InvictaAngling Reviews 

Bought some PTFE bushes 2.3mm x4 packs they sent 3.2mm a £16.00 sale. Zero protective packaging (basically thrown in an envelope and posted) which translates into all items damaged- PTFE bushes that are received as flat as a witches! Sent images and asked them to resend the correct size- answer, No. return via eBay returns! So now I have to correctly package up the damaged items in a jiffy bag and return- cost £3.80 plus the hassle of the post office- it’s unnecessary right! Now this is not about the money it’s the principal. I rarely complain, in fact the opposite I will always thank a company or an individual for a good service and I’ll always leave a good review. Invicta Angling you truly are an exception- Funnily enough I’d always visit your shop when in Ashford and support you over Angling Direct, I’d always spend a minimum of £50 / £80.
Never again will you receive a penny of my money, I see my situation isn’t isolated and you wonder why small retail angling stores go bust.
You have not replied to a single message, you don’t answer your phone and you don’t return a call. It appears I am just one of many. It’s taken you 3 weeks to refund the damaged / wrong size items and you failed to reimburse me the £3.80 for the return postage. My advice to anyone considering an online purchase via eBay or direct is don’t bother.
Angling Direct is 3 miles away and does mail order- Maidstone Angling or Medway Tackle. Anyone but Invicta.

Same for me. Ordered some floats on 28th August. Haven't arrived, unable to contact via email or phone. I'm going to start a dispute with paypal.

Placed order six days ago and the only thing I have received is a email thanking me for my order. I have phoned about five times only to be lied to each time. A few days ago I was told my order was being collected by the courier at three o'clock that day. Yesterday I phoned again to find out what was going on, and was told that they would email me the tracking details straight away,still nothing. Tried to phone today about ten times, not answering the phone at all now. Opened a dispute with PayPal to try and get my money back. There is just no communication from this seller, I really don't know how they are continuing to trade on line. Looking at the other reviews I know I'm not the first to receive service like this, and I can guarantee that I will not be the last.

Invicta angling claim to have dispatched my order, claim they have sent it using Royal Mail 48. I placed two orders with other sellers two days after I ordered from Invicata Angling - the two other parcels from other sellers arrived two days later, and I received a tracking update from Royal Mail when delivery was successfully completed. Invicta Angling have provided no tracking details at all - it has been a full 7 days since they lied about dispatch. This year I have had every single Royal Mail 48 parcel arrive in two days - every single Royal Mail 24 has arrived the next day. You never dispatched the order, you lied, now you're keeping my money as long as you can. Scum! If ever have the misfortune to be in Ashford I will pop in your store and give you some grief personally.

This is a rubbish company and I am amazed they are still in business. I ordered £20 worth of feeder ground bait and paid on 26th June. I was charged extra for 48hr delivery and was told, initially, that it was sent on 28th.
A week later I tried ringing - no reply - and so I sent a polite email - ignored.
I was then told that the order was sent on 8th July but only half of it turned up on 12th July.
The other half is due on Monday 15th / Thursday 18th - if it turns up!
If you are thinking of buying anything from this company I would strongly suggest you just throw the money out of your window!

ordered some fishing line told it was in stock waited over a week no line can not get in touch with them do not answer phone or email got a refund from paypal will never use again

Avoid! Like others ordered online and didn’t receive item or any communication from the vendor. Chased and told item lost in post and would resend - again nothing received. Chased again and told ‘boss on holiday and I’m extremely busy’. Ended up having to claim refund via PayPal with no apology from vendor. Wish I’d checked here or seen their feedback on eBay before ordering. This company should stick to being a shop for local anglers and give up trying to be an online retailer.

I ordered some Preston quick release inserts on the 2/2/24, on the 9/2 I had not received the item so I rang,the person I spoke to was pleasant and said he would send another one out as the first was probably lost in the post.another week went bye and still no parcel rang again and was told Royal Mail had held their parcels for a security check!!!! still nothing a few days later so I rang PayPal, they started a dispute for a refund and 2 days later the refund was in my bank. I wished I had read the reviews before ordering but there you go once bitten twice shy as they say. this has got to be the worst angling shop I have ever done business with and I would recommend people stay away.

Ordered a rod 2/3 day delivery 22 days later nothing no communication I have to phone them and they never come back with an answer if you read other reviews the same truly awful service AVOID

Fianaly got my items 19 days from order date. They said Royal mail had lost original 1st order. Contacted royal mail myself and they informed me they had never had these items. This has happened in other people reviews. Keep well away or you will be another dissatisfied customer. I have informed ebay and asked them to look into this matter. Rob

Horrendous service, sending out incorrect products, after telling them politely nothing was done, never got the product i paid for.
Disgrace of a company.

I bought a Wolf advance ball maker kit, all packs have been open in the box. Unprofessional!

After a brief mix up with delivery the chaps went above and beyond to overcome it. I really can't recommend these guys enough. Great work and thank you!!

Enquired about purchasing some boilies online. They were not in stock but was told they were placing an order and would get back to me when they had been received. 10 days go by with no contact so I rang the shop. Somebody else had dealt with the initial enquiry and that person would get back to me tomorrow. Five days go by and nobody has called. I don't have a problem with the item not being in stock but to leave me hanging waiting for goods that I needed is just bad customer service. I won't be going back to Invicta again and having just read some of the other reviews, I can see that I'm not the only one.
PS. It transpires that my telephone number was recorded incorrectly by Invicta and on contacting them again I was told that the goods were in stock and waiting to be sent out. Paid and goods arrived 6 days later (48 hour RM delivery). However, I had specifically asked for 10mm boilies and was sent 12mm!! Not the end of the world but disappointing nevertheless. Overall not an inspiring first purchase but I have upgraded my 'experience'.

My biggest mistake when making a purchase is not looking at reviews from other buyers about the seller... Many customers have not received their purchased items from INVICTA ANGLING, including me... A week after purchase it says the items are on hold...in other words they won't ship. I always buy and pay via paypal...therefore, there are no problems with unscrupulous machinators-sellers.In no way, do not deal with INVICTA ANGLING, you will be very disappointed, you did not receive service, goods...

Service is very poor. I bought an item from this company on 04 June. On 10 June I chased the item up and got told it would be delivered on 13 June but still it didn’t arrive. On 14 June I called the shop and they said it had been posted and would give me a tracking number. I received the tracking number later that day which at first didn’t work. In the evening I tried it again and it worked stated that it had only been posted today and not 10 June like I was told. Let’s see if it turned up. Shocking service and lies.

Beware this seller! Don't waste time , do not buy anything > from this company!

Ordered on line - phoned a week later to chase - promise a call back within 1/2 an hour - didnt happen so called again later in the day to be told Royal Mail had 'lost' my order - they promised to send one straight away, but as I had the last one in stock originally I asked how this was possible - splutterring responses was we are getting a delivery tommorrow - advised not to bother and to refubd my money - was told they would do it immeadiately - guess what no refund
Dont touch these with a barge pole

Absolutely shocking service. I ordered 3 items totalling £190 online on 24/03/21and had not received my items 3 weeks later. Called them and asked for an update to be told I would be emailed back . Guess what nothing ! Rang again to be told it had been lost in the post ( would be a big package) but had been re sent. Again nothing so called them again and asked for a refund . No problem I was told will be processed within 10 minutes.

Still waiting. I understand issues happen but really ??? No contact made from them. Carp fishing is an expensive hobby and I would have gladly used them as my go to supplier but for this

Avoid at all costs

Extremely poor after sales service, and advertise items that they do not have in stock! After ordering a nash prodding stick in may 2020 it arrived in August! And a part was missing. I rang them on numerous occasions and they did nothing! Be warned these guys are cowboys!