iParts4u Ltd Reviews 

2,630
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 2 out of 5 stars

Courier said they couldn't find my address when we have many deliveries a day. I parts 4 u decided it was our fault and was either going to charge redelivery fee or restocking fee. No attempt to help... See more

Company replied

Rated 5 out of 5 stars

I recently bought a couple of iphone xs replacement screens & tools from you. After removing the damaged screen & ran into a problem, swapping the relevant parts over onto the new screen. After a bit... See more

Rated 5 out of 5 stars

Comparing against the Rivals out there, I find although prices generally a little higher, the parts are of better quality and have less issues. So paying a little more is a no brainer. Also the techni... See more

Rated 5 out of 5 stars

Swollen Honor View 20 battery which required a custom replacement. Quote is £35 + £9.95 shipping. Same day repair. Received my phone in a timely manner, despite some phone accessories being l... See more

Company details

  1. Electronic spare parts
  2. Battery shop
  3. Mobile Phone Accessory Shop

Written by the company

iParts4u Ltd is a premium, UK based replacement parts supplier which hold stock compatible with Apple and stock genuine products for brands such as Samsung, Huawei and Sony. We are able to offer the highest quality repair products at competitive rates for both end users, small businesses and larger enterprises buying in bulk. We work very closely with our customers so we can offer the best possible service.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,630)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5-star service!

David, Leah and the whole team are absolutely amazing. Thank you for all your help over the many years!

Thanks again

23 October 2024
Unprompted review
Rated 5 out of 5 stars

iParts4u Service as it should be.!

iParts4u Service as it should be! I have dealt with the team at iParts4u for several years; they are very professional and provide excellent service. Competitively priced, with a broad product offering.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Informative and Helpful

Today I spoke with Leah who was very informative and helped with my query. Leah was very professional and the information was very helpful.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

JC DFU Box C2

Bought this JC DFU box from them, it didn't work when I tried to use it, opened up a return request and returned the item back to them but was told that they cannot accept the return as according to them item is in working order and they are not stocking this item anymore so cannot accept return but the item is still listed as available on their website. And told me that if the item was unwanted it needed to be returned within 30 days. When I said that I will have to request my credit card company to reverse the transaction, I was told that I will have to wait for their manager to come back from holidays and they will let me know then. And got another email from them and this time they sent me a video of the item working and said that there is nothing wrong with the item and they can send me the same thing back and I will have to pay them £2.99 for the postage. My question is how can I believe what they're saying, should I believe that they're not restocking the and cannot accept return as item.is clearly listed as available on their website and how can I tell if the video they have sent me is of the same piece I sent them back and they haven't just conveniently picked up another working item and made a video of it to send me as they don't want to accept that their item is indeed faulty. And it didn't just stopped their as later they send me an email saying that the returned item also has a scratch on it and cannot accept return for it and sunrise surprise there is no scratch on the item they have filmed and send me video of. Item itself is just £11.95 which I thought was cheap but now I know it's actually this company iparts4u Ltd is cheap and unreliable. I have bought a lot of stuff from them in past from their ebay store for my phone repair shop and to be honest never ever I had any issues or complaints with them until now. I am from Northern Ireland and buy stock for our phone repair shop but guess who won't be buying anything from them ever and not only that they don't know that all phone repair shops in same town or different town know each other and I will be telling and asking every shop not to buy from them ever and these names might sound familiar to you and even if they don't I will be telling them not to buy anything from these people, shops like ifix tech Ni, phone4u, phone finity, mobile zone limited, fonezone solutions ltd, phone fix Ltd, pocket geek tech repair, repair hub, cpr, fonemedics, zk tech limited, Belfast iphone repairs, reezy repair, imobile, irepair ni , I will be telling all these shops I personally know not to buy from these people ever and if even one of these shop stops (hopefully all of these) buying from these scammers my job is done.

11 April 2024
Unprompted review
iParts4u Ltd logo

Reply from iParts4u Ltd

We offer a fair and transparent service. I think there has been some confusion regarding what's been said, but just to be clear, the item you returned is fully working, but it was outside our 30-day returns policy for refunds. We offered to return it to you and would have been happy to show you how to use it if you needed further help. The offer stands we have put the tool to the side for you should you wish to have the item returned.

Rated 5 out of 5 stars

Five star service

Always had great service from this company , I ordered a screen and realised I had ordered the wrong one quickly emailed them and a Leah replied saying it was fine and she would get it replaced for the right one before it goes out for delivery five star service . Usually you email a company and they take days do get back to you but not in this case great service great staff and great products thanks again Leah you made my little girl happy that I could fix it quick and kept me out of the dad dog house keep up the great service guys thanks Jamie

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Best quality on the Market.

Comparing against the Rivals out there, I find although prices generally a little higher, the parts are of better quality and have less issues. So paying a little more is a no brainer. Also the technical knowledge when you have a problem is fantastic. You are dealing with people who repair these devices themselves which is a fantastic advantage over people who just sell parts.

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service.

Great service until you have a problem with them sending the wrong part. Then there's no help or advice other than blaming yourself. Customer service is there to help and advise or that's what I thought. This company has a zero approach on this fact other than take your money.

Definitely won't be using again.

1 May 2024
Unprompted review
iParts4u Ltd logo

Reply from iParts4u Ltd

Thanks for leaving a review for us; we are sorry that you purchased the wrong part through our site; we do have a live chat to confirm any parts before purchase. However, this wasn't done, and subsequently, the wrong part was ordered. Unfortunately, we have no way to stop this from happening. You are welcome to return the part to us for a full refund. If we can be of any further help please contact our customer service team.

Rated 5 out of 5 stars

Trustworthy Company

I have placed many orders with iParts4u, and I am totally satisfied with their service.

This is my third 'Trustpilot' review of the company. They are all positive!

Delivery is next working day when delivered by (always trusted!) courier.

During my experience with buying from them, on the very rare occasion that I have had to return a part, the company have dealt with the issue with utmost satisfaction and speed.

Given the nature of the parts that are supplied, it is inevitable that occasionally something may not be right or may be defective, but the company don't hesitate to deal with any issues that may arise.

I will continue to use iParts4u for my future needs.

25 March 2024
Unprompted review

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