Intouch Financial Advice Limited Reviews 

266
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the overall service. Customers frequently praise the professional staff for being exceptionally knowledgeable, friendly, and genuinely supportive throughout the entire application journey. Many people note that the dedicated team provides clear guidance, patiently answering every question and making complex applications feel completely smooth and stress-free. Some reviewers were happy with the remarkably quick turnaround times, noting that mortgage offers and formal renewals were handled with incredible efficiency. Consumers also deeply appreciate the constant communication, expert financial advice, and reassuring support provided during all of their significant property purchases.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with their home purchases... See more

Staff

Users describe positive interactions with staff, highlighting attentive, professional, and helpful service... See more

Customer service

Clients share positive opinions on customer service, describing the team as superb and brilliantly helpful.... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more

Rated 5 out of 5 stars

Anthony has been a great to work with especially with our busy work schedule, he’s been able to adhere to our out of norm hours. Many thanks to InTouch for a smooth process, couldn’t ask for more.


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

266 reviews

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No recent history of asking for reviews

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4.9

All reviews

(266)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service!

Jan was amazing throughout the process and kept us up to date on progress, gave good advice and essentially did all the hard work for us. Highly recommend this company - they make getting a mortgage easy and stress free. We will be back at the end of our fixed term. Thanks so much

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Adam

Great service from Adam. Arranged our mortgage and life cover. Knowledgable and professional at all times. Kept in touch without being over bearing. Perfect thanks.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from the start. Dealt with Graham who sorted the mortgage in line with my needs. Communication was clear and prompt. Would certainly recommend.

20 September 2022
Unprompted review
Rated 5 out of 5 stars

We have received nothing but excellent…

We have received nothing but excellent service from the entire team at INTOUCH. Particularly during the past month where the market has been turbulent! Very fast response and dealing with matters - professional and clear communications. Thank you to Jan and Team

9 November 2022
Unprompted review
Rated 5 out of 5 stars

I have used In Touch’s services for 20…

I have used In Touch’s services for 10 years now. Most recently, they advised and supported my settling of a help to buy loan. As always they provided a friendly, helpful, efficient and reliable service. I’d recommend In Touch to anyone requiring the help of financial advisors.

9 November 2022
Unprompted review
Rated 5 out of 5 stars

Stress Free!

InTouch were such a wonderful, helpful company! They made our mortgage experience so easy and stress free. Couldn’t be more thankful.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

I would highly recommend InTouch! A special thanks to Olivia who has helped me and my boyfriend with the process of getting a mortgage for our first home. She made the process easy to understand. We didn't need to contact the banks at all, she did all the work for us.

We're so happy with the service, InTouch made what felt like a complicated process less stressful.

28 October 2022
Unprompted review
Rated 2 out of 5 stars

Poor Experience Given My Unique Financial Position

I am in the unique position of having just changed from a sole trader to limited company. Was told that in my situation (less than 1 year's books, limited amount of time trading), there are no lenders that will do this. Rather than InTouch proactively seeing what other routes/options were available to me (e.g. can you get a larger deposit? Looking for smaller lenders etc not just the big banks), they just said outright it can't be done. I have since went through a different mortgage/financial advice company who managed to find 3 different lenders for my situation. I wouldn't have my first mortgage if I had taken InTouch's "it can't be done" as a final answer and didn't keep looking myself (they didn't even suggest that someone else might be able to help out).
They're probably decent if you are in a regular financial situation but my limited experience with them, including their willingness to keep digging and seeing what could be done for me, was very disappointing.

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Intouch Financial

On behalf of myself and my husband, we’d like to say thank you so much to David at Intouch who really has been outstanding in every respect. From helping us to with our first mortgage application, to sorting our help to buy, to renewing our life insurance, David has been absolutely fantastic. All of our questions, queries have been dealt with in a quick and professional manner.
We will absolutely continue to use Intouch in the future and specifically David. Would 100% recommend.

19 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

I can’t recommend this company enough the service is excellent, responses to emails are so quick and they do everything to help. Particularly Georgia and Olivia have been amazing and I’m thoroughly happy with my experience! Would definitely use them again in the future, thank you again!

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

On behalf of myself and my partner, we’d like to say thank you so much to Olivia, Jan and the rest of the team for helping us to secure the mortgage for our first home. The help and support we have received from you guys has been outstanding. We were so nervous going into the mortgage application process as it was all totally alien to us but you have helped us understand it so much and we really appreciate it. We would 100% use your services again in the future if we ever need to. Would 100% recommend.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic!

In touch have been fantastic. They have helped me for over 5 years now and are reliable and so friendly. Elizabeth and David both do everything they can do help.

22 June 2022
Unprompted review

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