IRIS Reviews 417

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's ability to digitize hardware efficiently and professionally, with many highlighting its speed and ease of use after initial setup. The OCR function is frequently praised for its accuracy, especially with standard text, and the overall functionality of the product meets expectations for many users. Reviewers appreciate the product's effectiveness for scanning various documents, including tax receipts and sheet music, and its capability to convert PDFs to Word documents seamlessly. However, some people were dissatisfied with the software, citing issues with editing options, difficulties with installation and activation, and an unorganized user interface. There are also mentions of the app not supporting tablets and problems with the software not recognizing the scanner or failing to function, leading to frustration for some users. Additionally, a few customers noted challenges with scanning items due to reflections, difficulty keeping items flat, and an outdated connection port.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its functionality and ease... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the product easy to use and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the product's... See more

Application

People report negative experiences with the app, citing issues where the software repeatedly fails or stops... See more

Website

Clients share negative opinions on the website, with many finding it annoying and requiring too many clicks... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is quite a challenge nowadays but using the IRIS... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied


Company details

  1. Software company
  2. Printer store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Great product with bad software

The product works very well, but scanning software is a complete nightmare. I have a super ultra wide screen and I cannot see the bottom of the window: just does not work. Pages gets messed up easily and you cannot undo, so you have to start all over again. Such a pity to have this software to such a great scanner.

28 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message to the support and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Quality scanner

Fast delivery, great product, quality scans, fast scans. I was able to do 736 scans from 10 books in less than a half day.

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to use for a great result

A very good product. Easy to use for novice with a practical interface. I saved time scanning books and the result is above my expectations. I highly recommand this solution !

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

IRIS Scan Desk 6 Pro

Compact, easy installation and simple interface.

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Bjorn, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Very good quality in scanning printed…

Very good quality in scanning printed sheet music. Immensely efficient. Software absolutely adequate for this task.

9 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Ronald, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

You need this :-)

Using my scan mouse was so quick and easy. It's a high-quality product. I scanned so many documents in such a little amount of time and got rid of so much paper! Very, very satisfied.

2 October 2023
Unprompted review
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Reply from IRIS

Hello Tina, thank you for your positive feedback!

Rated 4 out of 5 stars

My Irascan 6 Pro experience

I had purchased the scanner over a year ago but not used it many times. When I put it to use this month, I needed help setting it up again to scan into the computer and then use the OCR to correct the word document that resulted. The program did very well with a good clear copy to use for the origin, but required more corrections to the not so clear (spots and dots) copy that I had scanned. Overall it was easy to make the corrections though.
If i were to purchase it again, I would.

7 October 2023
Unprompted review
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Reply from IRIS

Hello Darrell, thank you for your positive feedback!

Rated 4 out of 5 stars

Mostly nice quality

It scans fast and nicely. Quality is good. Only bad thing is, when i scan documents with text and maps, it usually saves the maps not straight, but with a strange ~5% angle

6 October 2023
Unprompted review
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Reply from IRIS

Hello Markus, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Fast Shipping, quality products

I received my scanner device quickly, well packaged and with clear instructions on how to install it and configere the software.

25 September 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Mark, thank you for your positive feedback!

Rated 2 out of 5 stars

my impression about Iriscan Mouse WiFi

I am an honest man and you don't need to remind me of that.
They gave me one of your Iriscan mouse WiFi products which turned out to be obsolete and impractical.
I hope your modern products are better

10 September 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. Unfortunately, this device is end of life since a few years. If you wish to get in touch, feel free to reach out on https://support.irislink.com

Rated 1 out of 5 stars

My book scanner I purchased will not…work

My book scanner I purchased will not scan.
I contacted help BUT they did not answer my question NOR did they give me a solution.
I still cannot use the book scanner.

25 August 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message to the support and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Very impressed

Very impressed with the IRIScan Desk Pro. Dispatch was quick and the unit is a joy to use - the fold away camera arm makes for a very compact unit and the built in lights are very good. Best of all, the unit is both fast and produces accurate OCR text thanks to the IRIScan software.

I've scanned books and whether using either the wired switch or the automatic page turn recognition the process is remarkably quick. The removal of fingers from the images is handy in preventing spurious results in the OCR.

Definitely recommended.

27 July 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Karen, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 4 out of 5 stars

Book scanner

I wanted something that could scan pages from my text book so traditional scanner wasn’t of use. Despite the marketing, my efforts to get a good readable copy without the curve of the spine included have been limited. Perhaps the handheld scanner would have been better.

1 August 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review

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