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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, often highlighting their non-salesy approach. Many people appreciate the excellent customer service, noting quick responses, effective support, and a genuine interest in ensuring customers find the right product for their needs. The quality of the products and the overall service are frequently described as excellent, with consumers expressing satisfaction with their purchases and the positive impact on their independence. However, some customers were not happy with issues related to product malfunctions and the company's response to these problems. A few people reported issues with product quality, experiencing delays in resolutions, and feeling that their complaints were not adequately addressed. Additionally, some reviewers mentioned that customer service replies could be slow or confusing at times.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are thrilled with the quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Invictus Active yesterday and had a most enjoyable experience. Upon arrival I was impressed with a reserved signposted parking spot. I was impressed by the young man who dealt with me, he... See more

Rated 5 out of 5 stars

Invictus active you never cease to amaze me with your excellent customer service and support. My backrest arrived Friday and I followed your (Scott’s) video and advice in fitting it and it is wonderfu... See more

Company replied

Rated 5 out of 5 stars

These guys were terrific. I travelled to Birmingham for their event, to try out various power attachments for my manual chair. They were super helpful without ever being sales-y. Really laid back and... See more

Rated 5 out of 5 stars

My experience with invictus was great start to finish. I bought an ex display wheelchair from them, so I had a lot of questions as I wanted to make sure it would fit me properly before I made such a... See more


Company details

  1. Disability equipment supplier

Written by the company

Here at Invictus Active we have a range of solutions that we hope will make a difference to your lifestyle – we call these ‘lifestyle solutions’. Using these you will be able to keep active and reap the benefits that an active lifestyle brings. We have tried and tested each solution and believe in the products we have available – from the freewheel to brand new innovative ways to exercise, like our very own Invictus Active Trainer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant bunch of people to deal with

Brilliant bunch of people to deal with, they really do give a f#@* and it shows.

Personal service and demo when we collected my chair, great, timely service whenever I've needed them since.

8 October 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Derek.

Thanks for being a valued customer, we appreciate your feedback and we hope you are well.

Regards
Invictus Team

Rated 5 out of 5 stars

Great company and helpful

Great company and helpful, my orders where delivered on time , and I was kept up to date,

1 October 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Paul,

Thanks for the feedback!

Regards
Invictus Team

Rated 5 out of 5 stars

Fast delivery and great communication!

Delivery is products is very quick and the communication from the team at Invictus is second to none. Really good value for money!

11 October 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Darren,

Thanks for you returning custom, it is appreciated.

Regards
Invictus Team

Rated 5 out of 5 stars

New Spinergy wheels…

I recently ordered a pair of Spinergy wheels from Invictus. I contacted them first with a couple of questions and they couldn't have been more helpful.
I will definitely return for any other items I need.

16 September 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Simon.

We hope you are getting on well with your Spinergy Wheelchair Wheels, we appreciate the feedback.

Regards
Invictus Team

Rated 5 out of 5 stars

Only the best from these guys

This company have always been helpful thoughtful and responsive to my needs .plus great after sales service thankyou so much I will be back to see you soon.

14 June 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Thanks for the review! We look forward to seeing you again in the future.

Regards
Invictus Team

Rated 5 out of 5 stars

Fantastic extension for all wheelchair needs

Absolutely fantastic company for anyone needing parts or upgrades to wheelchair. Easy website, very easy to speak/email for advice and information. Would highly recommend them, and when I need a new chassis I know where I will be heading!

1 August 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi,

Glad to hear you found the process easy, this is certainly our intention.

Regards
Invictus Team

Rated 5 out of 5 stars

When it comes to all things wheelchair they’re the best.

The whole project from beginning to end was an absolute Joy. David the engineer/technician was brilliant. It’s a pity that other companies can’t be the same as Invictus. My active wheelchair is a work of art and David got the measurements right down to the mm. The admin staff are first rate and I think they can teach other customer service providers a thing or two. Thank you Invictus for such a great experience.

4 October 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Krishanpriya.
Thank you for the feedback.
We look forward to supporting you again in the near future!
Invictus Team

Rated 5 out of 5 stars

I had a scissor break fail on my…

I had a scissor break fail on my wheelchair resulting in unable to lock the wheel from moving and needed a replacement ASAP. Invictus active had just the part I needed. They were a good price and very quick to deliver. I have them saved in my favourites as I know I can get quality products always.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Extremely grateful, Quality products, quality company

Great straight from the get go, fantastic communication and customer service.

Purchased a set of off-road wheels and a trackwheel and was amazed at the durability and new levels of accessibility this set up has and will give me going forward.

I would highly recommend to anyone and everyone and will no doubt be using them again in the near future.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service.
I was worrying sick how I would be able to afford an active wheelchair after suffering a spinal cord injury in May.
Invictus active so a deposit scheme and then ypu pay by direct debit.
This was the only way I could get a wheelchair.
I was backwards and forwards with Danielle about what wheelchair to go for after being given a very heavy, unusable wheelchair by wheelchair services, I had very specific requirements.
With a lot of thought, I went for the Rehasense icon 60, mainly as it is fully adjustable and my first active wheelchair, and it is safe to say, it is the best decision I've ever made.
Nothing was too much trouble for Danielle.
I highly recommend Invictus Active.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Invictus!

Thank you Invictus!
I adore my icon 60 active wheelchair and track wheel they has given me so much freedom. Their customer service is amazing too.
I highly recommend them.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from…

Outstanding customer service from Invictus.
I'm pretty new to using a wheelchair and had been using a a wonky wheel wheelchair from a second hand sales website. So when buying a proper wheelchair I lots of 'silly questions', I'd asked similar questions in various care equipment shops and was pretty much told tough-live with it! Whereas Invictus has been brilliant, quick replies and patient considered responses - answered all the questions and supplied me with something that meets my needs and didn't cost the earth. I thoroughly recommend Invictus active

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast professional service

Ordered a new pair of wheelchair castors three days ago and they have just arrived !! Perfect for my needs, Invictus Active have smashed it out of the park once again ! I would highly recommend 👍

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Trackwheel…

I ordered a freewheel but was advised to change to a track wheel. Omg what a game changer. I went on holiday abroad and the paths and kerbs were a breeze. Love it!!!!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered on Wednesday new tyres and innertubes and received by dpd on Friday. Very good price as well. Will definitely use again. Thanks

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Very happy

The wheels where as described and fit perfectly to the chair.
Fast delivery was a welcome bonus
I'm very happy with it.

4 April 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Thank you for the review Allen.
We hope your are getting on well with your wheels and pins.
Invictus Team

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