Intouch Financial Advice Limited Reviews 

266
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team for providing clear, detailed guidance and expert advice, which helps people make fully informed decisions during important milestones. People note that staff members are exceptionally knowledgeable, approachable, and always willing to go above and beyond to secure truly great outcomes. A few other people also felt that the overall user experience is remarkably smooth, pointing out rapid email responses and consistent updates. Consumers consistently emphasize how incredibly supportive the team remains throughout the entire journey, effectively removing anxiety for first-time buyers.

What people talk about most

Service

Customers report extremely positive and stress-free experiences with the service provided throughout their... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, attentive, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as superb, highly skilled, and... See more

User experience

People report overwhelmingly positive experiences with user experience, noting that processes feel remarkably... See more

Response time

Clients share positive opinions on response_time, consistently highlighting rapid communications and short... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

I am too rigid in giving out 5 star, but I can confirm to you that Intouch finance deserves more than 5 star. they are one of the best in what they do. they are top professionals, and I am happy to re... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

266 reviews

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4.9

All reviews

(266)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Will definitely be using in the future again

In touch have been brilliant for us. Jan and Olivia worked on our case. They both were so professional, friendly and knowledgeable.
There were times we were worried that we were not going to get a mortgage due to our circumstances however in touch reassured us and answered our questions. No question was a bother.
We finally managed to get our mortgage offer and we are so pleased and would definitely continue to use in touch.

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Graham, Matthew and Callum
were so efficient and helpful. I cannot thank them enough for making the help to buy and mortgage process so stress free.

8 June 2022
Unprompted review
Rated 5 out of 5 stars

We were obtaining our first mortgage so…

We were obtaining our first mortgage so was a little daunting but the Intouch staff were so lovely and reassuring. The service was really straight forward, clear communication and we recieved regular updates. They were always at the end of the phone or email if we needed them. The mortgage lender was tricky to deal with in our case but the brokers handled it really professionally and always kept us up-to-date with what was happening. They went above and beyond their role to make sure that we got the mortgage we applied for. Definitely would recommend them to future customers!

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We were getting a mortgage for our first home, and Seddom Homes passed us on to In Touch. They were absolutely fantastic from start to finish.

Even during a near disaster (not Intouch's fault, I might add), and we were really panicked about it, Graham was on hand to fix it within a couple of minutes. I can't say thank you enough to Graham especially.

Won't be using again because this is our forever home, but very impressed with the service and advice that Intouch provided

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

An exceptional service with attention to detail but still keeping things simple for the customer.
This is the third time we have now used In Touch and David Parker has been a huge help in what can be a daunting and confusing time.

3 May 2022
Unprompted review
Rated 5 out of 5 stars

Intouch is a great company

Intouch is a great company that helped us to get a mortgage in a very short period. They pay attention for every detail needed from the beginning of filling the application form until getting the mortgage. Graham was available all the time to answer our questions and he is a very excellent and professional broker.

8 April 2022
Unprompted review
Rated 5 out of 5 stars

Safe hands, zero fuss

First class service from start to finish with a special shout out to David Parker who kept me right through the full process. Everything was explained in laymans terms, any queries that I did have were dealt with swiftly and professionally. I felt in safe hands, secured a great product, all with zero fuss.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Really simplified the process and it was a pleasure working with the team. Special mention to Adam Carlin and Olivia McCullough for being very helpful!

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Firstly I wanted to say thank you again…

Firstly I wanted to say thank you again on behalf of me and brogan the service you provided has been second to none. Every one has been extremely helpful through out the whole process. All aspects were explained in depth and made easy for us to digest. We both can’t fault the overall service intouch have provided and we would highly recommend anyone to use your services.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

A five star service

A five star service with five star staff. I’ve always hated giving financial details to strangers but when dealing with intouch finance I felt so well looked after - Jan was a consummate professional who has the perfect balance of professionalism, charm and personable conversation. His ability to explain what he is doing at all times is such a rare trait. People wrapped up on their own world often forget that their customers are not part of that industry but Jan didn’t, he explained what he was doing and why he was doing it. There were times when I thought that he was just thinking out loud, but he wasn’t - he was ensuring that he was including me step by step through the process - I never felt pressured, rushed or troublesome. I have just been introduced to his colleague Olivia who I feel is also a great asset to the company - great communication, rapid delivery of relevant information and excellent customer service - intouch financial are in a league of their own and I will without fear or favour recommend them to anyone who needs help and assistance with their finances. I will definitely use them again - thank you so much for taking the stress out of finding my mortgage, for speaking to me like a person more than a customers and for doing a great job.

16 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout.

Myself and my partner went through InTouch financial advice for our mortgage queries and application. I was assisted throughout by Jan Balog and Olivia McCullough and they have both been brilliant all the way through the process. I will definitely be using this company again going forward as well as recommending their services. Overall my partner and I have been extremely satisfied with the service provided.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT 1ST CLASS SERVICE!

I have used In Touch Finance for many years now and wouldn't go anywhere else. Seb is a pleasure to work with, he is clearly very knowledgeable and explains things in a way I can understand. He is a credit to the company. I would highly recommend In Touch for anyone needing financial advice.

28 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Financial Advisors

I have been using Intouch for the past 8 years and they are excellent financial advisors with wealth of knowledge.
Last 2 years Seb has been helping in choosing the right product with clear explanations of pros and cons associated.
I would recommend Intouch for anyone seeking mortgage,life insurance products

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company

I have had Graham as my broker and Matthew as my case handler and both of them have been absolutely fantastic with the process. My application needed to be rushed through to meet the completion deadline and they have done everything they possibly could to help. Completely took the stress out of the help to buy and mortgage process for us. Will definitely be returning for my remortgage

27 September 2021
Unprompted review
Rated 5 out of 5 stars

First class service

I have used Intouch before and their service is always second to none. Seb assisted me on this occasion, he was extremely knowledgeable, friendly and explained things in very simple terms, which is always appreciated when dealing with mortgages! Would recommend to anyone

23 September 2021
Unprompted review
Rated 5 out of 5 stars

First time buyers, Perfect service.

First time buyers so did not have any experience. Jan answered all our questions, some not related to mortgages but with just the general house buying process. The process was quick and we were assured the whole way through. Couldn't have asked for better advisors.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Seb

Seb recently helped me with my mortgage renewal. He was extremely helpful, friendly, and accommodating. Seb gave me all of the information I needed, answered all of my questions, and provided sound advice with absolutely no pressure to go for any unnecessary services or products. Absolutely fantastic customer service, if you're reading this - thanks again Seb!

Intouch arranged my mortgage and this is my 2nd renewal through them. They literally do all of the leg work and make everything easy peasy and stress free. Definitely happy to continue using their excellent services in future!

21 August 2021
Unprompted review
Rated 5 out of 5 stars

Home Insurance

As a first time home buyer, we felt this experience could have been quite daunting and overwhelming however Madison put us at ease and our home insurance set up could not have been easier. She was fantastic and a credit to the company.

26 July 2021
Unprompted review

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