IRIS Reviews 417

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's ability to digitize hardware efficiently and professionally, with many highlighting its speed and ease of use after initial setup. The OCR function is frequently praised for its accuracy, especially with standard text, and the overall functionality of the product meets expectations for many users. Reviewers appreciate the product's effectiveness for scanning various documents, including tax receipts and sheet music, and its capability to convert PDFs to Word documents seamlessly. However, some people were dissatisfied with the software, citing issues with editing options, difficulties with installation and activation, and an unorganized user interface. There are also mentions of the app not supporting tablets and problems with the software not recognizing the scanner or failing to function, leading to frustration for some users. Additionally, a few customers noted challenges with scanning items due to reflections, difficulty keeping items flat, and an outdated connection port.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its functionality and ease... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the product easy to use and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the product's... See more

Application

People report negative experiences with the app, citing issues where the software repeatedly fails or stops... See more

Website

Clients share negative opinions on the website, with many finding it annoying and requiring too many clicks... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is quite a challenge nowadays but using the IRIS... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied


Company details

  1. Software company
  2. Printer store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I like the product but the software…

I like the product but the software have just one problem we can’t just copy a screen we need to save and did a copy of save but is a good thing for scan

25 March 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

Good product, but finding an adaptor for the headphones is tricky

As I want to use this device for multiple students, I can not use the in-ear headphones. Finding an adaptor that works with over-the-ear headphones was very difficult, and in the end, I had to get a used one from Amazon.

20 March 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 5 out of 5 stars

Ease of use, intuitive approach.

It took some time to discover the possibilities and work with them, but the results are astonishing. The sharpness of the scans is remarkable and is also clearly evident when scanning 80-year-old WW2 documents that are now given a digital life. Remarkably, these documents are damaged by water and on poor quality paper, but thanks to iriscan they are given a digital life and are preserved. I'm glad I was able to discover that and I will certainly recommend it to others because of the ease with which documents can be stored.

1 February 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Needs some improvement, but ok so far

I am finding the software to be a little clunky. The finger erase does not seem to work as expected and the editing feature for unusually sized documents can skew the final image/file. It was however pretty easy to set up and figure out how to start scanning. I would have preferred a paper instruction guide rather than a digital one, but for cost-cutting, it is understanding.

31 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

I am not sure

I am not sure, how to use the OCR software. Can I start with it after the scan or it must be selected before. Can I use the software for pdfs which were made several days before?

21 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! If you wish to discuss it, we have also transferred your message to the support team and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Sofware issue

The product is operating well as expected.
Anyhow the associated software has a lack of functionalities: It seems impossible to gather several scanned pages in only one "pdf" file.

30 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

The owner manual could be more explicit…

The owner manual could be more explicit on how to use the device. I had a hard time to find the delete icon and figured why the document was still showing up on the right handside of the screen. Eventually I figured it up.

21 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

IRIScan Desk 6: fast, precise, best value

IRIScan Desk 6, a helpful tool for quickly and precisely scanning books for private purposes, at a very reasonable price.

23 December 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Light scanner

Light scanner. Moves easily and exactly on the paper. But menu of the scanner not so easy to use, and sometimes not understandable how buttons on the scanner are working.

28 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your constructive review!

Rated 5 out of 5 stars

I LOVE My IrisScan Desk 6 Pro!

This review is a little bit overdue, as I wanted to use my new IrisScan Desk 6 Pro before writing it. To begin, I LOVE my IrisScanner! I can scan single or multiple pages FAST. I can scan books and have the pages look flat. I can hold a book open with no fingers appearing in the scan. Amazing! I bought the scanner for my father's war journals, but I will be using it often for genealogy purposes as well. I really like the extra "mouse," which I can tap with my foot while holding a book open with both hands. There are too many incredible features to discuss here. Despite the instruction book and videos, it took me a while to figure out how to use the scanner, but my questions were answered promptly by customer service. The scanner can be set up permanently or it can be set up in minutes, which is very convenient. By the way, the scanning results come out looking great!

28 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your constructive review!

Rated 5 out of 5 stars

Great product and company

The scanner deliver absolutely everything promised in advertizing. Easy to use and excellent results. A little problem in registering the product was solved very fast by customer support.

9 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Convenient for scanning documents

The delivery was quick, and the scanner was simple to set up. It has been an essential tool for scanning documents and starting to get all my paperwork organized at home.

30 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 4 out of 5 stars

The scanner is very handy and easily…

The scanner is very handy and easily transportable. It does a great job, making clear scans and is quick at doing so. Although, the configuration and use of the control buttons can be confusing at first. All in all a good product that I would recommend to others. Thanks.

13 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Ease of use and good result

I haven't scanned a greater number of books as yet, but here is my opinion:--
Ease of use, books can be scanned as they are without fuss using a flatbed scanner. Software could be more stable, I encountered a few crashes requiring scanning anew. Not a problem with smaller number of pages but frustrating nevertheless. An automatic save function (at eg. a preset interval) would be welcome. That is, in a case of sudden crash - it happens without warning - one could simply proceed where interrupted. Also, ReadIris 17 crashes here when I try to save as Word docx document, pdf -- in fact every file type except jpg. I hope, the software will get better over the time.

10 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your constructive feedback!

Rated 3 out of 5 stars

Scanner works but could be better

The scanner works but not as well as I would like. The scanner delete function button does not seem to do anything. I have to delete from a computer.
The ReadIris software is not as good as I would like. I have tried it in previous versions and this version still requires too much post processing. It does not integrate graphics well. Since everything I scan seems to have graphics I have to scan them separately.

15 July 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look