and reliable, with smooth execution and helpful support. Providing a dependable trading experience is always our goal, and we truly appreciate your trust in Intertrader.
Very supportive and friendly!
Germaine called me 4 times (!!!) Guide and helped me to setup my account and connect to MT4.
She was very friendly and supportive.
AMAZING!
4 September 2025
Unprompted review
Reply from Intertrader
Dear Oshri,
Thank you for your amazing feedback! We’re delighted to hear that Germaine was able to guide you through the setup and support you so thoroughly. Providing friendly and dedicated assistance is always our goal, and your kind words mean a lot to us.
Germaine Was very helpful helping with…
Germaine Was very helpful helping with my withdrawal this is a reelable good trading service and highly recommend intertrader they are under the FCA .
4 September 2025
Unprompted review
Reply from Intertrader
Dear Gareth,
Thank you for your wonderful feedback and recommendation. We’re so pleased to hear that Germaine was able to assist you with your withdrawal and that you value our service. Your trust in Intertrader and recognition of our FCA regulation mean a great deal to us.
Details and guidance
I needed some details and guidance. Germaine helped me on the phone. Very polite and patient. Appriciate it.
3 September 2025
Unprompted review
Reply from Intertrader
Dear Em,
Thank you for your lovely feedback. We’re glad to hear that Germaine was able to assist you with patience and care over the phone. Your appreciation means a lot to us, and we’re always here whenever you need support.
Excellent customer service from…
Excellent customer service from Germaine.
2 September 2025
Unprompted review
Reply from Intertrader
Dear Mike,
Thank you for your kind feedback. We’re thrilled to hear you had an excellent experience with Germaine — we’ll be sure to share your comments with her. Providing great customer service is always our priority, and your words mean a lot to us.
SCAM
For Trustpilot and Intertrader: account 132319
At the end of March 2025, I opened account no. 132319 with Intertrader. After the account was approved and my request to become an elective professional investor was accepted, I deposited €15,000. I began trading — specifically news trading — with very few trades, only around major economic announcements.
Out of the blue, and without any clear reason, they blocked my account, claiming that documents were missing or that the ones I had provided were not acceptable — despite the fact that the account had already been approved. I sent everything they requested, and they reactivated the account.
In the meantime, I started reading very negative reviews online, particularly from users who reported losing significant amounts of money during the transition from AvaTrade to Intertrader, due to open positions being poorly handled in that process. I realised I had entrusted my money to amateurs who create problems for themselves through inexperience — as if the normal challenges any company faces weren’t enough. Unfortunately, I made the mistake of not withdrawing my funds.
A few days ago, their compliance department emailed me saying my account was closed and that, due to “abusive trading,” they had removed all my profits. Ironically, they claimed that “such trading is characterised by a high volume of transactions” — in my case, trades were extremely few, with weeks passing without any activity. Fraudulent brokers often use the “abusive trading” excuse to justify removing profits.
I want to stress that I made around €1,000 profit on a €15,000 deposit over five months — I did not quadruple my account in a month! I have also noticed a sudden surge of suspiciously positive reviews, which seem designed to bury older negative ones and boost ratings ahead of new negative feedback that is likely coming. I will be reporting this to Trustpilot.
HAPPY TO MODIFY THIS FEEDBACK WHEN AND IF THE PROBLEM WILL BE SOLVED
21 August 2025
Unprompted review
Reply from Intertrader
Dear Antonella,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the concerns you’ve raised. Please note that account closures and profit adjustments are only made following thorough compliance reviews and in accordance with our trading terms and conditions.
We would like to investigate your case in detail. To do this securely, please reach out to our team at support@intertrader.com with your account details. Our team will be happy to review your account history and provide you with a clear explanation.
We value transparency and regret any frustration this has caused. Your satisfaction is important to us, and we will do our best to resolve this matter fairly.
Germaine was so helpful
I ran into some issues with my account verification, and the quick support received from the support team (Germaine) to fix them was amazing!
1 September 2025
Unprompted review
Reply from Intertrader
Dear Sumedha,
Thank you for sharing your experience. We’re so pleased to hear that Germaine and our support team were able to quickly resolve your verification issues. Your satisfaction is very important to us, and we truly appreciate your kind words.
This is not a broker for profitable traders
Intertrader removed my profits, claiming I used latency trading. This is completely false. I am a news trader and have no idea how to trade latency. I’ve been trading for many years and no other broker has ever considered my trading improper, nor removed my profits.
I asked Intertrader to provide proof of their accusations, but they have not responded. I am still waiting for the return of my original deposit, and I am even worried if I will ever get it back.
I have already filed a complaint with their regulator.
26 August 2025
Unprompted review
Reply from Intertrader
Dear Jas,
Thank you for sharing your experience. We’re sorry to hear about your concerns. Please note that any adjustments to trading results are only made after a thorough review in line with our terms and conditions.
For security reasons, we cannot discuss account-specific details publicly. We encourage you to contact our support team at support@intertrader.com. They will ensure your case is reviewed internally and provide you with the appropriate updates.
We understand your frustration and remain committed to handling all matters fairly and in line with regulatory requirements.
Germaine gave lots of help and support…
Germaine gave lots of help and support on my enquiries. Great team 👏 Thanks Germaine
27 August 2025
Unprompted review
Reply from Intertrader
Hi Luke,
Thank you for taking the time to leave us this review! We’re thrilled to hear that Germaine and our team were able to assist you. Your feedback means a lot to us, and we look forward to supporting you again in the future.
Scam – Intertrader is Taking the Profits
After two months of successful trading, I received an email from Intertrader stating that “InterTrader has conducted an investigation into certain transactions” and that “your account(s) have been involved in latency trading.”
This is a complete LIE, as my trading has no elements of latency trading. I demanded a detailed report of their investigation, but they never replied. Instead, they simply returned my original deposit—without the profit I had legitimately earned.
I will definitely seek protection from regulators. For Intertrader and brokers like them, a “good customer” is just the one who loses money. They are so arrogant that they take your profits without any discussion or transparency.
21 August 2025
Unprompted review
Reply from Intertrader
Dear JD,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration. Please note that any adjustments to trading results are only made following detailed reviews to ensure they are fully in line with our trading terms and conditions.
For confidentiality reasons, we cannot discuss account-specific matters publicly. We kindly ask you to contact our support team at support@intertrader.com
. They will escalate your case internally so you can receive a clear update regarding your account.
We take all client concerns seriously and remain committed to addressing them fairly and transparently in accordance with regulatory requirements.
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