Through no fault of Ironmongery direct. The courier company, delived my parcel, to heavens knows where. Any way emails sent were quickly responded to, and the situation was swiftly resolved.5 stars ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed replacement kick plates for church hall. Ironmongery direct had a great range, all the sizes I needed at good prices and a very reasonable delivery charge. Fast delivery too. 100% satisfied a... See more
Company replied
I placed my first order with ironmongery direct Monday 3rd August and items delivered as promised following day by DPD in advised slot.Very pleased with my order of door furniture,good value,excellent... See more
Company replied
Absolutely BRILLIANT HEAVY brass knobs! And a very good price! Extremely pleased! Buy these. You will not be disappointed!! Arrived within a day too! Thank you Ironmongery Direct! Shame all the... See more
Company replied
Company details
- #68 of 92 best companies in Hardware Shop
- #80 of 123 best companies in Business-to-Business service
- #7 of 10 best companies in Distribution Service
- #21 of 32 best companies in Equipment supplier
- #18 of 29 best companies in Industrial equipment supplier
- #31 of 49 best companies in Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101k reviews
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The only reason I am giving 3 stars is…
The only reason I am giving 3 stars is because of the delivery and state of the items when delivered.
The actual items and how ironmongery direct dealt with the sale was all good and would be 5 stars. Delivery 1 star. Package was all ripped open, 1 box of nail gun nails ripped open. It won't stop me buying from that but someone maybe needs to speak to either packaging or delivery.
2 August 2026
Reply from IronmongeryDirect
We appreciate you taking the time to share your feedback regarding your recent order. We are pleased to hear that you were satisfied with the items themselves and our sales process, which is reflected in your five-star comment. We are, however, very concerned to learn about the condition of your package upon delivery, with the ripped packaging and damaged box of nails. We understand how frustrating this must have been, and we are actively looking into this matter with our packaging and delivery teams to prevent similar occurrences in the future. Your insights are invaluable as we continuously strive to improve our service.
Slight delay on order through system…
Slight delay on order through system problems however arrived next day. Satin brass finish is disappointing though, very dull not even slight sheen as with most satin brass. More of a flat nondescript colour. No time to change do stuck with them for now.
2 August 2026
Reply from IronmongeryDirect
We appreciate you sharing your experience regarding the order delay and the satin brass finish. We understand your disappointment with the color and sheen, and we regret that it didn't meet your expectations. Your feedback is valuable, and we will certainly review our product descriptions to ensure they accurately reflect the items.
Reply from IronmongeryDirect
Hi Peter,
Thank you for your great review.
I’m really pleased to hear that you experienced a quick delivery and a smooth transaction. We always aim to make the ordering process as straightforward and efficient as possible, so it’s fantastic to know everything went smoothly.
Thank you for choosing us, and I hope we can help you again in the future.
Thanks
Sarah
Site is very easy to use prices are…
Site is very easy to use prices are competitive and delivery was as promised
2 August 2026
Reply from IronmongeryDirect
Hi Mike
Thank you for taking the time to leave a review.
I’m really pleased to hear that you found our website easy to use, our prices competitive, and that your delivery arrived as promised. We always aim to provide a straightforward ordering experience from start to finish, so it’s great to know we met your expectations.
Thank you again for choosing us, and I hope we can help you again in the future.
Thanks
Sarah
Highly recommended.
Great communication.
Outstanding products.
Great prices.
Would recommend - highly.
2 August 2026
Reply from IronmongeryDirect
Hi,
Thank you so much for your fantastic review.
I’m delighted to hear that you were pleased with our communication, the quality of our products, and our prices. We always strive to provide a great experience from start to finish, so it’s wonderful to know we delivered on all fronts.
Thank you also for your high recommendation — it’s very much appreciated. We look forward to helping you again in the future.
Thanks
Sarah
Reply from IronmongeryDirect
Hi Susan,
Thank you for your great review.
I’m really pleased to hear that you were happy with the speedy delivery, the quality of your items, and that you found our returns process easy to use. We always aim to make every part of the customer experience as simple and straightforward as possible.
Thank you for choosing us, and I hope we can help you again in the future.
Thanks
Sarah
This is the second time I have used…
This is the second time I have used Ironmongery Direct. The choices are varied the prices decent and the delivery service is fast and efficient.
21 July 2026
Reply from IronmongeryDirect
Hi,
Thank you for taking the time to leave such a great review.
I’m delighted to hear that you’ve been happy with the variety of choice, our pricing, and the speed and efficiency of our delivery service.
It’s always fantastic to welcome returning customers, and we really appreciate your continued support and recommendation.
Thank you again, and we look forward to helping you with your next project.
Thanks
Sarah
As a carpenter I use ironmongery direct…
As a carpenter I use ironmongery direct frequently. Great service, quick delivery.
21 June 2026
Reply from IronmongeryDirect
Hi Sebastian,
Thank you for taking the time to leave us a great review.
I’m delighted to hear that you use IronmongeryDirect regularly for your carpentry work and that you continue to receive great service and quick deliveries from us.
We really appreciate your continued support and it’s fantastic to know that we are your go to supplier for your projects.
Thank you again, and we look forward to helping you with your future orders.
Thanks
Sarah
Reply from IronmongeryDirect
We're so happy to hear that your order arrived on time! Thank you for your positive feedback; we appreciate it greatly.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're so happy you were pleased with our pricing and speedy delivery.
Another speedy delivery of a decently priced product.
Another speedy delivery of a decently priced product. A good door lock to replace another broken one, although as always seems to be the case when replacing locks you get all the noted measurements of case size, centres and backset right but the distance between latch bolt and lock is different on the replacement! A manufacturer issue as they should also show that measurement so not Ironmongery Directs fault.
25 July 2026
Reply from IronmongeryDirect
We're glad to hear you received your product quickly and found it to be a good value. We understand the frustration that can arise when replacement parts don't perfectly align, even with careful measurements. We appreciate you highlighting this common issue with lock replacements, and we'll certainly consider your feedback regarding additional measurements that could be provided by manufacturers. Thank you for your positive feedback!
What we ordered arrived on time and the…
What we ordered arrived on time and the product was goid
25 July 2026
Reply from IronmongeryDirect
We're so pleased to hear that your order arrived on time and that you are happy with the product! Thank you for your wonderful feedback.
Firstly finding the hard to find screw eyes that I…
Firstly finding the hard to find screw eyes that I needed then good price and excellent delivery time
1 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you were able to find the specific screw eyes you needed! It's wonderful that you also found our pricing to be good and our delivery time excellent. Thank you for your positive feedback!
Reply from IronmongeryDirect
We're so happy to hear that your experience met your expectations and that everything arrived promptly! We truly appreciate you taking the time to share your positive feedback with us.
Excellent quality for such low cost…
Excellent quality for such low cost plus quick delivery made for excellent experience with Ironmongery Direct.
25 July 2026
Reply from IronmongeryDirect
We're so pleased you had an excellent experience with us! We appreciate your positive feedback regarding the quality and quick delivery.
Prompt delivery
Prompt delivery, good quality item as described, would buy again from this store
16 July 2026
Reply from IronmongeryDirect
We're so pleased to hear you're happy with the prompt delivery and the quality of your item! We appreciate your kind words and look forward to serving you again.
Reply from IronmongeryDirect
We're so pleased to hear you're happy with the prompt delivery! We appreciate your kind words and look forward to serving you again.
Good-value after-market product (copy…
Good-value after-market product (copy of over-priced Perko closer) prompt delivery, no hassle.
31 July 2026
Reply from IronmongeryDirect
We're so pleased you found our after-market product to be good value and appreciated the prompt, hassle-free delivery. Thank you for your feedback!
Vast amount of items to choose from…
Vast amount of items to choose from easy to order and next day delivery
24 July 2026
Reply from IronmongeryDirect
We're so pleased to hear you found a vast amount of items to choose from, that ordering was easy, and that you appreciated the next-day delivery! Thank you for your feedback.
Reply from IronmongeryDirect
We're so glad we could promptly resolve your delivery concern. Thank you for your kind words!
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