ipayimpact.co.uk Reviews 20

Awful website. I am not sure not school/councils chooses this kind of appalling site. I am not able to request a refund or get in touch with customer service. No information of how to contact customer service on the website.

Dreadful website we're forced to use by our council for school lunches. Glacially slow, difficult to navigate, app doesn't even work so I have to be at home to do any top ups on a PC. An absolute trudge from start to finish.

There's so much wrong with UX of this website. And some absolutely basic features seem to be missing. For example ... I occasionally top up school meals balance when I get opaque email request from IpayImpact to do so. But where is any list of daily credit balance or amount spent on a meal?

As an example one day lists the following:
'SAVOURY £1.70 x1
Radnor Fruit x2
Global Eats £2.40 x1'

So that meal costs £4.10 plus whatever (anomalously unspecified) 'Radnor Fruit x2' costs.

On another day:
'MAIN MEAL x1'

Cost: completely unknown.
Credit balance: completely unknown.

As a web designer I would find it quite hard work to design a website with such omissions and inconsistencies!

Yet again unable to top up my sons account to make sure he can have lunch at school! Keep getting an error message when trying to add funds! Schools need to look at using a new system as this one is too unreliable!

Appalling system. Paid £40 onto the account for a school trip, but it's automatically gone onto school meals instead. I don't want it on school meals, but the school have no knowledge on how to move it to the trip.

"The iPayimpact mobile app is now available! The app offers a greatly improved design over the website."

Here's an idea; how about you greatly improve the design of your website?

I pride myself as being pretty good with technology but this system is ABSOLUTELY DIRE and so difficult to navigate

The worst payment system I have ever used. Not intuitive at all, messy and confusing. I paid for the school trip, got a confirmation of the payment for the trip, and on the system it looks like, the school is awaiting for the payment. You can't see how the money is spent by the child at school, whilst with other systems you can even see what particular items were purchased for the lunch. Why purchases for particular items set on the system by the school, cannot be purchased from the balance on the account? You should be able to add for example £50 to the account balance and make payments towards different activities using this balance. But no, you have to get your bank card to make separate payments, because I am not interested with storing my card details within the system. It looks like the system was designed by a 10 year old child.

Not clear how to pay without having to save card details.

You pay £10 on account......to then have £9 left??? Doesn't matter how much you top up it's never what you put in ALWAYS under, and no customer services to sort this out as school won't do anything??? They must have had lots of pounds from me over the whole school time and iv had enough....... appalling I cannot seem to sort this out

A poor system that we are compelled to use by our children's school. The lack of an app, warning emails when balances reduce, and automatic payments when needed mean this is a huge step backwards from Squid.

Absolute dogsh*t!
Won’t accept card payments despite having to verify through your banking app every time for tiny amounts, just keeps rejecting. No Apple or Google pay option, the interface is garbage, you can’t see what’s being spent or when, it’s just a bag of excrement cobbled together on the cheap to take public money for minimal effort as usual. Get it in the bin!

Taken £50 through autopay that I had already paid. Now got to try and get a refund. Luckily I had the spare cash in the bank.

Kid's school switched to this system this year. First impressions: no phone app; no auto top ups when certain level of funds reached; can already see notification that there's a problem with processing payments. This is not good enough and terrible first impression. I already miss sQuid.
We will see how it works during a term.
So far it is a change for worse.

Dreadful!
Always have a problem with loading payments!
Must be cheap if councils continue to use this app!!
Just dreadful!

Absolutely appalling payment system - my daughters school changed from Parentpay which worked perfectly well. ipayimpact however is completely useless... one minute your account is ok then they randomly apply a debit in my case for £40 which then gave me a negative balance. Lots of parents on the school Facebook group with problems. AVOID AVOID AVOID

Absolutely awful, in this day and age why do councils insist in using such a poor system! Trying to add a card, then add money, approve the payment in bank app, then fails. Over and over again. Meanwhile, child hasn't got money on his school card. Shockingly bad.

Worst experience! and forced by school to use it. why this fail payment system even exist?