Through no fault of Ironmongery direct. The courier company, delived my parcel, to heavens knows where. Any way emails sent were quickly responded to, and the situation was swiftly resolved.5 stars ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed replacement kick plates for church hall. Ironmongery direct had a great range, all the sizes I needed at good prices and a very reasonable delivery charge. Fast delivery too. 100% satisfied a... See more
Company replied
I placed my first order with ironmongery direct Monday 3rd August and items delivered as promised following day by DPD in advised slot.Very pleased with my order of door furniture,good value,excellent... See more
Company replied
Absolutely BRILLIANT HEAVY brass knobs! And a very good price! Extremely pleased! Buy these. You will not be disappointed!! Arrived within a day too! Thank you Ironmongery Direct! Shame all the... See more
Company replied
Company details
- #68 of 92 best companies in Hardware Shop
- #80 of 123 best companies in Business-to-Business service
- #7 of 10 best companies in Distribution Service
- #21 of 32 best companies in Equipment supplier
- #18 of 29 best companies in Industrial equipment supplier
- #31 of 49 best companies in Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good-value after-market product (copy…
Good-value after-market product (copy of over-priced Perko closer) prompt delivery, no hassle.
31 July 2026
Reply from IronmongeryDirect
We're so pleased you found our after-market product to be good value and appreciated the prompt, hassle-free delivery. Thank you for your feedback!
Vast amount of items to choose from…
Vast amount of items to choose from easy to order and next day delivery
24 July 2026
Reply from IronmongeryDirect
We're so pleased to hear you found a vast amount of items to choose from, that ordering was easy, and that you appreciated the next-day delivery! Thank you for your feedback.
Reply from IronmongeryDirect
We're so glad we could promptly resolve your delivery concern. Thank you for your kind words!
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our products, the service you received, and the promptness of our delivery.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were pleased with the easy transaction, good product, and fantastic quick delivery.
Fast delivery
Fast delivery, but hampered by a incompetent courier company. Would recommend, although I'm yet to use my purchase.
30 July 2026
Reply from IronmongeryDirect
We're glad to hear about the fast delivery, but we're concerned about your experience with the courier. We appreciate you bringing this to our attention.
Absolutely perfect
Absolutely perfect. Products were perfect. Fast delivery. Absolutely no problems at all. highly recommended
24 July 2026
Reply from IronmongeryDirect
We're so pleased to hear you're happy with our products and fast delivery! We appreciate your positive feedback and recommendation.
Reply from IronmongeryDirect
We appreciate your positive feedback! We are so happy you were pleased with the quality of the item and the efficient delivery.
Products exactly as described…
Products exactly as described reasonably priced and good free delivery. I would recommend they have a huge range of products to choose from. I will be using them again.
31 July 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're delighted to hear that our products were exactly as described, reasonably priced, and that you enjoyed our free delivery. We're also pleased that you found our range of products extensive and we look forward to serving you again.
Fast shipping
Fast shipping, good quality door handles in a lovely design and at a good price.
31 July 2026
Reply from IronmongeryDirect
We're so pleased you're happy with our fast shipping, the good quality of your door handles, their lovely design, and our good prices. Thank you for your kind feedback!
Just what we needed…
Couldn't find the hinges we needed anywhere else, but they were easy to find and to place an order on Ironmongery Direct, and at a very reasonable price. Clear pictures and meadurements on the website. Delivered next day. Not used yet, but can't see why they'd be any issue.
30 July 2026
Reply from IronmongeryDirect
We are delighted to hear that you found the hinges you needed easily on our website and at a reasonable price. It's wonderful that the clear pictures and measurements were helpful, and that you received your order so quickly. Thank you for your positive feedback!
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Very fast delivery
26 July 2026
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Happy Customer since 2012
I have used Iron Mongery for every door and window issue for the past 14 years because they always have the right part and deliver it next working day.
I once had a door mechanism break 7 years after it was installed, I emailed them just to enquire about it and they sent out another one for free. Amazing service.
If you have problems with your doors or windows its worth having a look yourself and seeing if you can order the parts instead of getting a tradesman in straight away who might suggest much more costly changes.
31 July 2026
Reply from IronmongeryDirect
We are so grateful for your incredibly kind words and for being such a loyal customer for 14 years! It truly means a lot to us that we've been able to consistently provide you with the right parts and prompt delivery. We were particularly pleased to hear about your positive experience with the door mechanism replacement, as ensuring our customers are satisfied even years down the line is very important to us. We appreciate you highlighting how our service can empower others to tackle home repairs themselves, potentially saving them money. Your feedback is invaluable, and we look forward to continuing to serve you for many more years.
Reply from IronmongeryDirect
We're so happy to hear about your positive delivery experience and appreciate your kind words!
Great staff and service
31 July 2026
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our staff and the service you received. Your positive feedback is greatly valued.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're so happy you were pleased with our great selection and fantastic delivery service.
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so glad that you found our process to be easy and that your delivery was fast.
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.